Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

More Articles from Customer Service Information:
2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20



This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news


KFSN-TV

Customer service at your fingertips
KFSN-TV
How many of you dread calling a company's customer service line? You fear you'll be trapped on hold with bad music, or have to try to work your way through seemingly impossible phone prompts. But we found now some big name businesses have a new, ...



Axesat: In a Changing Industry, Customer Service is Key
Via Satellite
In an industry that is constantly changing, getting more competitive, and commoditizing, it is vital to differentiate. It is no longer enough to have a wide-ranging portfolio, meet quality standards, and have an expert team — the customer wants more ...



WSET

J.Crew is Hiring Customer Service Representatives!
WSET
Must have a passion for providing elevated customer service. • Proficient in computer navigation and ecommerce. • Must type 40 WPM or better. • Must have experience with Microsoft Office (Word, Excel, etc.) • Previous Retail and/or Call Center ...



Passport, a customer service company focused on shipping, has raised $3 million in seed funding from some notable ...
TechCrunch
Indeed, the company is largely a customer service business focused on shipping globally. How it works: One of its customers — let's take Native Deodorants — will hold its inventory in a third-party logistics warehouse. In Native's case, it's a ...



Customer Think

Two reasons for customer service to embrace (and one to fear) the Open Data Initiative
Customer Think
Despite living in a highly technical world, one of the greatest challenges companies face is collecting and maintaining customer data–demographics, products, usage, etc.–and then utilizing that data to craft experiences beneficial to customers. Granted ...



Forbes

How E-Commerce Leader PetSafe's 'Pet-Centric' Customer Service Culture Drives Customer Engagement
Forbes
Has customer engagement fallen off as your company has grown? If so, I can hazard a guess why. I'm basing my assumptions on what I typically find onsite as a customer service and customer experience consultant when I dive into what's going wrong at a ...



Why don't railroads give better customer service?
Supply Chain Dive
But the main reason for a lack of emphasis on customer service, said Little, is that railroads aren't as accountable to their customers as they are to their shareholders. "They want to run a better more effective, more efficient railway, so they ...



Voith to Open Texas Turbomachinery Customer Service Center
Pumps & Systems Magazine (press release)
Voith announced that it has secured a location in Houston for use as a customer service center for the turbomachinery market. The 32,000-square-foot site is expected to open in January 2019. The new facility allows Voith to provide its customers with a ...



Telegraph.co.uk

Why your fraudster could be getting better customer service at the bank than you are
Telegraph.co.uk
Customer service lines across Britain are under ever-greater pressure due to bank branch closures and high-profile data breaches. James Daley, of campaign group Fairer Finance, said many consumers were unhappy with telephone banking. He added: ...



Modern Materials Handling

Ultra-rugged mobile computers improve Fiat Chrysler's customer service
Modern Materials Handling
The FCA Middle East facility saw immediate improvements, especially in worker productivity, operational efficiency and customer service. Workers were able to quickly and accurately scan part numbers from as far as 50 feet away, which helped improve the ...


Google News




home | site map
© 2005