Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

More Articles from Customer Service Information:
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InvestorPlace Customer Service  Investorplace.com

The InvestorPlace Customer *Service* Department is open Monday through Friday, 9 a.m. to 5 p.m. ET.


New in El Al Airlines: Customer Service Also on WhatsApp  PRNewswire

TEL AVIV, Israel, December 11, 2018 /PRNewswire/ -- El Al (TASE: ELAL) announced the introduction of WhatsApp to its customer *service* system. The company ...


TechSee nabs $16M for its customer support solution built on computer vision and AR  TechCrunch

Chatbots and other AI-based tools have firmly found footing in the world of customer *service*, used either to augment or completely replace the role of a human ...


The Effects of Underpaid Customer Service Employees  Customer Think

Too many companies assume that they can afford not to pay their customer *service* employees a fair wage. After all, these hourly workers tend to have a high ...


Samsung Gear S3 Smartwatches Helping HSBC With Customer Service  eWeek

In a pilot program, bank employees in a multistory New York City branch are using Samsung Gear S3 smartwatches to coordinate *service*.


80 Percent of Federal Employees Say Their Agency Does Not Have a Single Customer Service Leader  PRNewswire

ARLINGTON, Va., Dec. 11, 2018 /PRNewswire/ -- In overwhelming numbers, federal employees (80 percent) say that no one leader is in charge of customer ...


Getting Chatty: Aeromexico's Chatbot Is a Customer Service Hit  APEX Media

The latest from the Airline Passenger Experience Association, sharing aviation and passenger experience news from around the world.


Airlines Deserve A Lot Of Customer Service Criticism But Hyping Their Little Screw Ups Helps No One  Forbes

There's much for which airlines these days can be fairly, even harshly criticized: cramped seats, reduced or eliminated *service* items, frequently impersonal and ...


ProfNet Experts Available on Customer Service Best Practices, Cryptocurrency  PRNewswire

NEW YORK, Dec. 10, 2018 /PRNewswire/ -- Below are experts from the ProfNet network who are available to discuss timely issues in your coverage area.


Survey: Retail store associates like tablets for enhancing customer service  Retail Customer Experience

A good majority of retail store associates, 66 percent, believe they can provide customers better *service* and improve the customer experience if they have tablet ...


Customer service, quality contribute to business longevity, owners say  UI The Daily Iowan

While walking around Iowa City, it is hard not to notice its landmarks — the Englert, Herteen & Stocker Jewelers, and the ever-present (and open) Mesa and ...


How to Handle Live Chat Customer Service During the Holiday Rush  Business 2 Community

Ah, the holidays. It's the time for sugar canes, delicious eggnog, and jolly parties with loved ones, right? Well, not exactly. For us customer *service* folks it's the ...


Chambersburg reopens drop-off window & customer service desk  Chambersburg Public Opinion

Cusomers can drop off payments at the window. The old window closed more than 3 months ago.


Stores pushing back against online retail age  News 5 Cleveland

While Jerry Masisak walks through Great Northern Mall in North Olmsted, he reflects back on the Golden Rule of retail he learned while working in and owning a ...


Lands' End Ranks First In Newsweek's List Of America's Best Customer Service For Online Retailers, Clothing  PRNewswire

DODGEVILLE, Wis., Dec. 10, 2018 /PRNewswire/ -- Lands' End (NASDAQ: LE), a leading uni-channel retailer known for high quality apparel for the whole family ...


Customer service Hwb opens its doors in Ammanford  South Wales Guardian

A new Carmarthenshire County Council customer *service* hub has opened its doors in Ammanford town centre.


3 Key Tips to Improve Customer Service  Contracting Business

Technicians, contractors, and business owners face similar issues when it comes to customer *service* in today's increasingly competitive market. How do you ...


Mount Carmel's parent company wants to create 450-job customer service center in Columbus  Columbus Business First

Mount Carmel Health System's parent company wants to create a new patient services center in Columbus. Trinity Health's center would have 450 full-time ...


A customer service nightmare with Google Fi  TalkAndroid

I would like to share an experience with Google Fi. I am concerned because in developing what is clearly the best wireless network *service* available, Google ...


Customer service AI tools can improve contact center  TechTarget

By using customer *service* AI tools in the contact center, organizations can realize the benefits of AI by adding machine learning capabilities and helping ...


Stanley, Melanie and Courtney: How Vistra customizes customer service  Houston Chronicle

Vistra Energy may call you by your name, but to the Irving-based retail electric provider, you're Stanley, Melanie or Courtney. Vistra, the parent company of TXU ...


Six customer-led field service learnings I picked up  Diginomica

As a former industry analyst, I have the opportunity to listen in to some speakers presenting innovative ideas and interesting *content*. Last month, for example, ...


The Public Sector Can Teach Us a Lot About Digitizing Customer Service  MIT Sloan

Australian social *service* agencies are taking the lead in using bots to improve services.


What Entrepreneurs Can Learn From A Bad Customer Service Experience  Forbes

Every one of us has been on the receiving end of bad customer *service*. We have each had experiences that led us to get angry, upset or a combination of the ...


On social media, airlines have discovered the block  Philly.com

"Customer tirades on social media can become so abusive they reach a point at which you need to block," said customer-*service* expert Chip Bell.


Customer Service Representatives - Austin Daily Herald  Austin Herald

Are you looking for a great career opportunity? Do you enjoy providing great customer *service*? Cooperative Response Center is the career for you! CRC in ...


Customer Service Messaging: From Mess to Mastery  Customer Think

The stats are staggering—1.3 billion users on Facebook Messenger, which continues to add 100M users every 5-6 months. According to CTIA, 1.5 trillion text ...


BlueCross BlueShield of South Carolina Extending Customer Service Hours Ahead of ACA Deadline  charlestonchronicle.net

BlueCross BlueShield of South Carolina customer *service* representatives are working longer hours fielding calls during the final week of the Affordable Care Act ...


How to make customer service actually respond to you  Popular Science

You probably know the basic steps to getting good customer *service*: Be polite, keep your requests reasonable, and ask for a manager if things don't go your ...


Want Faster Airline Customer Service? Try Tweeting  The New York Times

Tired of endless phone trees and long hold times? You may find that using social media platforms like Twitter and Facebook is a better way to get attention from ...


Zappos Touts Its Customer Service in Bright, Poppy Brand Campaign From Plan A  Adweek

Zappos loves to tell stories about its customer *service*. The company is once again using its marketing to do just that with a colorful new brand campaign touting ...


Disconnected Customer Journeys Create Problems for Customer Service  Business 2 Community

Photo by Ahmed Muntasir from Pexels.com. This past year, I had a lot of business travel. While travel is not a new thing, I'm still a fairly lightweight business ...


Forethought Raises $9M Series A To Let AI Augment Customer Service  Crunchbase News

Back in September, a crew of startups hopped on stage at TC Disrupt to convince investors that they are the next big disruptive technology. The team behind ...


O2's customer service staff hailed for their good humour during outage  expressandstar.com

If you thought you had a tough day at work on Thursday, spare a thought for the poor souls responsible for running the O2 Twitter account. The telecoms ...


Job: Customer Service Associate - Pt to Ft  Woodlands Online

View Customer *Service* Associate - Pt to Ft job by Fully Promoted of Magnolia in The Woodlands Tx on Woodlands Online Jobs Market.


How Customer Service Will Evolve and Transform in 2019  Customer Think

With customers interacting with brands across multiple channels and in more sophisticated ways, the role of customer *service* is becoming increasingly important ...


Why Santa Looks to Live Chat and Chatbots for Better Customer Service  Customer Think

With Black Friday having just recently passed by – a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to ...


Five key customer service trends for 2019 (Includes interview)  Digital Journal

Customer services have been subject to several digital disruptions and there are more to come. Adopting these are necessary to deliver customer value and in ...


Customer Service, Partnership Support A Healthier Start in Life  USDA.gov

Getting out into our nation's communities and witnessing the impact federal nutrition programs have on lives leaves a lasting impression. On a recent trip to ...


AI in call centres: Customer service chatbots are attracting online shoppers and saving retailers money  Compelo

AI in call centres can bring savings to online retailers with chatbots, while providing a better and more efficient *service* for customers.


Do You Value Your Art Over Customer Service?  Fstoppers

If you've run a photography business for any amount of time, I can almost guarantee that you've come across clients who make requests you don't want to fill.


It's Time For Businesses To Change The Way They Think About Customer Service  Forbes

What is the definition of customer *service* excellence? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from ...


Friday Five: Roads, dirt, college basketball and poor customer service  Independent Tribune

There's a whole lot of grading going on. #1. Save Poplar Tent. Wouldn't Poplar Tent have been a good name for the new high school? Instead we're stuck with ...


Retail is reinventing itself: Education, customer service among...  Alexandria Echo Press

West Central Initiative, an organization that works to strengthen the economy in nine west-central Minnesota counties, has turned its attention recently to the ...


Tesco Creates 200 New Customer Service Jobs In Dundee  Employment4students

A multi-million pound refurbishment of Tesco's UK Customer Engagement Centre (CEC) has created 200 new jobs in Dundee.


That customer service agent you’re chatting with might be watching you type in real time  BGR

Big Brother is watching you, and so it seems are many customer *service* agents you chat with online. Apparently, they can see what you type in real time ...


5 components of emotional intelligence in a human-AI customer service  TechRadar

Emotional intelligence is an essential skill in the customer *service* functions with the productivity and efficiency of the role is directly tied to the quality of ...


Prepare for happy resolution, not war, in customer service  Arvada Press

'Tis the season. And with the season, many of us will have a chance to engage with customer *service*, or maybe better stated as having customer care ...


consistent customer service brings HVAC success  Contracting Business

Tom Casey, CEO of Milford, Conn.-based Climate Partners, never considered another field other than HVAC contracting. He represents the third generation of ...


Can You Upgrade Your Brand's Customer Service?  Franchising.com

Can your brand's front-line customer *service* go from bad to great?


How bots can help customer service agents be more 'human'  DigitalCommerce360

Chatbots can handle some customer inquiries on their own and provide agents with information that helps them handle others, easing customer frustration at ...


17 Ways to Tell if Customer Service is Your Purpose in Life  Customer Think

Our “purpose” is the thing, item, or person we keep coming back to even after we've lost our way. Through good times and bad, we find ourselves surrounded by ...


Aspect Software's 2018 Consumer Experience Index Reveals “New Rules” for Customer Service Worth Paying For: Happy Agents, Channel Choice, Hybrid AI-Agent Experiences  Arizona Daily Star

Willing to pay for a delightful experience: Two-Thirds ofconsumers are willing to pay for great customer *service*, 31% willingto pay as much as 10% more for ...


How Better Customer Service Leads to Better Sales  MarTech Advisor

Customer *service* reps can do a lot for a brand's image in a customer's mind. Good customer *service* leads to happy customers, which means better customer ...


Some American Airlines Flight Attendants Aren't Offering a Customer Service Basic (and Maybe They're Right)  Inc.

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. You might not feel all that happy when you're on a plane.


Montego Bay Airport to provide customer service training  CAPA - Centre for Aviation

Montego Bay Sangster International Airport CEO Dr Rafael Echevarne stated that customer *service* is a important factor for passengers arriving at the airport, ...


China's first web-only bank hopes A.I. and robots can improve customer service  CNBC

Tencent's WeBank hopes artificial intelligence can improve customer *service* through the use of virtual robots powered by technologies such as facial ...


USU research explores why employees retaliate against hostile customers  ABC 4

LOGAN, Utah (ABC4 News) New research may make you think twice about how you treat someone who works in customer *service*.


Customer Service Inspiration from my Bookshelf  Customer Think

This article was originally posted on the ICMI Blog during National Customer *Service* Week on October 2, 2018. Click here to read the original post. Can we all ...


KFC customer’s horror after finding ‘BRAINS’ in her chicken meal  Mirror Online

Sarah Palmer, 26, ordered a Giant Feast from a KFC in Sydney - but ended up getting more than what she bargained for.


Traveller letters: Hertz customer service slammed  Traveller

Three weeks ago I inadvertently left a tablet computer in a rental car returned to Hertz at Melbourne airport. I have left many messages on the mobile number ...


CEO Says Customer Service is Vital at Airports  Government of Jamaica, Jamaica Information Service

Chief Executive Officer (CEO) of MBJ Airports Limited, Dr. Rafael Echevarne, says it is very important that visitors are given a great first impression on arrival at ...


How AI is Changing the Customer Service Industry  Business 2 Community

It's no surprise that AI (Artificial Intelligence) is really starting to make an impact in the customer *service* industry. How companies interact with customers is being ...


Terrible tales from the holiday customer service desk  The Week Magazine

Even before her holiday gift show ended at 5 p.m., the phone lines for the luxury goods magazine where I worked were jammed with people clamoring to order ...


Hinduja Global Solutions hiring 350 for Southpoint customer service center  Jacksonville Daily Record

Hinduja Global Solutions is hiring for its 350-job Southpoint customer *service* center as it builds-out the office space. HGS USA has posted jobs for seven job ...


Online customer service agents are watching what you type  Boing Boing

When something goes wrong with a product you own or a *service* you pay for, it's reasonable to expect quick, effective customer *service* from the company ...


Retailers test Facebook-style profiles to improve customer service  DigitalCommerce360

Some are testing new “Customer 360” software from Salesforce and upstart rival Freshworks that lets them build a Facebook-style profile of each shopper, the ...


A Look at the Future of Chatbots in Customer Service  ReadWrite

Businesses are increasingly turning to chatbots to automate their customer *service* operations - can bots fully replace humans in the immediate future?


Gateway to Great Customer Service  Gulf Coast News Today

FOLEY – During the “Report Card” Luncheon held by the South Baldwin Chamber of Commerce on Wednesday, Nov. 8., Vice President of Investor Relations ...


For A Customer Service Culture To Thrive, An Entrepreneurial Mindset Is Essential  Forbes

A leader who habitually clamps down on employees' creative customer *service* solutions can suck the soul out of a customer *service* culture. Much better is to ...


Encourage Excellent Customer Service  Business News Daily

Customer *service* is a critical part of any business. According to Forbes, consumers trust and spend more money on brands because of better customer *service*.


Engaged Employees Deliver Better Customer Service - Promising Practices - Management  GovExec.com

Leaders know that achieving their organization's mission depends on whether employees are engaged and energized to come to work every day. That's why I ...


Customer Service Chat Services See Everything You Type, Whether You Send it or Not  Lifehacker

In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you ...


Alibaba’s AI Customer Service Is Way Ahead Of Google Duplex  Fossbytes

It appears that Alibaba's AI customer *service* agent for its logistics company Cainiao can do much more than Google. At an annual AI research gathering, the ...


KeyBank hiring for customer service specialists  Buffalo News

KeyBank will hire customer *service* specialists at two hiring events this month. The bank will conduct a hiring event between 3 and 6 p.m. Tuesday at its cont…


Hire customer service agents that possess emotional intelligence  Business Daily

When research works perfectly it acts like a crystal ball that lays your future out in front of you, giving insight into what pitfalls to avoid and the.


Be Warned: Customer Service Agents Can See What You're Typing in Real Time  Gizmodo

Next time you're chatting with a customer *service* agent online, be warned that the person on the other side of your conversation might see what you're typing in ...


Crazy Ideas About Customer Service You Would Like To Try Again  Business 2 Community

Customer *service* is one of the most important aspects of a business that should not be overlooked and in the world today, quality customer *service* could help ...


Updated: A Tesla Owner Complains To Customer Service, Gets More Than He Bargained For  Forbes

Tesla takes customer *service* to the next level, accidentally granting a new Model 3 owner admin access to its official forum.


7 Tips For Choosing The Right Social Media Customer Service Technology  Forbes

So you know you want to *service* your customers on social media, and maybe you've even launched a program, but you need to know how to scale. It's time to ...


43North winner hiring customer service gurus  WKBW-TV

One of the 43North winners is relocating to Buffalo and need to expand their team.


Three places technology is slowing down customer service interactions  Customer Think

“I'm still here … apologies for the delay … my systems are really slow today.” When you contact customer *service* yourself, how often do you hear those words?


Over 70 Percent of Millennials on Twitter Have Commented on Companies’ Customer Service  Adweek

Twitter partnered with enterprise social technology company Sprinklr to analyze millennials' habits and customer-care preferences. Sprinklr revealed the results ...


County honors employees for customer service  Grand Haven Tribune

Marshall Boyd from the Ottawa County Innovation & Technology Department and Amber Reagan from the Ottawa County Clerk/Register of Deeds Office have ...


Starbucks Management Talks Customer Service, Digital Marketing, and More  The Motley Fool

Double-digit revenue growth and strong comparable store sales growth are nice. But what's on management's mind?


FT & PT Customer Service Representatives - Austin Daily Herald  Austin Herald

Are you looking for a great career opportunity? Do you enjoy providing great customer *service*? Cooperative Response Center is the career for you! CRC in ...


Nashville mall employee caught on camera spitting in customer's face  WSMV Nashville

A Goodlettsville man was banned from Opry Mills Mall for one year after he says he got into an argument with a kiosk employee over racist remarks. The kiosk ...


WAPA's St. Thomas Customer Service Offices to Close Early Friday  St. John Source

The Virgin Islands Water and Power Authority's (WAPA) St. Thomas Customer *Service* Office in the Port of Sale Mall will close at 3:30 p.m. on Friday, Dec. 7.


Retailers Rely on Chatbots to Improve Customer Service  Supply and Demand Chain Executive

Brands are becoming increasingly aware of how much power the consumer has over them. So, retailers are spending hundreds of millions of dollars to improve ...


Pitaya Plus - Customer Service / In-House Sales - BevNET.com Beverage Industry Job Listing  NOSH

Summary. Pitaya Plus is a natural and organic fruit brand that services the retail and foodservice industry. Our products are used to make the most vibrant ...


Where Does the Next Customer Service Superstar Come From?  Customer Think

Here are two questions for you. 1) Where does an employee receive the necessary skill set to become a customer *service* superstar? 2) How can we identify the ...


The 73 year old lady and an unexpected customer service lesson  Customer Think

As a precursor to the show, James asked me to collect 3 different articles in the week approaching the interview that I had noticed and that had interested me.


Customer Service Awards for PayStream plus compliance recognition.  The Global Recruiter

PayStream have been awarded their fifth Customer *Service* Excellence Award, once again with exceptional scores. The CSE Award is a government recognised ...


Life Storage Wins Newsweek's 2019 Best Customer Service Award  Business Wire

Life Storage announced today that it won Newsweek's 2019 Best Customer *Service* Award. The company operates over 750 self storage facilities.


Buffalo airport celebrates top customer service ranking  Buffalo News

Officials of the Buffalo Niagara International Airport on Wednesday decorated their Cheektowaga facility with one of the aviation industry's most prestigious aw…


Zoho customer service tools get AI, analytics updates  Computerworld

The company's Zia AI assistant is being rolled out in new areas and now provides email 'sentiment' analysis to Zoho Desk.


Newsweek survey highlights LifeWay customer service  BP News

LifeWay Christian Resources is No. 1 for brick and mortar bookstores on Newsweek's list of America's Best Customer *Service* 2019.


Keller Williams, realtor.com top Newsweek customer service rankings  Inman.com

Keller Williams has been crowned the top real estate agency for customer *service* in Newsweek's new survey, America's Best Customer *Service* 2019, while ...


How customer service began ...  Cleveland Jewish News

Once I received a call from a reporter at CBS who wanted background stories or ideas of companies that went beyond the normal customer *service* experience ...


Miss Manners: Objecting to a bad customer-service policy  The Washington Post

Dear Miss Manners: Occasionally I come across a customer *service* policy that is designed to serve the company better, as opposed to the customer. In those ...





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