Business Management Information

Characteristics/Attributes of a Lean Operation

Fundamentals in Place

Never Punish Yourself or Others for Failures

If you want to find success in various ramifications, be it in business or personal relationship, don?t punish yourself or others for mistakes, or blunders, or failures, instead encourage yourself.

Is Chess Good for Management?

The game of chess has been applauded and taught in business school as a game that gingers creative intelligence.

3 Reasons Why CRM Strategies Fail

Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a few common reasons why a CRM strategy will fail.

Quick Tips On Bringing Out The Best In People

Want to bring out the best in people?

Sharing the Reins: 10 Reasons To Sell Your Company To Your Employees

In 1987 I sold my business, South Mountain Company, to my employees (and myself). My sole proprietorship became an employee-owned cooperative corporation. It was a hinge point in the history of the company. Ownership has become available to all employees, enabling people to own and guide their workplace. The responsibility, the power, and the profits all belong to the group of owners.

Attract and Retain Positively Great Employees - An Action Plan for Employee Training

Everyday a business owner, CEO, or manager somewhere is complaining about the lack of good employees. On the same day, in a break room, employees are complaining about the lack of good jobs. Thinking that they can alleviate the problem with finding good employees, many employers have opted for lengthy applications and endless interviewing. In the process, the employee-to-be becomes frustrated before even starting the first day of work. The employer has spent a bit of money and the orientation process hasn't begun yet. It becomes a vicious cycle that you or your company may be experiencing. Here are four suggestions from other managers that might help.

Lean Principles in Action


Inventory Management 101

Inventory management may seem complicated to some, but if one truly thinks about what the words ?inventory management? mean, it is a simple concept. Inventory is basically a list of goods and materials that are held by a business and are available in stock. Inventory management is the process of keeping track of inventory, and having the delicate balance of supply and demand firmly mastered. When having inventory, a company does not ever want to have too much of a product, nor does it want to have not enough of that product to meet demand. Inventory management helps to ensure that a proper inventory is maintained at all times.

Collections Management

How long does it take your customers, clients or patients to pay you for the products or services you have provided?

Managing Group Meetings

MANAGING SMALL MEETINGS: Keep the size of the meeting as small as possible. The larger the group, the more complicated communication becomes and the more garbled the purpose may get. For example, with a group of two, there are two communication channels, add a third person and six channels have been created. With each additional person, the number of communication channels increases exponentially. When selecting participants for the meeting, consider the following criteria: -- expertise in the topics -- contribution to the discussion -- pre-existing personal conflicts -need for new information.

Group Meeting Disrupters

MEETING DISRUPTERS: If two participants are carrying on a personal discussion that interferes with a meeting, direct a clear and simple question to one of them. In order to avoid embarrassing them, address them by name before asking the question. An alternative is to restate a previously expressed suggestion and then ask them for an opinion.

Being a Great Boss

Are you one of those bosses that people just love to hate? Maybe successful, maybe very intelligent, maybe organized and moving forward but just can't get along with people. Communication and other people skills are as important to the success of your business as your talent, knowledge and entrepreneurial drive. After all, you cannot do it all by yourself and you need good people.

Taking on Six Sigma Programs - Guidelines for In-House and Outsourcing Decisions

Based on a wild guess by a close associate of mine, there are well over 2,000 restaurants in the Manhattan area and its surrounding boroughs. Although I cannot validate the absolute accuracy of his count, I do trust it is in the ballpark, since he happens to be one of those guys who seem to know everything about everything in life (and more). His dream is to be on Jeopardy; if it ever happens, I already feel sorry for the other two contestants, who will undoubtedly be decimated on national TV. And, oh yes, he also happens to be a food- lover. There is definitely some credibility to his estimate.

Using the Six-Sigma Methodology to Improve Wafer Fab Productivity

As a result of consolidation of operations and significantly increased production requirements, Intersil's main Fab was facing bottlenecks in supply versus demand. Intersil enlisted Tefen USA first to support identifying the Fab bottleneck, and then to develop a comprehensive roadmap for capacity and cycle time improvements. A team composed of Tefen USA and Intersil members conducted a short assessment to confirm that the Photo area was the bottleneck, and then initiated an aggressive and focused cross-functional improvement team. The improvement team combined their extensive experience in semiconductor manufacturing with the DMAIC methodology to systematically Define, Measure, Analyze, Improve, and Control the Photo performance. In the next six months after the initial assessment photo cycle time dropped by 60%, while Photo and overall Fab production increased to record levels (a 40% increase). In the following article, we will highlight how we used the Six-Sigma DMAIC approach and other tools to eliminate the bottleneck, and ultimately to control and sustain the change.

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