|Business Management Information|
Business Management Information
More Articles from Business Management Information:
Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk Part 3
To develop and deliver a great Leadership Talk, you must understand that every Talk has three important parts. (1) Audience Needs. (2) Strong Belief. (3) Action.
Creativity and Innovation Management: The Value Of Due Diligence
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions, for example, creativity can be measured according to the number of ideas produced, the diversity of those ideas and the novelty of those ideas.
Computer Consulting 101 Hiring Tips (Part 1 of 2)
Does your business need the services of a computer consulting firm? Before you rush out and hire the first techie or slick-salesperson that knocks on your door, be sure to consider these favorite Computer Consulting 101 hiring tips for screening and interviewing local computer consulting firms. In this first in a two-part series, we'll look the root of the problem, as well as the four most basic criteria that you'll need to ask about when searching for computer consulting vendors.
Five Steps to Increase the People Power in Your Business
Take some bold steps and help your employees and business partners open up to real change and help them start thinking again to the longer term. Send a message that you are ready to commit to new ways of thinking and that that includes a commitment to the success of your employees in the changing workplace.
The Crisis of Modernity
Since the beginning of the industrial era our world has been facing what some historians call an ongoing "crisis of modernity". As fast as we adjust to new circumstances, the circumstances change again, and, the rate of change seems to be multiplying exponentially. Of all the demands imposed by twenty first century leadership, perhaps the toughest is the ability to not only manage change but to instigate it, control it and to be it's master. Dealing with the ever increasing rate of change may be the leader's most potentially overwhelming task. Today's Change Agent is an agressive forward thinker.
Budgets that Damage - The Downsides of Making the Numbers
In my organisational career, I had budgets from the age of 22 to 47. I lived and breathed them and many times, budgets, the gospel that they were, caused havoc, albeit within the corporate retailer framework that I worked.Here are two examples of the damage caused.
A Management Strategy
I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.
The role of a manager is evolving in response to the needs of companies operating on the international stage. The complexities of globalisation brought to the area of management are great and require the 21st century manager to adapt in order to offer modern solutions to modern problems. One area in particular of growing importance is intercultural management skills.
Communicating with Offsite Workers
How do you, or would you, communicate with employees who work offsite?
Dont Get Caught With Your PR Down
Why risk the embarassment when with a little basic PR training, you as a business, non-profit or association manager can always be ready for battle?
Training Adults, Not Teaching Children
Adults are vulnerable to personal and professional embarrassment from poor performance in the training program. Poor performance in the classroom may become the basis for personnel decisions by supervisors or the source of ridicule by peers. Economic benefits or promotion may be associated with the training program, creating a feeling of pressure to succeed. The way you handle these fears will largely determine the effectiveness and usefulness of your training program. To fail to recognize that adults have legitimate fears, or to treat them as children, is to guarantee failure.
The Power of ?Ask?
For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.
Conference Calling Can Save Your Sales OrganizationTime and Money!
Conference calling can save you money. There is no doubt that in the sales business, every second counts. Whether it be training, sales meetings, or other needs, pulling your employees away from the sales opportunities even for these important tasks, cuts down on the time they can be making you money. If you take the first step and try using conference calling, you may just find yourself saving money and making money. Let's point out some of the features and benefits of using conference calling here:
Look Good on Voice Mail
Your use of voice mail tells others a lot about you. Here's how to make a good impression.
How to Make the Best of it - Take Your Weather with You
I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These said:-Smile!Remember - you represent your CompanyDelight your customers. I realised I had choices right here.
Todays Employees and Their New Needs: What You Need to Know
Today's employees are not only interested in security or in pay and fringe benefits. They are often placing increased value on being recognized and involved in reaching personal growth goals. As a supervisor you must be aware of these new values. Keeping your employees' interests and priorities will help you better motivate them to work well.
Small Business Outsourcing: An Introduction
Outsourcing is the delegation of a business process to an external service provider. The service provider will then be responsible for the day-to-day running and maintenance of the delegated process.
Executive Humor at Meetings
I don't encourage managers to wear funny hats, appear in self-deprecating skits, or otherwise emulate Saturday Night Live in an attempt to manufacture an image as, "Look, folks! I'm just one a' the guys!" If clients insist, I do what I can to help. I want the money. But it's not usually such a hot idea.
Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.
Phone Sex is Bad for Business
On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator. The courts convicted the man and gave him a suspended sentence of eight months.
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