Business Management Information
I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences
People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that feel too risky include raising questions with your boss about his or her performance, disagreeing publicly with people who have more power , or otherwise sharing information that might lead you or the person in power to feel put on the sp ot.
Tales from the Corporate Frontlines: Improving Workplace Safety
This article relates to the Safety and Working Environment competency and explores how your employees feel with regard to their physical and environmental working conditions, the quality of their equipment and tools, and overall attention to safety within the workplace. Every organization is responsible for ensuring the health and safety of their employees. An unsafe working environment can lead to accidents, lawsuits, and missed work. Such incidents can result in significant costs to your organization. The questions included in this competency will investigate whether your staff is satisfied with the organization's facilities, whether they believe business is being conducted in a safe manner, and if the tools and equipment provided are adequate to successfully and safely complete their jobs.
Transparency: A Key To Your Effectiveness
Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency. Transparency has recently become a popular topic in business as organizations seek to build (or rebuild) trust with customers, shareholders, and employees. This morning as I opened the op-ed page of my Sunday New York Times, the title read, "The New Public [NY Times] Editor: Toward Greater Transparency." Whether you are a leader, consultant, facilitator or a team member, being transparent can help you build relationships and create positive results in ways you didn't think possible.
How to Reduce Temporary Employee Turnover
The use of temporary services to stock a farm of employees is beneficial in a number of ways for an employer, and detrimental in others; but the one that will always be heard is that good labor is hard to find when using these services.
Dont Take New Hires for Granted
Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.
Five Steps to Successful Business Succession
The great majority of family businesses in North America are still owned and operated by descendants of the founder. The business acumen that these first, second, third, and sometimes fourth generation managers possess largely determines how much longer the business will remain under family control. To perpetuate a business, the current owners and managers must first identify and then prepare a successor to take the reins.
Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality was somewhat different to the title. I sat listening to speaker after speaker - all coming along with the same message ?how can we stuff more products into our clients and achieve our targets?.
Behavioral Extensions and Its Implications at Workplaces
The study of Behavioral extension involves investigating the source of an actual demonstrated behavioral action. According to Behavioral Extension belief, no action can be seen as a disconnected expression. Every action is a result of deep set embedded Behavioral sets that are almost unalterable. The unalterable Behavioral set is a result of rooted beliefs and/or prejudices built and integrated into the psyche as a part of growing up. This Psyche ends up dictating the very personality of a person. Most people on their part are not aware of their own personality construct. This awareness if existent is what is known as ?Self Awareness?.
Having Your Phil
February 2nd, at approximately 7:30 a.m. local time on Gobbler?s Knob in a small town in western Pennsylvania, 20,000 people and a national radio and television audience anxiously await the prognostication of America?s favorite furry forecaster. In a tradition dating back 119 years, Punxsutawney Phil emerges from hibernation?and if he sees his shadow, it?s back into the burrow for six more weeks of cold weather.
Performance Appraisal Scenarios: Improve Your Communication
IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL:
If the employee has trouble getting started on the self-appraisal you might say: ?Why don?t you start by talking about the XYZ project?? (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) ?It seems to me that the PDQ project was harder than we expected. What?s your perspective on that?? ?I know this sort of thing is hard to do. Start wherever you like. I?m eager to hear what these past six months have been like from your point of view.?
Influencing the Organisation
There is a saying about management that suggests some managers are so focussed on the details of a business, that when the Titanic was sinking those particular managers were still straightening chairs in the dining room. Whether we love ?em or hate ?em, managers are here to stay, and their job is fundamentally to manage the resources within an organisation for optimum efficiency and effectiveness, and by doing so to achieve the organisation?s goals. To help them do this they have the gift of authority and power over the organisation?s resources.
CEOs Role in Family Business
I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father?s business.
I recently received a most interesting phone call.
You Get the Behavior You Reward
On consulting assignments, here are some of the questions I frequently ask the employees I interview:
Business Relationship Germs
In management seminars I often compare debt to an infection. A reasonable amount of debt will not kill a business, but too much debt will. While most businesses carry a substantial amount of debt from time to time, it must be maintained in an acceptable relationship to stockholder?s equity.
More Articles from Business Management Information:
Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan
Remember Papa John's commercial on TV with the slogan "Better Ingredients, Better Pizza"? Well its nothing more than puffery: general, non-provable, inane claims. The problem is puffery is not only acceptable it's often expected. Phrases like "the biggest," "the best," "the cheapest," and so forth are so over used most people simply ignore them.
Close the Performance Gap
One of the most difficult and emotionally draining situations you face as business owners or executives is employees not meeting your expectations. How can you handle it if they are not keeping up their end of the employee contract?
CEOs Role in Family Business
I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father's business.
Sarbanes Oxley 404 Compliance - How Nov. 15, 2004 Deadline Affects You
Fast Relief for Sarbanes Oxley Section 404 Compliance
Performance Reviews That Actually Improve Performance
Employee performance reviews are one of the most dreaded tasks by most managers. It is hard to win here ? you can never say enough good things, and one word of criticism is generally the only thing they will remember.
Innovation Management - idea selection and valuation issues
Innovation is different and distinct from creativity in that it is idea selection, development and commercialisation as opposed to creativity, which is problem identification and idea generation. The core issue with innovation management is, therefore, how to select those ideas that are most likely to succeed?
Morale Boosters: Feed the Troops First
When economic conditions turn tough or when the heavy work load seems never-ending, leaders tend to forget the "basics"?building commitment beyond the paycheck. It's the small things everyday that can bring down morale and it's the small things everyday that can raise performance. A holiday party or picnic once or twice a year probably won't do it. Rather, it's a leader's sincere recognition that employees are assets to be valued, not tools to be used up and discarded. Here are quick ways too boost morale.
Hows Your HUB?
Marketing gurus are always coming up with new lingo but oftentimes they are restating the old tried and true concepts in new terms. Marketing students from the 70's and 80's will be familiar with the acronym USP. USP stands for your "Unique Selling Position" and it should be the cornerstone of your marketing.
Balance Your Managerial Life
We have only one life, but we live in three overlapping worlds-our business world,
our family world, and our other social world. Imagine bringing your spouse and kids
to a meeting with seven of your salespersonnel. Sitting off to your left, Miss Wright
asks the question on the minds of all her fellow sales colleagues, "Why did you bring
your family to our meeting today? Will they be playing any sort of role in our
discussion?" You simply respond, "No, they're just here so I can tend to their needs."
5 Steps to Continuous Process Improvement
Part One of Creating Well-Defined Processes Series
Recruitment - Do You Know What Youre Looking For?
The time will come when you'll need to interview someone to
join your business or your existing team. If you work in a
large organisation then this could be someone from inside
the company. You might even be the owner of a small business
and about to start your first employee. Whatever the
situation, you're going to have to make a decision about
whether this person is suitable for the job or not.
Follow Up: It Makes A Difference
A while back the headlight switch on our minivan quit working, so early one Saturday morning we took it to the neighborhood repair shop that has been mailing postcards to us the past three years. They said it would take 90 minutes to check things out.
Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark
I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never have been. Never will be. Don't want to be. I do something else. I teach their people how to become motivational leaders. That's a far more productive endeavor.
Its All About The Customers, Baby
If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place.
Five Ways to Influence Change in Others
Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer Service, higher creativity, more effective training, or more effective leadership in their organizations, something has to become different than it is currently. Change must occur.
Why Half of All Mergers Fail After the Honeymoon Ends
Marriages and corporate mergers in America have at least one thing in common, more than 50 percent end up on the rocks. In fact, according to a McKinsey study, only 23 percent ever recover the costs of walking down the corporate aisle. Another study showed that over 40 percent actually lose shareholder value.
Innovation Management ? the Root of the Problem
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.
The Retailers Calendar
The Julian calendar we use to pass the time every day, every week, every month and every year is the one most commonly used by businesses. Its general availability and familiarity make it a natural selection.
Organize your Office- Seven Solutions
1. Create a filing system with broad categories such as "Insurance" and then break those categories down further into sub-categories (i.e., car, life, medical), alphabetizing them along the way. Devote one file drawer to each category (if possible) and use a different color for each category.
5 Questions Great Managers Ask (and they arent hard!)
However hard we try, we seem to make life more difficult for ourselves; more challenging; more complex. Yet it needn't be so. try out these five questions with a regularity; a discipline and you will reap rewards. You will certainly reap rewards.