|Business Management Information|
Communication, Feedback, and Participation: Three Easy Tidbits For Smarter Business
On communication: One of the biggest strains on the communication process occurs when the sender or receiver is experiencing stress, anger, or frustration either at work or at home. When a situation is emotionally charged, it is difficult to express yourself clearly and maintain a positive communication relationship. How we communicate can be as important as what we say. Using "I" statements is the most effective technique to counterbalancing an emotional dialogue. "I" statements, help the receiver and the sender express their own feelings and represent their personal thoughts, rather than make an attempt to interpret for the other person such as "I feel that..." or "The way I see...".
On feedback: Giving and receiving critical feedback is difficult, yet essential to master. By being open to feedback, you can learn how to improve both personally and professionally. If someone is not willing to accept feedback, they probably will not proceed much further in their career nor experience much growth or satisfaction out of life.
On participation: In some organizations the saying is "Beware of supervisors bearing gifts." For this reason employees are careful about taking you up on the "opportunity" to participate. Participation, however, can make your work life and theirs much richer and more productive. In the old authoritarian form of supervision "the boss" held all the power and made all the decisions without involving anyone. Participatory supervision has proven more effective. Managers who use this style involve employees in decision making and ask for their help and ideas. Such behavior results in the supervisor having more influence on employees. Formal power comes from the position one holds. Research shows that informal power also has great impact.
Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
Creativity and Innovation Management - Turning Ideas into Action
The phrase "turning ideas into action" is a Russian doll.
Culture Management and Creativity
Many concepts in the fields of managing creativity are very much applicable to culture management in general. The same concepts that foster creativity and innovation also maximise human capital potential, increase productivity, reduce costs and maintain competitive advantage etc. Some of the many commonalities between culture and creativity management follow.
Teaching Large Companies To Think Like The Little Guys
Q: I am an executive at a large company and in our industry we are seeing a trend wherein smaller companies are gaining market share at an alarming rate. Our CEO believes the reason for this is that smaller companies are more prone to innovation and more entrepreneurial than larger companies. He has instructed me to form a committee to study this trend and make recommendations on how we should deal with it. I'm an executive, not an entrepreneur. Any advice would be very much appreciated. -- Name withheld by request
6 Steps to Effective Communication
Effective leaders are known for being excellent communicators. Here's what to do.
3 Ingredients of Highly Profitable Organizational Change
As waves of organizational change sweep across the business landscape, a huge question arises: What must a leader do to make sure change produces highly profitable results?
The Professor Makes A Minus Power Move
If you think the power move has costs, consider the alternative. We are talking -- four friends -- bringing one another up to date on our personal and professional lives.
Technology & Communication
A study a couple of years ago found that 63% of executives were making fewer business trips because of technology.
Lean Principles in Action
Management Procedures Usability ? How to Improve
Are your people consistently following your procedures? Each year, organizations lose thousands of dollars through common mistakes and lapses in usability. But what does that mean for business owners and executives?
What 80% of Businesses Don?t Know: Tips for Improving Your Working Capital Management
What is the number one way to prevent failure in business? Take a minute to really think about your answer. What comes to mind? Increasing patients or customers served? ? Effective marketing? ? Location, location, location? ? Improving patient or customer care? ? Being the best in your industry?
CEOs Role in Family Business
I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father's business.
5 Questions Great Managers Ask (and they arent hard!)
However hard we try, we seem to make life more difficult for ourselves; more challenging; more complex. Yet it needn't be so. try out these five questions with a regularity; a discipline and you will reap rewards. You will certainly reap rewards.
Small Business Outsourcing: An Introduction
Outsourcing is the delegation of a business process to an external service provider. The service provider will then be responsible for the day-to-day running and maintenance of the delegated process.
Top Ten Tips About Communicating with Your Employees Effectively
Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills...and it's quite easy! Here's the low-down on great Communication:-
7 Steps To Hire The Best
You can use this step-by-step method to hire applicants who are likely to be "superstar" employees:
Problem-Solving Success Tip: Measure
Why Saying Well Done Works
Encouraged by the recognition, Sarah Lewsiton went home from work that day, full of self-belief and wonder that she had made the leap at last. In her last job, she had always felt that she was unsuitable, in fact below par, for the place. On her very first day at this new job, it was different. On the very first day, her supervisor had recognised her in a way that no-one had done before. At 17, she had gone into the workplace ready to conquer the world. A positive girl, she had never understood that her hard work, unstoppable enthusiasm and keen willingness might not be enough. At the last place, where she had worked for nearly two years, they had, subtly, yet consistently, knocked that out of her, through criticising, embarrassing and slighting her. So much so, that she had changed to be cynical, sceptical and sarcastic. In the end they had to part, badly, and it had taken a few weeks for Sarah to build the courage to go for another job.Yet on the very first day in the new place, someone had made her day, just by saying two little words - 'Well done'.In life, especially in our busy workplaces, there is sometimes, no time, to say, 'Well done'. Yet we all know how it feels when we are on the receiving end, just as Sarah did. It costs nothing, except a few moments and a bit of focus - but it makes the world of difference.For Sarah Lewsiton, tomorrow would be another good day, because the culture was naturally supportive, encouraging and enlightened. And her place of work would come to benefit over the years she would stay. She would contribute more, become a great team player, work well when delegated to and have simple, yet constructive ideas about how to take the business forward.Two little words - that's all it takes.
10 Ways To Work Through A Business Slowdown
In running any kind of business, it's inevitable that sometimes business will slow down. This might occur due to an upcoming holiday, seasonal variations, or uncontrollable circumstances. As a small-business owner, you have a choice in terms of how you view the slowdown - it can either be a time of increased stress, frustration, worry - or you can view it as an opportunity to upgrade your business processes or improve the quality of your life.
CRM ...The Emperors New Clothes
The story of the emperor's new clothes is a fairy tale about men who fooled the emperor into believing that they had made him a beautiful suit of clothes. In fact they had not made anything. The emperor went out in public wearing nothing but his underwear because he didn't want to appear stupid since they had told him only the wisest people could see the fine fabrics.When the emperor went out in public a little child yelled..."The emperor isn't wearing any clothes!" Today I am that child.
Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and keep on doing this in the future means to develop a new style of Leadership. To celebrate success in our days a leader most is able to craft a strategic vision, define objectives, design, implement and monitor the execution of a strategy and be a change leader in those same organizations.
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