Business Management Information

Managing People - No More Mr Tough Guy


I believe the media and our culture sends the wrong messages about how to manage people and this makes it difficult for Business Owners and Managers.

Motivation - It Starts with Acknowledgement


Acknowledgement is about recognition or attention from another person. It can be physical such as - a pat on the back, a touch or a handshake. It can also be psychological such as - a word of praise, a compliment, even a "hello!" It can even just be time spent with the person.

Difficult Staff - It Pays To Get To Know Them Better


It's very easy for a business owner or manager to fall into the trap of condemning one of their team as a no-hoper or a problem child.

Strategic Clarity for Communication Management


Over the past few weeks I?ve been developing plans for a communication project, a media relations campaign.

Organisational Culture for Continuous Improvement


I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.

Listening Strategically


Usually, we?re most interested in communicating outwardly; getting our messages out to others. But finding ways to hear what?s going on around us can be just as important.

Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards


I believe that whether corporations expense their stock options is besides the point, especially when the stock is worthless. We have studied over the years the rift between employees and employers and we have discovered many great brand names are eventually destroyed from internal strife and friction within the company itself. Many great corporate leaders and thinkers of our era have discussed this at length. Tom Peters, consultant and author has discussed this in speeches and in many of his books. The book "Built to Last" discusses what makes and breaks great companies, from their mission statement to their employees and sense of team spirit. The late great Vince Lombardi had many comments on the subject of Team Work. Winston Churchill and General Patton, even Von Clauswitz, which both leaders had read frequently in understanding the will to win and rules of engagement, discussed the frontline and the dedication needed.

Key Control ? Who Has the Keys to Your Kingdom?


Key control, or more accurately the lack of key control is one of the biggest risks that businesses face.

How to Say No


Rejection hurts. No one likes to give it or to receive it. We all wish we could live in a world where everyone said "yes." And yet sometimes you have to say "no."

Conflict at 36,000 ft


This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m. But it wasn't.

Check Your Communication Skills


Use this check list to assess your communication skills.

The Power of Positive Communication


Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:

6 Steps to Effective Communication


Effective leaders are known for being excellent communicators. Here's what to do.

The Crisis of Modernity


Since the beginning of the industrial era our world has been facing what some historians call an ongoing "crisis of modernity". As fast as we adjust to new circumstances, the circumstances change again, and, the rate of change seems to be multiplying exponentially. Of all the demands imposed by twenty first century leadership, perhaps the toughest is the ability to not only manage change but to instigate it, control it and to be it's master. Dealing with the ever increasing rate of change may be the leader's most potentially overwhelming task. Today's Change Agent is an agressive forward thinker.

Make It Easy to Reply - Voice Mail That Works


If you are like most business people, voice mail has both simplified and complicated your life. On the good side, it helps you exchange information. On the other side, leaving messages can seem like putting notes in bottles that drift off to sea. Here's how to make sure that your messages get results.

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