|Team Building Information|
Leadership ? Do The Simple But Important Things
Why do we human beings complicate things? Is it that we don't believe that simple things work. From years of working with leaders at all levels and many different sectors here are the simple yet powerful steps you must take if you want to be a brilliant leader.
* Know your people ? not just as cogs in a machine - but also as people. The more you know the more you can do to assist them do even better.
* Keep asking people how things are going ? what needs improving ? what we can do better?
* Decide today to delegate twice as much as you're currently doing. You'll see in this workshop that you DO have people to delegate to even though it may not seem like it.
* Check people's understanding of your instructions by asking them to tell you what they have to do. Don't just ask, "Do you understand?" They may say "yes" even if they don't!
* Always get clear in your own mind what you want from projects, meetings, presentations, and appointments. A leader knows what he/she wants and this keeps everyone focused.
* Make the effort to genuinely praise people privately ? and even better - in public.
* Keep people regularly informed ? about as much as possible. You'll see why in more detail during this workshop. Communication can be short and to the point but people want to know.
* Consult as much as possible. Ask people how they'd do things and whether or not they've better ideas on how to do what you want.
* Set direction and decide. Make clear what the purpose of the company, department, and project is. Set out some short-term targets and some medium term visions then decide.
* When people are not performing well strive not to insult or belittle. Be hard on the problem not on people. If you have to fire someone do it with as much dignity and respect as possible.
Yes we should read more and attend more workshops to keep improving. But what more do you need? Go and do it now!
You can be an even better leader - all success!
Bill has gained his knowledge from the school of hard knocks and in working with thouirands of managers in his face-to-face workshops. He likes to get to the heart of the matter and give people simple but powerful technqiues that can help them do even better. He has now put all of his fifteen workshops online so people can do them anywhere, anytime. http://www.brilliantwebworkshops.com
Why It Pays to Out More Humor in the Workplace
1. Humor reduces stress levels and stress is the number one problem confronting employees today.
Top 7 Ways to Motivate Your Team
1. Involve them. Many employees want to be involved in the ongoing development and progress of their company. Plus, they often have insightful ideas that can make a significant difference in the company.
The very effective tool of keeping a journal can be used in your workplace as well as at home. It is a powerful tool that can enhance our lives and support our personal and work well-being. Whether you journal your personal work experiences and goals, or use team journaling, journaling can easily be applied to your work environment.
How the P.R.I.D.E. Team Changed my Call Center
Several years ago I took an assignment as a Manager in an outsourcing Call Center. Shortly after I started it became clear that several areas within the department needed improvement; absenteeism was high (19%), call takers lacked the enthusiasm about the programs to deliver quality customer service and seemed unconnected to the goals and metrics. With the overall morale of the center in a less than pleasant state the management team weighed our options. We determined that any new rules rolled out by management may be perceived as "us vs. them" by the call taking teams. Rather than try to manage down with force we decided to get the people who were doing the work involved in the improvements. It was clear, in order to make positive changes the call takers had to embrace the existing goals and embrace any changes we tried to make. What better way to do that then to include them in the process of making the changes. From this idea the P.R.I.D.E. team was formed. People Really Involved in Developing Excellence The first step was to roll out the concept of the P.R.I.D.E. team to the supervisors. I explained how the team would work and what we hoped to accomplish with it. The supervisors then rolled out the concept in their team meetings. Basic Roll out: Each team on the floor votes for a representative from their team to attend the P.R.I.D.E. meetings. P.R.I.D.E representatives gather issues, concerns and ideas from their teams and present them at the P.R.I.D.E meetings. The P.R.ID.E. Team will take action for improvement based on the ideas and discussions from each meeting. Meeting minutes will be distributed to the floor. Once the roll out was complete and the teams elected representatives, the first meeting was called to order. We congratulated the new P.R.I.D.E. team representatives for being voted in by their teams and broke the ice by getting to know each other. The group agreed on some ground rules and established time limits for discussion. I reiterated that the meetings will not be a gripe session; we will focus on improvement. We began discussing the issues challenging the center. The high rate of Absenteeism (19%) was the issue we chose to bring to the table first. We asked the group why absenteeism was so high and asked what we as the management team could do to help. The representative's answers provided insight and ideas to improve attendance. Suggestions ranged from things as simple as being welcomed to work in the morning, to more challenging tasks such as supervisors building better relationships with their team members. The ideas and thoughts we tapped into gave us direction to improve this metric. Instead of pushing an elephant up the stairs, we were following the lead to reach our destination. After listening to and acting on the P.R.I.D.E. Team's suggestions we started to see some very impressive changes. Over a three month period Absenteeism dropped to 3%! People were more excited about doing their jobs and finding ways to improve. There was a general buzz around the center. Communication was one of the keys to our success. In addition to the P.R.I.D.E. Team members discussing the meetings with their team members and other co-workers, we documented the conversations from the meeting then distributed them to the floor to ensure no "behind closed door" perceptions. If time allowed supervisors would bring the P.R.I.D.E meeting notes to team meetings for discussions as well. The meetings evolved. The more meetings we ran the more root causes we discovered. We listened to every issue big and small. We created subgroups to focus on large issues. Sometimes there were issues we could not do anything about, but we always provided an explanation on why action could not be taken. Listening to the representatives' ideas and making changes based on them created buy in for change. The call takers were more apt to make the ideas work because they came from them. After the P.R.I.D.E. program was well in place, I turned it over to the senior supervisors to run. It was a great development opportunity and helped build relationships throughout the group. Overall the P.R.I.D.E Team created a paradigm shift in the center. The existence and actions of the team sent a message that everyone in the center was part of the same team. The representatives realized their importance. There was only "us" instead of "us and them". The program created involvement, strengthened commitment to the company and opened communication gateways.
Nine Ways to Contribute to Project Team Success
The world of work has changed. It used to be that most of us worked as a part of a process, whether on an assembly line, managing interactions with Customers, or any one of a thousand other processes. Processes are ongoing, repeatable and never have an ending.
4 Tips for Keeping a Team Motivated
Companies often have incentives for reps, but sometimes that isn't enough. To keep your team motivated, you could do a number of things:
Checklist for High Performing Teams
Why do some teams perform well while others struggle? How can you assess how effectively your team is working now, and identify methods for improvement?
Intercultural Team Building
Internal business structures have been radically transformed over the past few decades. Changes in areas such as communication and transportation technology and shifts towards global interdependency have resulted in companies becoming increasingly international and therefore intercultural.
Team Development in the Little Leagues
A grassy field, two nets, a soccer ball and some playful youth is the ideal setting for a little league soccer game. You may have recalled yourself of a time when you observed these little league events. You enter a spacious field of green, housing numerous miniature soccer fields all lined up next to each other, and young athletes running after a ball. You may have been more overwhelmed by the abundance of children playing, rather than the actual soccer game itself. But what you can appreciate from this is the sight of children utilizing their endless energy and their parents and relatives rooting for them from the sidelines.
Putting the I in Team
This sports cliche is a memorable phrase that reminds people that team success is more important than individual glory. In that sense it is wonderful and is as true for business teams as it is for sports teams. The phrase, however, overlooks the role of the individual in making the team stronger.
The 5 Bes of Motivation
It's not true in every organization, but it is true in many. Managers often don't understand their employees. They don't know how to motivate, inspire, and correct people effectively. As I work with my clients, I hear the same questions repeatedly: "How do I get my employees to ?
Collaboration Software - Building an Office Without Walls
The rise of the internet has given businesses a new way to think and function on both the individual level and as a whole. Today if you are in a business that doesn't have or use the internet, then you are giving up valuable advertising and productivity. Whether or not your company uses the internet we are all aware, to some degree, the effect the internet has on advertising and promoting businesses on a global scale. However, we may not fully understand what else the internet can do. We may not realize that using the internet to our advantage can also include increased productivity by building a virtual office; one without walls. Okay, so how do we build an office without walls then? In this article I will be discussing how to basically build this kind of office and how it can help you be more productive and organized.
Resolving Workplace Conflict: 4 Ways to a Win-Win Solution
The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated by three serious studies, shows that 24-60% of management time and energy is spent dealing with anger. This leads to decreased productivity, increased stress among employees, hampered performance, high turnover rate, absenteeism and at its worst, violence and death.
The Top Ten Methods to Create a Successful Work Team
Teams are often useful in situations where the task cannot be completed individually or if the task requires working interdependently. However, a successful team requires thought and planning. Too often, a group of individuals is simply thrown together, given a mandate, "marching orders" and then told, "Now go make us proud!"
Dealing with People that Drive You Crazy!
We all know someone who just drives us batty. Perhaps the person is too noisy, too borish, or too flashy. Perhaps the person is too gossipy, critical, or lazy. There are hundreds of reasons why we may not relate well to a person.
What Do Trainers Do When They are Not Training?
In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coach, Instructional designer, and Copy Clerk. There is an incredible amount of work that has to happen for a training event to occur. Let's look a little closer at the process.
Workplace Fitness: Tongue-In-Cheek
According to the Oxford Dictionary of Current English, to speak with one's tongue in one's cheek is to speak insincerely or ironically. This phrase dates back to 1748 when it was cool to show disdain or disrespect for someone by putting your tongue inside your cheek to make it stick out.
Hand Out Warm Glows
Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person - it could have been a customer, a colleague, a salesperson, a friend or even a member of your family. Did they make you feel good, uplifted and more positive, did they leave you feeling neutral or did they make you feel down and more negative.
Marche, or How Teams Work.
On the trail in Northern Canada "Marche" was the word that translated as "Mush" and was used to drive the dog teams that once were the only source of power in the frozen North.
12 Tips and Reminders for Team Members To Enjoy Their Team Experiences More
12 Tips and Reminders for Team Members To Enjoy Their Team Experiences More
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