|
|
| Customer Service Information |
|
|
|
|
Customer Service Information
More Articles from Customer Service Information: The Bitcoin Customer Service Department Bitcoin Magazine The customer service work experience | Lifestyles Bluefield Daily Telegraph BBVA migrates customer care services to the cloud to improve service Banco Bilbao Vizcaya Argentaria UAE retail banks fail to meet online customer service expectations Consultancy-me.com Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences With Powerful New Solution MarTech Series What Can Be Done About the Decline of Customer Service? Government Technology Southwest Airlines is closing reservations centers as customer service agents go fully remote - CNBC For Ukrainian troops, a need arises: Javelin customer service The Washington Post Business Briefs: Where Workers Went, What Drives Passion & Email Customer Service - The Metropreneur Duck the flying menu: The quirky Australian diner where the customer service is meant to be terrible Euronews Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service PR Newswire The weather was warm last month. So why did many Philly gas customers get hit with ‘outrageous’ heating bills? The Philadelphia Inquirer Buttigieg pressures airlines to reduce flight cancellations, improve customer service Los Angeles Times 3 Tips for Staffing Up for Summer for Customer Service Success Franchising.com Facebook user's quest to recover hacked business account highlights lack of customer service GeekWire 5 Best Lawn Care Services of 2022 MarketWatch A reporter's view: Never complain about customer service unless it's unbelievably bad Yorkshire Evening Post Can I talk to a human? Spain presents customer service bill The Associated Press - en Español Customer service agents don't want to return to contact centres IT Brief New Zealand With Utility Scams on the Rise In 2022, PG&E Shares Tips on How Customers Can Protect Themselves PGE Currents. The IRS only answered 1 in 10 taxpayer phone calls The Washington Post Crypto swindlers prey on ethnic Chinese women looking for love Financial Times How to Improve the Mobile Banking Customer Experience The Financial Brand No Benefits for Customer Service Representative With Alleged Repetitive Stress Injuries| Workers Compensation News WorkCompCentral Work from home Customer Service Representative at Willis Towers Watson Insurance Journal Customer Service & Sales Associate Seven Days VT Worcester Bosch scoops customer service and product awards Worcester News PSBs asked to measure customer service quality Times of India Japanese customer service amazes foreign soccer player eight months after unfortunate taxi ride SoraNews24 Adobe Sees Growth in Digital Experience Segment, Pathlight Adds Quality Assurance, More CX News CMSWire Digital transformation: Maximize customer experience in 3 steps The Enterprisers Project 4 real-world customer journey map examples TechTarget No apology as Qantas promises to fix customer service Sydney Morning Herald What's causing the decline in customer service in our supermarkets? And should we be concerned? The Grocer CA--California Digest Kansas City Star Chatbots vs. Humans: Which is better for Customer Service? Digital Journal Buying power The News International FinCEN warns against elder financial exploitation Consumer Finance Monitor Good customer service is always in season! eTurboNews | eTN Neuron7 Raises $10M to Help Customer Service Agents Find Solutions - Latest Tweet by TechCrunch LatestLY Coveney rules out passport printer for Cork office Irish Examiner 380 Auction continues to rely on low prices, good quality, variety of goods — and family touch TribLIVE Local Firefighter's Path to Seahawks Security Bainbridge Island Review How You Can Get Better Customer Service GovExec.com Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government The White House Social Security Subcommittee Hearing on Strengthening Social Security's Customer Service Ways and Means Committee Frequently asked questions and customer service CSPI Newsroom |
|
|
|
RELATED ARTICLES
Making Your Contacts Work For You The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help! Provide Exceptional Value - Grow Your Business The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value. Doesnt Anybody Work Here? Nametags Impact Employee Communication Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from." To Complain and Win! - My Personal Recipe Prime directive: Make sure your claim is reasonable! Otherwise, forget it. How To Boost Your Bottom Line With Two Little Words I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business. Responding to Complaints It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client .... 4 Myths about Customer Value The purpose of business is to create and retain a customer. Your Career Plan--Think Like A CEO You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find the right career match. You could stop hitting the snooze button every morning and get back into enjoying the game of life. Dont Forget your Existing Clients Quest for new clients shouldn't ignore those who pay the bills Writing The Book On Great Customer Service Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q. What Every Employee Should Know About Putting Positive Phrases Into Customer Service If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away? Customer Service, the Internets Primary Neglected Business Concern Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies. Make Sure You Get The Customer Perspective Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective? CRM = Customers (dont) Really Matter CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life. Have You Hugged a Customer Today? It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. How to Keep Customers Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London. And The Difference is... Attitude I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Galler," which shocked me further as I don't have a clue how he knew my name ? obviously there was some way of identifying my car, and therefore me, at a distance. "How was your trip; was everything OK with your car?" he inquired in a friendly, personal tone. "Everything was fine I replied" "Great ? I hope we'll see you back soon. There is some bottled water in the cooler over there for you" he said as he directed me towards the shuttle bus to the terminal. Passing the After-Sales Test Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (these were the days when East and West Europe rarely traded with each other). These fridges were very cheap ? and they worked! The retailer passed on much of this low cost to grateful customers who purchased them in great numbers. What the retailer didn't consider was that fridges ? unlike tins of beans ? occasionally need spare parts. They sometimes breakdown or are damaged. What the retailer forgot was AFTER SALES. It was entirely understandable the customers would make the assumption that the retailer would have this in hand. Trouble is, they didn't. The parts - and the engineers who knew who to fit them - were in Poland. So, to many customers, what seemed like a bargain turned out to be a problem. This retailer is now very successfully selling non-food goods alongside food products and I am sure they did the decent thing by refunding their disgruntled fridge customers of many years ago. Not all companies are so good with their customers. Some will sell products as a one-off transaction and will not be interested in what happens from the moment the product has been sold. "We don't do repairs and we don't sell spare parts. Contact the manufacturer." This is not a lot of good if you live in the U.S. and the manufacturer is in Shanghai, for example. Of course, some products and are not designed to be repaired or refurbished. The manufacturers simply expect them to be thrown away at the end of their life, even if that life is relatively short. An example is the microwave oven. Who fixes yours? Nobody, I suspect. They are usually repairable, but rarely is one ever repaired. No, they just end up in landfill alongside many other goods that are also thrown away rather than "made good". No wonder many countries around the world are introducing legislation to limit the extent to which such goods can be tossed away so casually. So, next time you are considering a purchase, especially the purchase of an expensive product or a mechanical product, consider the following tests: 1. Is it built to last? 2. Does it come with a guarantee? 3. Is there evidence of the product's durability? 4. Is it designed to be repaired? 5. Are spare parts available? Remember also, that repair is better for the environment than replacement. Of course, old products do need to be replaced eventually, but why replace prematurely just because you have purchased a product that failed the tests above? One group of products that pass these tests with flying colors is Insect-o-Cutor Fly Killers. Have a look at www.flykiller.net and you will see them there. Let's put them to the above tests: 1. Insectocutor Fly Killers are made of steel. Their solid construction is one of their best selling points. 2. They come with a 5-year guarantee 3. Go to any restaurant or commercial kitchen and you will see Insectocutor fly killers that have been there for 20 years ? and still going strong! 4. Insectocutor fly killers are constructed in a logical way making repairs straightforward. Insectocutor also provides support for repairs. 5. Insect-o-Cutor sells a range of spare parts for all of their fly killers ? even for models that are no longer in production. And their best UK distributor, Arkay Hygiene ? at www.eeeee.co.uk - is always happy to provide these spares as well as replacement u.v. lamps and glueboards After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning. Insect-o-cutor is a good example of a company that demonstrates its concern for it customers through the long-term support offered for its range of products. Just think on that one when you are next down the municipal dump with your broken down microwave! Is your Online Business Customer-Friendly? Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime staff, or lengthy voice mail procedures. Whats Love Got To Do With It? Customer Loyalty, we all want it. Don't we?
|
| home | site map |
| © 2005 |