|Business Management Information|
Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards
I believe that whether corporations expense their stock options is besides the point, especially when the stock is worthless. We have studied over the years the rift between employees and employers and we have discovered many great brand names are eventually destroyed from internal strife and friction within the company itself. Many great corporate leaders and thinkers of our era have discussed this at length. Tom Peters, consultant and author has discussed this in speeches and in many of his books. The book "Built to Last" discusses what makes and breaks great companies, from their mission statement to their employees and sense of team spirit. The late great Vince Lombardi had many comments on the subject of Team Work. Winston Churchill and General Patton, even Von Clauswitz, which both leaders had read frequently in understanding the will to win and rules of engagement, discussed the frontline and the dedication needed.
So many great companies understand the game, companies like Microsoft, Starbucks, Wal-Mart, Enterprise Rent-A-Car, State Farm Insurance, South West Airlines, Dell Computers, HP (pre-Compaq merger), Disney, AFLAC, CISCO, Patagonia, Continental Airlines, Genetic, Harley Davidson, Fed Ex, Marriott, American Express, Texas Instruments, etc. Well I like think; so does my company, The Car Wash Guys. Does your company get it?
I watch as the rest of the car wash industry discusses the dynamics of labor, without ever understanding that the Labor is actually real people. Sure they have names, but in the eyes of the Car Wash owner typically they are a cost of doing business, a large percentage of the cost, and therefore whenever possible they are exploited for higher profits. This goes against many of the great entrepreneurs who discuss the benefits of team work and labor, not to mention the advice of Deming, Perot, Fred Smith, Howard Hughes, Nolan Bushnell, Sam Walton, Ray Kroc, Tom Monahan, Dave Thomas, Bill Gates, Warren Buffet, Michael Eisner, Dell and Schultz. I find it so interesting that such great entrepreneurs and business leaders of our lifetime have spent so much time and breath over such issues and still it falls on deaf ears. The famous quote "Pearls to Swine" seems rather appropriate in the Car Washing Industry with regards to advice on building a team and treating employees fairly. As if "empowerment" was a BUZZWORD of the past, which now has no meaning at all.
Some entrepreneurs will repeat the mantra "Customers are always right" and "Customers First" while the best business leaders like Jack Welsh, Tom Peters and Fred Smith will say "NO," Customers are very important, but employees are first. Even our own US Marines, Navy Seals and Airborne Rangers all say that the team is all you have when the going gets tough; they act decisively, matter of factly and with knowledge close at hand. The Coal Miners who lived through their ordeal in Pennsylvania said that they all decided early on, that "we all live or we all die," this is why they are all alive today. It is for this reason that the PA Governor was able to say "All 9 are alive" "We are 9 for 9."
Fred Smith talks about sub cultures and small teams of employees developing their own strength, Jack founder of Enterprise Rent-A-Car has a culture of aggressive young team players who work together and are rewarded for it. Howard Shultz insists that all employees are entitled to a 401K with stock options and calls them Team Partners. Sam Walton early on empowered his employees and visited every store to shake hands. Bill Gates says we will not lay off when everyone else does and immediately starts hiring the talent and employees who have been disenchanted from other companies. The late Walt Disney cared more about his employees than his life itself. Michael Dell sits in on meetings and writes personal notes and gives kudos directly to his team. Winston Churchill inspired a nation. General Patton defeated the Germans, and if we look at Schwartzkoff, Horner or any of the other great leaders of the Gulf War, it was all about the men and women in uniform, not themselves, it was about the team.
I took a picture recently outside a car wash asking the employees to park in the dirt. Interestingly enough the car wash employees who clean cars all day were asked to park in the dirt, received no discount to wash their own cars and were told to like it; there was plenty of room even on their busy Saturday? Was the car wash owner embarrassed at the junky cars his employees drove? Ever thought of paying them more? Detailing their cars for them, after all he is in the business. Hardly the way you will see our Team Members treated. Many might say that we are going overboard on this issue. Are we? Certainly not in the eyes of the greatest leaders and businessmen of our time. As a matter of fact we search our soles to determine if we are actually doing enough for our team. Sure we demand hard work, customer service and integrity of our team members, but in return they know we are with them all the way.
It is a wonder that such companies, which do not subscribe to these principles, can stay in business. I question the longevity of any company who forsakes its team for short-term profits. You can have both short-term profits which consecutive quarters and strong teamwork and proper employee relations, as a matter of fact you can either, have both or none at all. I want you to think on this.
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
Develop Your People and Make More Money
What is the no. 1 asset in your business beside yourself? It's your people.Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them?
3 Reasons Why CRM Strategies Fail
Customer relationship management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a few common reasons why a CRM strategy will fail.
Goodwill is an Intangible Asset
'Goodwill' is regarded as an intangible asset in a business. Goodwill carries a value over and above the tangible assets of a business, and representing all benefits derived from the distinctive location, trade and brand names, credit rating, reputation, cusotmers and patronage of the business. When a business is sold, a charge is usually applied for the goodwill as one of the assets.
Character: Is It Necessary In Leadership? (Part One)
We know character when we see it, but what exactly is it? How do we define it? What role does it play in our getting results as leaders? What role does character play in our careers?
Innovation Management ? Raw brainpower versus experience
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.
Why Would Anyone Do That in My Meeting?
Imagine that you open a meeting by saying, "We need to talk about the budget."
CEO: The Key To Fix ingThe Marketing/Sales Collaboration Problem
We all know that achieving better alignment, synergy and cooperation between company marketing and sales departments is vital, but oh so elusive. Despite all the talk and more talk in the media and at national business gatherings, nothing significant ever seems to happen.
Managing Employees Is A Little Like Herding Cats
Q: I started my small business about a year ago and it's grown steadily. I like having my own business, but I'm having a tough time managing people. I have 5 employees now and it seems like I spend half my time making sure they are doing what they're supposed to be doing and the other half of my time doing things they didn't get done. Things were much easier when I was a one man shop. Any suggestions? -- Paul C.
Why Outsourcing Could Be The Best Thing You Do For Your Business
While it's probably not true to say that the traditional 9-5 job is on its way out, it IS true that more and more businesses these days are starting to see the value of outsourcing the jobs they can't cover themselves. Things like copywriting, PR, programming ? even secretarial and admin support - are being outsourced to freelancers working from home or running their own business. But why?
The Seven Essentials of Business Communication
There are seven essential elements to successful business communication:
Tales From the Corporate Frontlines: Team Dynamics and Communication
This article relates to the Team Dynamics competency, which evaluates interpersonal communication, cooperation, and productivity between members of a single team, group, or department within your organization. In today's marketplace, in order for organizations to operate efficiently, it is essential that they understand how to create and utilize effective work teams at all levels of the organization. When well managed, teams improve productivity, innovation, and the likelihood of success. Ineffective teams lead to frustration and the loss of time and productivity. Evaluating this competency can be very useful if your organization is experiencing missed deadlines or low productivity levels.
Todays Employees and Their New Needs: What You Need to Know
Today's employees are not only interested in security or in pay and fringe benefits. They are often placing increased value on being recognized and involved in reaching personal growth goals. As a supervisor you must be aware of these new values. Keeping your employees' interests and priorities will help you better motivate them to work well.
Hiring Your First Business Personal Assistant: Some Guidelines for Successful Hiring
Hiring the first personal business assistant is an exciting time for new business owners. It means that the business is doing well enough that the business owner can no longer keep up effectively with the demands of the new business. Sales are exploding, and time becomes of the utmost importance. Scheduling of business chores and personal chores can become very demanding and complex. This is the time new business owners often find themselves considering a personal business assistant.
Deciding What to Delegate
DECIDING WHAT TO DELEGATE: Once the benefits of delegation are established and obstacles removed, the next step in the delegation process is to decide what work can and should be delegated. In general, work to be delegated should adhere to the following guidelines: - It can be handled adequately down the line. - All necessary information for decision making is also available down the line. - The work involves operational detail rather than planning or organization. - The task does not require skills unique to the manager or position. - An individual other than the manager has, or can have, direct control over the task.
Problem-Solving Success Tip: Whatever You Do, Do It on Purpose
Decision-making shows up throughout the problem-solving process. The decisions may be difficult or unpopular, so it's very tempting to ignore some of them. Imitating an ostrich, however, is a wimpy way to decide not to change anything-and is quite likely to leave you making awkward explanations later.
Knowledge Management - Lessons Learned and How To Identify Them
Many organisations use the term "lessons learned" to describe the way in which they avoid repeating mistakes, or ensure that they build on past successes, yet a lesson can only be applied if it has been successfully identified, and captured first. Even in "learning organisations" who profess to be good at knowledge management and knowledge sharing, the process for identifying lessons learned can lacks rigour or depth. All too often, lessons end up as "motherhood and apple pie" statements, and end up in reports on shelves gathering dust (or its electronic equivalent).
Dealing with Marginal Performers: The Therapeutic Approach
--PREPARATION: The purpose of the therapeutic approach is to spark an employee toward improved performance through counseling. The manager's goal is to help the employee recognize the existence of a problem, accept the need for change, and formulate his or her own program for improvement. The manager should critically assess his or her own attitudes and opinions. It is important to try to eliminate all personal bias and prejudice or at least be aware of any such emotions no matter how little effect they seem to be having. For the most positive results, the manager should be noncritical or at least noncommittal toward the marginal performer. In addition, the interview should be conducted in private, without interruptions, and with adequate time.
Creativity and Innovation Management ? Competition versus Collaboration
There is much confusion as to whether competition or collaboration is most beneficial to creativity and innovation. Though there are negatives to collaboration and it is not easy separating the effects of time pressure and group activity, in general collaboration beats competition. This article will set out some of the arguments.
Meetings and Road Trips
Managing a meeting is like setting off on a long car trip with friends or family. You need to plan your route, pay attention to the rules of the road, consider what will keep your passengers engaged and occupied, and always remember you have to get back home at the end.
Training and ROI (Return On Investment)
Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?
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