Business Management Information

Knowing versus Doing - Execution In The Workplace

Have you ever worked with someone who always seemed to have the answers; who always seemed to know what should be done; who could always quote the experts view on a certain situation, but for some reason, just couldn't perform as expected?

Employee Performance - If You Want the Best, Get Personal!

This is a story about a man and three dogs.I walk a lot - usually for about half to three-quarters of an hour most mornings. I see a guy with two dogs quite a lot. We chat a little occasionally.Of the two dogs (I know I said three, so hold on a bit), one is a light brown lurcher and is quite friendly and the other is a beautiful black labrador. He is 'nippy' as my co-walker tells me, so I have been a bit careful of him, but I always try to stroke him too. Whilst I have always been cautious of dogs, I have always tried my best to make friends with them, wherever I have gone (and no, I don't have a dog, and yes, I probably would like one!)My friend has now gained a third dog - another black labrador; a bit younger than the other two. So as I'm walking down the road this morning, I see all four of them coming down the road towards me. I'm not sure which black labrador is which, so I try to pick out the 'nippy' one (he sometimes nips you, to clarify!).One of the black labradors seems to be 'smiling', the other not, if you get my drift. I guess right, say my 'hellos' safely, we pass pleasantries and I walk on. As I go on, I hear the man say to the nippy labrador, 'I've no biscuits left', as he is pestered.I'm a little sad for the dog. His master doesn't know why he is temperamental, but he is. It's also interesting that he's the first to pester for a biscuit.QuestionsWhy has the 'nippy' dog got a different temperament to the other two?How does this translate to us humans and more specifically, to you and people you work with?What can we learn from this and apply in our day to day business relationships?By considering the answers to each of these questions carefully and applying the thinking to the relationships we have with our people in the workplace, we will do much to leverage our people's performance. And forging the relationships, individualised; personalised, one-by-one with our people, we will get the very best from their individual talents. And, of course help our businesses grow.

Delegation: When to Delegate, Who to Delegate to

There are some very simple guides for delegation.

Twitch Speed: Reaching Younger Workers Who Think Differently

Every parent, educator, and manager knows that "Nintendo children"--those born after 1970 and raised on video and computer games, Walkmans, the Internet, etc.--are different. Unfortunately, the Gen-X discussion has focused mainly on the youths' supposedly short attention spans and attention-deficit disorders, ignoring or underemphasizing what is perhaps the most crucial factor--that this under-30 generation thinks, and sees the world, in ways entirely different from their parents.

The Supervisors 14 Essential Truths For Communicating With Direct Reports

One amazing, but sadly true, fact of today's advances in communication tools is that we really don't communicate much better than in the past.

Executives and Emotional Self Awareness

A major problem impairing an executive's performance is his Emotional Blind Spots. Emotions, whether we like them or not, have a significant impact on one's decisions. An example is the Enron case where executives ran into severe ethical and legal consequences after falling prey to the destructive negative emotions of greed and self-interest. It is perplexing how many success driven executives, choose to fear addressing the impact of negative emotions on personal and organizational performance.

Success in Business Means Managing Negative Emotions

You may have the MBA but if an internal critic constantly berates you, or you have feelings of self-doubt, low self-confidence, fears of rejection or other negative emotions your chances of success may be quite limited.

Employers - Protect Yourself from Custody Battles that Hold Your Company Hostage

Child custody? How'd that get to be an employer's concern?

How to Enhance Quality in Your Business

Every business must strive to provide quality products and services to customers. To achieve that objective the company must draw well thought out policies and procedures to ensure 100% achievement of the targets.

This Old Business

Not long ago I was asked to come out and take a look at a business that had been around for about 10 years... but the owner was frustrated with the amount of money he was making.

Multiple Channels, Multiple Times

I've just been reading about the frustrations of a Human Resources manager. He's tired of having to answer the same questions about benefits over and over again.

Overcoming Resistance

Virtually any type of organizational change involves role transitions of some type. In light of role transitions, it is almost natural for employees to resist major changes in the workplace environment. Some contend that resistance to change is ?natural?; they contend that this resistance is instinctive; that humans have a desire for perpetual stability.

Once Upon a Conflict

Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak out at a team meeting. He was immediately challenged, nay attacked, by another team member and his senior manager, embarrassing him in front of his peers. Plagued by downsizing, this noble manager feared for his job. A senior human resource professional saved the day through mediation. From that day forward, the manager carried that scar and never trusted anyone enough to speak out again.

Three Foundation Stones for Building Organizational Integrity

When the stock market crashed in 1929, there were a lot of people who lost everything they had. You would think that the result of that event would be complete and utter despair. And, in fact, there were those who reacted that way. There were numerous cases of people who committed suicide because they lost their life savings on that fateful day. They simply went into a depression and just couldn?t bring themselves to go on with life.

Your Organization Is Only as Good as Your People

Let?s begin by singing the jingle from an old US Army commercial. Ready? Sing! ?Be all that you can be, in the Aaaaarmy.? Now, don?t you feel better?

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