|Customer Service Information|
Customer Service Information
Linode Cloud Hosting wins Bronze StevieÂ® Award in 2019 Stevie Awards for Sales & Customer Service - PRNewswire
Linode Cloud Hosting wins Bronze StevieÂ® Award in 2019 Stevie Awards for Sales & Customer Service PRNewswire
LAS VEGAS, Feb. 23, 2019 /PRNewswire/ -- Linode, the leading cloud for developers, was presented with a Bronze StevieÂ® Award in the Customer *Service* ...
3 Lessons From a Customer Service Failure Entrepreneur
One of my best friends recently led an industry event. I couldn't be there to support him in person, so I thought I'd find a way to have a surprise waiting for him in ...
Brazilian Loyalty Scheme Livelo Develops Digital Customer Service Forbes
One of the country's largest rewards companies is using artificial intelligence and data analytics as key pillars of a plan to improve *service* to millions of ...
Florida Eye Clinic Improves Customer Service with Clearwave GlobeNewswire
Altamonte Springs, FL, Feb. 22, 2019 (GLOBE NEWSWIRE) -- In November of 2018, Florida Eye Clinic deployed Clearwave Corporation's patient access ...
6 reasons why customer service fails Cleveland Jewish News
We know there are hundreds of books written about customer *service* and what attributes the best companies have, along with why certain companies fail at ...
Customer Service Empowerment Brings Best Practices To Life: A Retail Banking-Credit Union Case Study - Forbes
Customer Service Empowerment Brings Best Practices To Life: A Retail Banking-Credit Union Case Study Forbes
Although I design and deploy customer *service* best practices as a customer *service* consultant, building a world-class customer *service* operation and customer ...
Unanswered emails, service delays and being left on hold: Is Tesla now in 'customer service hell'? - Telegraph.co.uk
Unanswered emails, service delays and being left on hold: Is Tesla now in 'customer service hell'? Telegraph.co.uk
When John Joyce, a 28-year-old Apple employee who lives in San Francisco, California, received his Tesla Model 3 shortly before Christmas, he was surprised ...
Develop Excellent Customer Service Management Program to Delight Customer INQUIRER.net
Every company needs to win, keep and delight customers. Since the customer is the life blood of the business, it is necessary to take care and give customers ...
Power restored after outage to Port Authority customer service phone lines, service center - WPXI Pittsburgh
Power restored after outage to Port Authority customer service phone lines, service center WPXI Pittsburgh
The Port Authority of Allegheny County's customer *service* phone lines and downtown *service* center were without power Thursday morning.
Homing in on the customer service equation DigitalCommerce360
Customer *service* is at the foundation of nearly every successful shopping experience. Due to the often personal nature of customer *service*, it can be an integral ...
15 Customer Service Practices That Make Customers Uncomfortable Forbes
Fifteen common ways that businesses make their customers uncomfortable, as observed by a customer *service* consultant staked out as a mystery shopper on a ...
Poor customer service is tarnishing Apple's image in India AppleInsider
A report on Tuesday illustrates Apple's struggle to offer high quality after-sales *service* to customers in India, a product for which the company is known globally ...
To Improve Customer Service, Stop Forcing Customers To Repeat Themselves Forbes
Customer *service* is undeniably and dramatically improved when a company stops making its customers repeat themselves. Unfortunately, though, customer ...
PLAN WELL & EXECUTE: Proactive customer service can pay off New Haven Register
Customer *service* is a broad and expanding field. The manner, techniques and customs of providing customer *service* make this go-to-market strategy complex.
The Huge Customer Service Fail Companies Are (Still) Ignoring Forbes
Fewer than half of businesses are equipped to connect with customers via messaging apps. In an era when it's hard to imagine personal life without the ...
Three Essential Customer Service Systems That Can Transform Your Company Forbes
To improve the quality and consistency of your customer *service* delivery, consider an initiative to deploy simple, non-technological systems that employees can ...
Meet United's Don Arnoni: A Customer Service Agent with 56 Years of Experience - Peter Greenberg.com Travel News
Meet United's Don Arnoni: A Customer Service Agent with 56 Years of Experience Peter Greenberg.com Travel News
What's your definition of great customer *service*? Here's mine â€” his name is Don Arnoni, and you can find him at LaGuardia Airport, where he holds a distinct ...
Customer service matters when it comes to good business, writes MATT CUNNINGHAM NT News
BUSINESS might be tough in Darwin, but you wouldn't know it if you walked into Finnegan's on a Friday night. The Greek fish and chip shop with the Irish name ...
Chamber Minute: Customer service is key to vitality of community Coos Bay World
Customer *service* is key to the vitality of our community. Businesses strive every day to not only meet but exceed their customer's needs. Have you had an ...
Survey: Good customer service is money for retailers Chain Store Age
Customer *service* is a key factor for U.S. adults when choosing where to shop and how much will spend. According to a survey by the International Council of ...
When AI meets customer service: 5 questions to ask The Enterprisers Project
Don't frustrate customers who want to talk to a human. Ask these questions to find the right balance of people and AI tools.
Why customer service voice assistants suck Fast Company
In a recent survey, 97% of Americans said they've experienced frustration with Interactive Voice Response systems. Why hasn't the voice-computing ...
New customer service job titles can pay off BayStateBanner
Customer *service* job titles are changing, and the one you end up with in your next role could significantly affect how much you get paid, even if the skill ...
Chick-fil-A has the best customer service in America, survey claims Fox News
Good customer *service* can go a long way, especially when you're hangry and the fast-food line isn't moving very fast. There is one restaurant where you're ...
UK energy company could close due to poor customer service Consumer and Society
Due to complaints about poor customer *service*, Energy supplier Solarplicity has been banned by regulator Ofgem from taking new customers. The ban will be ...
The best ways to contact Amazon for help when you have a problem with your account - Business Insider
The best ways to contact Amazon for help when you have a problem with your account Business Insider
Contacting Amazon customer *service* is the best way to get answers about your account. You can contact the company by phone, chat, email, and more.
Regulators threaten CMP with sanctions for failing to fix customer service problems Press Herald
Regulators are threatening to fine Central Maine Power for violating its rules and failing to issue monthly bills to thousands of new and existing customers and for ...
Jackson Water Dept. holds customer service day WJTV
Nearly 100 Jackson residents attended today's water dept. customer *service* event, which aimed to piece together how residents ended up owing thousands of ...
Architect selected for HU customer service project | News Hastings Tribune
Planning is under way for a new customer *service* area at the Hastings Utilities administrative office.
Where the Best Restaurants Rank in Customer Service QSR magazine
Sometimes we talk about automation like it's a magic Matrix pill. An ultra-tight labor market and wage increases are boxing quick-serves into an interesting ...
Level Green furniture builder wins customer service award Tribune-Review
Penn Rustics, a Level Green company that offers hand-built furniture made from solid wood, has been awarded a â€śBest of Customer *Service*â€ť badge from Houzz, ...
What bots can learn from customer service agents TechRadar
LogMeIn's Ryan Lester explains why chatbots still have a thing or two left to learn when it comes to effective customer *service*.
American Airlines Just Offered a Hilarious Reason Why Its Customer Service Isn't As Good As Delta's - Inc.
American Airlines Just Offered a Hilarious Reason Why Its Customer Service Isn't As Good As Delta's Inc.
You see, dear passengers, there's only so much the airline can do.
Roark Aluminum built upon 65 years of customer service Jefferson City News Tribune
One-on-oneâ€ť *service* is the key to Roark Aluminum's success for more than 65 years, co-managers Doug Rackers and Chip Isenberg told the News Tribune ...
Publix, Costco earn kudos for customer service, reputation Supermarket News
Publix Super Markets Inc. and Costco Wholesale Corp. finished first in their brick-and-mortar retail segments on the Newsweek America's Best Customer *Service* ...
Survey: Chick-fil-A has best customer service in U.S. WSFA
In addition to their famous lemonade, Chick-fil-A has also garnered a reputation for its customer *service*.
Me&Ro Jewelry is hiring a Retail and E-Commerce Customer Service Specialist in NYC Fashionista
We are looking for a highly motivated, hardworking part-time to full time Retail Sales and E-Commerce Customer *Service* Specialist to join our passionate and ...
National Grid moves customer service center to Middletown police station newportri.com
Continuous updates as places re-open and some functions of the outreach effort close.
Opinion: Make sure customer service is on the menu Cincinnati.com
If you work in a public place where your job is to greet or interact with customers, at least be welcoming!
Social Customer Service Software Market Size, Developments and Industry worth Growing Immensely at a Global Level - Honest Version
Social Customer Service Software Market Size, Developments and Industry worth Growing Immensely at a Global Level Honest Version
Arcognizance.com shared â€śSocial Customer *Service* Software Marketâ€ť report provides a basic overview of the industry including its definition, applications and ...
The Top 10 BAD Customer Service Stories of 2018! Customer Think
Ten Best Customer *Service* Experiences of 2018. Today we look at the world of bad customer *service* â€“ and the top ten bad customer *service* experiences of ...
Bots: Customer Service Breakdowns or Breakthroughs? Business 2 Community
Customer experience has come a long way. Once only a focus of retailers, it has now become a top priority of almost every industry, including healthcare and ...
Sales Assistant / Customer Service Representative - Austin Daily Herald Austin Herald
Sales Assistant / Customer *Service* Representative. Mrs. Gerry's Kitchen, Inc., a leading manufacturer of refrigerated food products is seeking an individual to ...
PUC threatens sanctions if CMP fails to resolve customer service problems Mainebiz
Maine Public Utilities Commission warned Central Maine Power Co. Wednesday it could face a $500000 fine and other sanctions if the AVANGRID-owned utility ...
Thompson Toyota founder credits customer service for 50 years in business The Intelligencer
The Thompson Organization started on Main Street in Doylestown Borough in 1969, but has grown to locations in Doylestown and WIllow Grove since.
ThriftBooks Ranked #2 in America's Best Customer Service for 2019 from Newsweek GlobeNewswire
Seattle, WA, Feb. 11, 2019 (GLOBE NEWSWIRE) -- In the category of online booksellers, ThriftBooks is ranked #2 in the America's Best Customer *Service* 2019 ...
Newsweek lists best supermarkets for customer service The Packer
Newsweek ranked Publix, ShopRite and Trader Joe's as best among supermarkets for customer *service*.
Shoemaker recognized for excellent customer service Pocahontas Times
Suzanne Stewart Staff Writer. Tammy Shoemaker began her career in the tourism industry when she was a high school student. She has worked nearly every ...
Portlaoise Train Station Has 'Best Customer Service' In Country Midlands103
Portlaoise has won 'best customer *service*' in the IarnrĂłd Ă‰ireann Best Station Awards. Irish Rail says it's a great credit to the team â€“ who beat 144 other stations ...
Greenwich Associates honors First Tennessee Bank with customer service, best brand awards - Brentwood Home Page
Greenwich Associates honors First Tennessee Bank with customer service, best brand awards Brentwood Home Page
First Tennessee Bank, member of the First Horizon National Corporation (NYSE:FHN) family of companies, which includes Capital Bank, has been honored with ...
QuikTrip, Wawa & Sheetz Earn Top Marks for Customer Service CSNews Online
NATIONAL REPORT â€” As the retail industry makes advancements in automation, customer *service* in-store still reigns supreme, and three convenience store ...
CPS Energy customer service center to re-open this afternoon after unplanned maintenance WOAI
UPDATE. CPS Energy's North Side customer *service* center will re-open Tuesday afternoon after completing its unplanned building maintenance. The center ...
Piggly Wiggly owners: Customer service is key The Wilson Times
BAILEY â€” Butch and Lisa Matthews built their business on a simple premise: Combine the selection of a modern big-city supermarket with the convenience of a ...
Rapid City offers discounted customer service line protection plan Newscenter1.tv
Rapid City residents will be receiving another round of letters beginning this week regarding optional customer *service* line protection plans, and it is not a scam.
At this fast-food drive-through, the person taking your order might not be a person at all - Washington Post
At this fast-food drive-through, the person taking your order might not be a person at all Washington Post
A Denver fast food restaurant has turned its drive through lane over to an artificially intelligent machine. The new employee is the latest sign that machines are ...
Chick-Fil-A voted best customer service - Business WTHR
Chick-fil-A has been rated best fast-food customer *service* in America, according to the America's Best Customer *Service* 2019 report.
Sale Brothers Seed commits to customer service, farm family values for nearly 40 years Farm Talk
Chris and Kevin Sale have a vision of a seed business prioritizing transparency, customer *service* and ultimately, profitability. With Sale Brothers Seed's ...
Customer service hub in Ammanford gets the thumbs up South Wales Guardian
Nearly 1000 people have been helped by visiting the Ammanford Hwb in just three weeks.
ACS Technologies recognized by Avaya for outstanding customer service SCNow
FLORENCE, S.C. - ACS Technologies, the world's leading provider of church management software and *service* solutions, was named the 2019 recipient of the ...
South Jersey Gas to open customer service center in Atlantic City Press of Atlantic City
ATLANTIC CITY â€” South Jersey Gas will hold a grand opening for its new customer *service* center from 9:30 to 10:30 a.m. Monday.
The 5 Things You Need to Know About Great Service Business 2 Community
While celebrating my daughter's 20th birthday at a local steak restaurant â€“ yes, the chicken finger & fries meals are a thing of the past, I was reminded that great ...
Fired Amazon employee with Crohnâ€™s disease files lawsuit over lack of bathroom access - Seattle Times
Fired Amazon employee with Crohnâ€™s disease files lawsuit over lack of bathroom access Seattle Times
The case again raises questions about Amazon's bathroom policies, and describes â€śunyieldingâ€ť scheduling rules.
Free Customer Service workshop offered | Announcements Douglas Daily Dispatch
The Douglas Merchants Association is offering a free Customer *Service* workshop in Spanish on Monday, Feb. 4, at 9 to 11 a.m. at Douglas Visitor's Center on ...
Tech 1844-896-8729 Outlook Tech Support Number Outlook Customer Service on 23 February at 09:10 - Surrey Comet
Tech 1844-896-8729 Outlook Tech Support Number Outlook Customer Service on 23 February at 09:10 Surrey Comet
Where: Tech 1844-896-8729 Outlook Tech Support Number Outlook Customer *Service*, Claygate, Claygate, KT10 0HW. When: 23 February: 9:10am.
Residents Rate Lincoln Military Housing Customer Service as â€śExceptionalâ€ť for Fifth Straight Year - GlobeNewswire
Residents Rate Lincoln Military Housing Customer Service as â€śExceptionalâ€ť for Fifth Straight Year GlobeNewswire
Herndon, Virginia, Feb. 13, 2019 (GLOBE NEWSWIRE) -- For the fifth straight year, Lincoln Military Housing (LMH) has been recognized for providing premier ...
Customer service issues? Try texting WWBT NBC12 News
(WWBT/WXIX) - You text your friends and family, but have you ever texted a retailer's customer *service* department? Just as you text your friends, kids and ...
Eight receive customer service recognition | Business Virgin Islands Daily News
Eight public officers were recently recognized for exceptional customer *service* and pinned as the first members of the BVI Public *Service* Star Membership Club.
Morse Custom Homes and Remodeling earns award for customer service Davis Enterprise
Morse Custom Homes and Remodeling of Davis won Best of Customer *Service* on Houzz, the leading platform for home renovation and design. Founded in ...
Foodie Spotlight: Customer service, varied menu help Tonyâ€™s Steak and Seafood stand out - CBS 4 Indianapolis
Foodie Spotlight: Customer service, varied menu help Tonyâ€™s Steak and Seafood stand out CBS 4 Indianapolis
Indianapolis is quickly becoming one of the hottest food cities in America. A destination for true foodies who are interested in everything from fine dining to food ...
Publix, Costco rank first in Newsweek customer service survey Grocery Dive
Publix and Costco ranked first in customer *service* in Newsweek's America's Best Customer *Service* 2019 list . The inaugural survey was conducted in an effort to ...
Friend's death sparks LIer's 69-lb. weight loss Newsday
Holly Kyriacou, 47, Mastic Beach. Occupation Bank customer *service* representative. Before 195 pounds, October 2016 After 126 pounds, January 2019.
Fancy a change? 12 customer service jobs available in North East Lincolnshire Grimsby Live
Here's 12 jobs in customer *service* in Grimsby, Cleethorpes and Louth.
CUs Outperforming Banks in Customer Service, Except in One Area Credit Union Times
A new customer satisfaction survey from CFI Group shows that credit unions outperformed retail banks in 2018, although banks still beat credit unions in one ...
Metro Bank tops customer service survey as challenger bank grows in popularity City A.M.
Metro Bank has topped an industry-wide customer *service* survey despite battling an accounting error, which has hit shares in recent weeks. The challenger ...
Cooperative Response Center - Customer Service Representatives - Austin Daily Herald - Austin Herald
Cooperative Response Center - Customer Service Representatives - Austin Daily Herald Austin Herald
CRC is growing! Apply today to join our team! Cooperative Response Center is the career for you! CRC in Austin is now hiring: Full-Time and Part-Time Bilingual ...
The Woodlands Health Market celebrates two decades of holistic care Chron
Twenty years on from opening the first health store in The Woodlands, Houston native Cheryl Lemoine-Kainer is celebrating the unique services The Woodlands ...
Customer Service Software Market : Global Industry Analysis and Opportunity Assessment by 2028 - Honest Version
Customer Service Software Market : Global Industry Analysis and Opportunity Assessment by 2028 Honest Version
Customer *Service* Software Market: Introduction. The increasing need for real-time problem solving and strong relationship building with customers are fueling ...
The Combination To Unlocking Great Customer Service | By Todd Noftall Hospitality Net
Tell me how I can provide great *service*! That is a question I get asked a lot. Whether it is here on LinkedIn or by College Hospitality Students or by my Team ...
Opinion: Trump administration is delivering quality customer service to American people WJLA
A tangible accomplishment of the Trump administration that has gone largely unnoticed is the administration's work to ensure excellent online customer *service* ...
Customer Service Perception Is Way Lower Than Retailers Expect Small Business Trends
Brent Leary chats with Bob Phibbs of Retail Doctor to talk customer *service* perception and how you're probably not living up to folk's expectations.
Camp report: Youngsters lead the way for the Brewers in 8-4 loss to the Cubs - Milwaukee Journal Sentinel
Camp report: Youngsters lead the way for the Brewers in 8-4 loss to the Cubs Milwaukee Journal Sentinel
On the field: Most of the positives to be taken from the Brewers' 8-4 loss to the Chicago Cubs in the teams' Cactus League opener Saturday at Sloan Park ...
Uggs shatnez crisis: Ugg boots might violate Jewish law Vox.com
Ugg boots might violate the Jewish law of shatnez, containing both wool and linen.
Pack of dogs spotted near site of Louisville llama attack, animal services says Courier Journal
Louisville Metro Animal Services says they've received information about a group of three dogs seen near the Louisville Llama Farm.
NJ Devils trade Ben Lovejoy to Stars for Connor Carrick, draft pick NorthJersey.com
The Devils sent off another expiring contract ahead of the NHL trade deadline, trading Ben Lovejoy for Connor Carrick and a third-round draft pick.
The best, cheapest cellphone plans in Canada in 2019 Global News
WATCH: Global News dug around for the best data deals from some of Canada's biggest cellphone *service* providers. X. - A A +. Listen. For several years now, ...
After Google Fiber breakup, Louisville woos Indiana internet company Courier Journal
Louisville officials woo Evansville's MetroNet after Google Fiber breakup.
4 months later, mystery and rumors surround Mega Millions $1.5 billion jackpot Greenville News
Four months after South Carolina's first Mega Millions jackpot win, the staggering $1.5 billion prize remains unclaimed. That leaves two months until the ...
SHDS Informs Individuals of Security Incident Affecting Subset of Patients of East Los Angeles Doctors Hospital and Other Customers - GlobeNewswire
SHDS Informs Individuals of Security Incident Affecting Subset of Patients of East Los Angeles Doctors Hospital and Other Customers GlobeNewswire
SAN DIEGO, Feb. 22, 2019 (GLOBE NEWSWIRE) -- Sharecare Health Data Services (â€śSHDSâ€ť), formerly known as BACTES Imaging Solutions, announced ...
Bench: Versatile outfielder Ben Gamel is looking forward to a fresh start with the Brewers - Milwaukee Journal Sentinel
Bench: Versatile outfielder Ben Gamel is looking forward to a fresh start with the Brewers Milwaukee Journal Sentinel
PHOENIX â€“ Knee injuries kept Mat Gamel from ever realizing his full potential for the Milwaukee Brewers. This season, Gamel's younger brother, Ben, will get ...
How Important Is Customer Service To Success In Business? Forbes
What is the relationship between customer *service* and business success? originally appeared on Quora: the place to gain and share knowledge, empowering ...
How T-Mobile Brought Collaboration to Customer Service Harvard Business Review
Visit any big company, and few departments will be as instantly recognizable as customer *service*. The call center usually resembles a factory floor, with row after ...
How to make customer service actually respond to you Popular Science
You probably know the basic steps to getting good customer *service*: Be polite, keep your requests reasonable, and ask for a manager if things don't go your ...
Ten Customer Service/Customer Experience Predictions for 2019 Forbes
Business is moving faster than ever. We're in a boom time for innovation in every area of business.
How TUMI Transformed Its Customer Service To Be As Bulletproof As Its Luggage Forbes
How the iconic luggage brand TUMI transformed its customer *service* under the direction of Chief Digital Officer Charlie Cole, with the assistance of the ...
10 Predictions For Customer Service In 2019 Forbes
Customer *service* is undergoing its most dramatic transformation since automatic call distribution prompted the beginning of call centers in the 70s.
2,019 Ways (Well, Not Quite) To Improve Your Customer Service Experience In 2019 Forbes
There are undoubtedly more than 2,019 ways you could go about improving your customer *service* as we head into 2019. But the easiest way to botch a *fresh* ...
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from."
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.
Responding to Complaints
It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ....
4 Myths about Customer Value
The purpose of business is to create and retain a customer.
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find the right career match. You could stop hitting the snooze button every morning and get back into enjoying the game of life.
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the bills
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q.
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies.
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective?
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Galler," which shocked me further as I don't have a clue how he knew my name ? obviously there was some way of identifying my car, and therefore me, at a distance. "How was your trip; was everything OK with your car?" he inquired in a friendly, personal tone. "Everything was fine I replied" "Great ? I hope we'll see you back soon. There is some bottled water in the cooler over there for you" he said as he directed me towards the shuttle bus to the terminal.
Passing the After-Sales Test
Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (these were the days when East and West Europe rarely traded with each other). These fridges were very cheap ? and they worked! The retailer passed on much of this low cost to grateful customers who purchased them in great numbers. What the retailer didn't consider was that fridges ? unlike tins of beans ? occasionally need spare parts. They sometimes breakdown or are damaged. What the retailer forgot was AFTER SALES. It was entirely understandable the customers would make the assumption that the retailer would have this in hand. Trouble is, they didn't. The parts - and the engineers who knew who to fit them - were in Poland. So, to many customers, what seemed like a bargain turned out to be a problem. This retailer is now very successfully selling non-food goods alongside food products and I am sure they did the decent thing by refunding their disgruntled fridge customers of many years ago. Not all companies are so good with their customers. Some will sell products as a one-off transaction and will not be interested in what happens from the moment the product has been sold. "We don't do repairs and we don't sell spare parts. Contact the manufacturer." This is not a lot of good if you live in the U.S. and the manufacturer is in Shanghai, for example. Of course, some products and are not designed to be repaired or refurbished. The manufacturers simply expect them to be thrown away at the end of their life, even if that life is relatively short. An example is the microwave oven. Who fixes yours? Nobody, I suspect. They are usually repairable, but rarely is one ever repaired. No, they just end up in landfill alongside many other goods that are also thrown away rather than "made good". No wonder many countries around the world are introducing legislation to limit the extent to which such goods can be tossed away so casually. So, next time you are considering a purchase, especially the purchase of an expensive product or a mechanical product, consider the following tests: 1. Is it built to last? 2. Does it come with a guarantee? 3. Is there evidence of the product's durability? 4. Is it designed to be repaired? 5. Are spare parts available? Remember also, that repair is better for the environment than replacement. Of course, old products do need to be replaced eventually, but why replace prematurely just because you have purchased a product that failed the tests above? One group of products that pass these tests with flying colors is Insect-o-Cutor Fly Killers. Have a look at www.flykiller.net and you will see them there. Let's put them to the above tests: 1. Insectocutor Fly Killers are made of steel. Their solid construction is one of their best selling points. 2. They come with a 5-year guarantee 3. Go to any restaurant or commercial kitchen and you will see Insectocutor fly killers that have been there for 20 years ? and still going strong! 4. Insectocutor fly killers are constructed in a logical way making repairs straightforward. Insectocutor also provides support for repairs. 5. Insect-o-Cutor sells a range of spare parts for all of their fly killers ? even for models that are no longer in production. And their best UK distributor, Arkay Hygiene ? at www.eeeee.co.uk - is always happy to provide these spares as well as replacement u.v. lamps and glueboards After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning. Insect-o-cutor is a good example of a company that demonstrates its concern for it customers through the long-term support offered for its range of products. Just think on that one when you are next down the municipal dump with your broken down microwave!
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime staff, or lengthy voice mail procedures.
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?
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