Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

More Articles from Customer Service Information:
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How AI Is Powering Customer Service, Engagement, And The Customer Experience  Forbes

AI is making undeniable inroads into enhancing customer *service* and the overall customer experience. A visit with Paddy Srinivasan, SVP and GM, Customer ...


Brag Later. Fix Your Customer Service Now. (Bonus: 5 Steps To Get You Started.)  Forbes

Before you start proclaiming to the world that you offer superior customer *service*, take the time and effort to actually get it to where it needs to be. Includes five ...


Zappix Inc. Announces New Multinational B2B Client For On-Demand Customer Service  Yahoo Finance

Zappix Inc. will provide its On-Demand Customer *Service* products to help support customer experience and digitize workflows for a new client. BURLINGTON ...


Orange Co. Property Appraiser's office wins national customer service award  Florida Politics

The customer *service* department of Osceola County Property Appraiser Rick Singh's office has won national recognition through the National Business Awards.


When less is more in customer service  Customer Think

Most are familiar with this expression, but what about its origin? This required a bit of research–thank you, Wikipedia–which credits German-American architect ...


Prodigious Customer Service: Live Chat vs Chatbots  ReadWrite

Is AI successfully enhancing the customer *service* for businesses? Live chat vs chatbots with respect to elevated customer experience.


Automation for Business: Can a Chatbot Change Your Customer Service Game?  RADIO.COM

Chatbots have become popular with applications such as phone navigation and automated customer *service* chat windows on many business websites.


Be a Customer Service Hero  Franchising.com

Customer *service* expert John DiJulius writes regularly in Multi-Unit Franchisee magazine. He's an authority on what he calls, “world-class customer experience,” ...


Freshworks acquires customer success service Natero  TechCrunch

Customer engagement *service* Freshworks, which you may still remember under its old name of Freshdesk, today announced that it has acquired Natero, ...


Does Your Company Really Need a Chatbot?  Harvard Business Review

Chatbots — automated conversation systems — have become increasingly sophisticated. Should you design and deploy one that can interact with your ...


10 Tips For Improving And Measuring The Impact And ROI Of Your Customer Service Efforts  Forbes

Members of Young Entrepreneur Council offer insights on improving your customer *service* efforts and measuring their ROI.


New Bern implements pre-pay utilities service - News  New Bern Sun Journal

City of New Bern customers now have a new option for paying their utility bills. The City has signed on for Exceleron Sofware's pre-pay system, which allows ...


The Decline of Customer Service in America  Forbes

Customer *service* isn't what it used to be. Across the United States, there seems to be a steady decline in the customer *service* levels of nearly every type of ...


Processes have infantilised our customer service staff  Financial Times

Sadly, Paul Rhodes' pathetic experiences of dealing with frontline staff at financial institutions are far from unusual (Letters, May 15). In the main, so-called ...


Facing the Rigid Demand of Artificial Intelligence Customer Service, Chengdu Xiaoduo AI Technology Co., Ltd., Based in Chengdu Tianfu Software Park, Completes Series B Financing  PRNewswire

CHENGDU, China, May 21, 2019 /PRNewswire/ -- Chengdu Xiaoduo AI Technology Co., Ltd. (hereinafter referred to as Xiaoduo AI), an excellent AI enterprise ...


More detailed survey means VA can improve employee engagement, customer service all at once  Federal News Network

The Department of Veterans Affairs said its decision to consolidate the best of the Federal Employee Viewpoint Survey with its own assessment is paying off.


Google Fi's customer service is a complete disaster - and the proof is piling up  Android Police

Google Fi's customer *service* problems are numerous and well-documented. The carrier has been accused of billing customers for using Wi-Fi, blacklisting... by ...


Town introduces online customer service portal for Electric and Water utilities  Estes Park Trail-Gazette

The Town recently implemented a secure, convenient and user-friendly online customer *service* portal for the Electric and Water utilities. The Electric and Water ...


Tahoe Forest Hospital rolls out new customer service program  Sierra Sun

Paying your hospital bills could get easier with Tahoe Forest Hospital's new customer *service* program designed to better serve their patients.“We have put in ...


5 Time-Honored Tips on Providing Superior Customer Service  Black Enterprise

Providing superior customer *service* is a way to keep your customers happy, ensuring they return to your business in the future.


Keep These 3 Things in Mind When Introducing Chatbots to Customer Service  CMSWire

As customer *service* becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement.


Scammers impersonate Amazon customer support in new scheme as robocalls surge  GeekWire

Americans received 26.3 billion spam calls in 2018, roughly 80 times the entire population of the United States. Robocalls and spam have become so pervasive ...


Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp  TechCrunch

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and ...


Internal Customer Service, AI, And The Overall Customer Service Experience  Forbes

If you aim for your employees to provide a superior external customer *service* experience, you'll do well to ensure that employees' own internal customer *service* ...


Investigations Councilman wants answers after NAACP-Legal Defense Fund report on Cleveland water discrimination Ron Regan  News 5 Cleveland

A Cleveland city councilman is calling for hearings into a just released report by the NAACP-Legal Defense Fund that found the policies and practices employed ...


Chatbots Useful for Some Customer Service, but Can't Do Everything Yet  eMarketer

Marketers are looking to chatbots to help personalize the automated aspects of customer *service*, but many believe the technology still has some ways to go ...


Google launches CallJoy, a virtual customer service phone agent for small businesses  TechCrunch

Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small ...


PPA promises shorter waits, better customer service when paying parking tickets  Philly.com

Visitors to the Philadelphia Parking Authority's offices at Ninth and Filbert Streets face a deep dive into long lines, interminable waits, and a bureaucratic ...


At Stew Leonard's, combining customer service and entertainment  Supermarket News

'Stew's Tank' program offers food startups the opportunity for in-store presence.


Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings, Research Finds  Yahoo Finance

Pegasystems study shows huge disconnect between business decision makers and customers when it comes to customer *service* perceptions CAMBRIDGE, ...


Customer service, WSJ style  Power Line

I've been a regular reader of, and subscriber to, the Wall Street Journal since about 1974, as my dad was before me. I've learned a lot from the paper over the ...


Salesforce says a 'major issue' with its cloud service results in outage for some customers  CNBC

Salesforce co-founder Parker Harris said on Twitter that the company disabled access to its online *service* for some customers.


Audible now offers live customer service through Alexa devices  TechCrunch

Alexa devices just got a new use case: live customer *service* help. This morning, Amazon's e-book company Audible announced the first live customer *service* ...


Pegasystems Acquires In The Chat For Customer Service Automation  Seeking Alpha

Pegasystems has announced the acquisition of In The Chat for an undisclosed sum. In The Chat has created chat bot technologies enhanced by machine ...


10 Tips To Handle Business Phone Calls Professionally  CEOWORLD magazine

The majority of customer frustrations with call centers and customer support representatives come from their experiences on phone calls. This is because a lot of ...


Improve Customer Service to Improve Call Center Performance  Customer Think

In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from people, and customer ...


Cable TV customer satisfaction falls even further behind streaming video  Ars Technica

Netflix and other online video services have expanded their customer-satisfaction lead over cable and satellite TV, the American Customer Satisfaction Index ...


DMV wants tens of millions in new dollars to improve customer service  KCRA Sacramento

After a scathing audit found California's DMV failed to reduce wait times at its offices, despite getting millions of dollars to fix the problem, the agency is now ...


Customer Service Software Market Growth 2019 by Companies Oracle, Netsuite, SAP, Microsoft  The Edge

A new market study, titled “Discover Global Customer *Service* Software Market Upcoming Trends, Growth Drivers and Challenges” has been featured on ...


Regional furniture retailer visualizes improved customer service with AR  Chain Store Age

You don't have to be a retail giant to reap the benefits of augmented reality (AR)-enhanced room planning. Jerome's Furniture, a San Diego-based furniture and ...


Will automated customer service replace people? | Life | voicenews.com  New Baltimore Voice Newspapers

Man vs. machine: That's the debate going on in almost every industry, particularly in regard to customer *service*.


Sudden Service pairs customer appreciation with Soldier support  Clarksville Now

CLARKSVILLE, Tenn. (CLARKSVILLENOW) – Summer promotions are in full swing at Sudden *Service* convenience stores. The locally-owned chain has ...


11 Ways To Transform Your Customer Service Into A Five-Star Experience  Forbes

With customers as the lifeblood of any business, how can business owners ensure they're providing a five-star customer *service* experience? The experts at ...


ACT to reduce Iowa City workforce by 155 through outsourcing customer service  KCRG

The company best known for its ACT test college entrance exams will be reducing its employee base by transitioning its customer *service* work to an outside ...


Educational seminar on customer service solutions  Berkshire Eagle

WILLIAMSTOWN — The Williamstown Chamber of Commerce on May 29 will host two sessions of an educational seminar on customer *service* solutions at the ...


Woods honored for providing outstanding customer service | Local Business  The Southern

As a business leader and involved citizen in the Marion area, Allstate exclusive agency owner Andy Woods has been designated an Allstate Premier Agency for ...


Outsource Recognised for Outstanding Customer Service  www.contact-centres.com

Echo Managed Services and South Staffs Water have been awarded a accreditation highlighting both outstanding achievement in customer *service* excellence.


Using Machine Learning To Improve Customer Service  Forbes

There are several ways you can leverage ML to improve the customer *service* experience.


Police: Fayette woman scammed by fake Amazon customer service number  TribLIVE - Tribune-Review

A Fayette County woman who thought she was calling Amazon customer *service* ended up getting scammed by the person on the other end of the phone, ...


A Customer Service Guide For Small Businesses, In Honor Of Small Business Week  Forbes

Customer *service* excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small ...


Frontdoor Executive to Present at 23rd Annual CONNECTIONS: The Premier Connected Home Conference  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


15 Hotels with the Best Customer Service  Reader's Digest

Plush beds and killer views will only go so far if the *service* isn't there to match it. Here, the hotel brands you can rely on to go above and beyond.


Customer Service Leads to Sales Victory for Scotland's Premier IT Service Provider m3 Networks  PR.com

For Scotland's premier IT *service* provider m3 Networks, their mission is simple: to provide the best customer *service* in the country.


After selling a funeral home business, duo breathes life into customer service  Business Observer

Who says great customer *service* is dead? Nikki and John McQueen believe they have the clues to help others.


UNCW Staff Receive Recognition for Exceptional Service, Outstanding Contributions  UNCW News

Thursday, May 16, 2019. Biology lab coordinator Andy Miller is the recipient of the 2019 UNCW Staff Award for Excellence. Miller was honored at the May 15 ...


Becker: 3 simple (and free!) rules for great customer service  Kansas City Business Journal

Hal Becker writes that all of us experience poor customer *service*, even though the parameters for providing it really are pretty simple.


Chorus.ai Wins 2019 Excellence in Customer Service Award  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


How connected are you to your brand’s customer service?  Marketing Land

My last post here generated some great conversations with readers, especially among people who wanted to go deeper into the concept of marketing-as-*service* ...


New Research: Customer Service Trends and Best Practices  Business 2 Community

Customer *service* is undoubtedly a key player in any company's customer experience (CX) program. It's the necessary companion to a great product or ...


Customer Service Still Top Concern in WERC 2019 Annual Report  Material Handling & Logistics

Sometimes things don't change. For the past three years the Warehousing Education and Research Council (WERC), has found that respondents of their annual ...


Payments Remain Key To Customer Service For Bank Of The West  pymnts.com

Bank of the West's head of digital channels, Hisham Salama, discusses how the bank uses data and payments to craft a simple digital banking experience.


Here's how Mint Mobile's customer service system works  iMore

Mint Mobile users have various ways to communicate with customer *service*. The mobile virtual network operator (MYVO) also offers a growing FAQ, customer ...


Combine Chatbots and RPA Bots for Better Customer Service  CMSWire

Although enterprise interest in bots seems to be at an all-time high, Gartner reports that 68% of customer *service* leaders believe bots and virtual assistants will ...


40 Stats On Digital Transformation And Customer Experience  Forbes

Digital transformation is the future of customer experience, and companies that don't embrace changing technology could get left behind. These statistics show ...


9mobile introduces WhatsApp customer service platform  Telecompaper

Nigerian operator 9mobile said it has introduced a personalised WhatsApp Customer Care channel on 09092000192. Adebisi Idowu, vice president of ...


Persimmon: Customer-service initiative hits sales  MarketWatch

Persimmon PLC (PSN.LN) said Wednesday that its weekly private sales rate in the year to date fell by 5% as a result of actions taken to improve *service* to...


Customer Service’s Future: Humans And Machines In Cahoots  pymnts.com

Yapstone explains how it uses AI automation technology not to replace human interaction, but to enhance workers' customer *service* abilities with machine aid.


Jim Riehl's Friendly wins award for customer service for fourth year  Thecountypress

LAPEER — For the fourth consecutive year, Jim Riehl's Friendly Chrysler Dodge Jeep Ram dealership has won the Customer First Award for Excellence ...


The Vital Role of Customer Service in the Sharing Economy  CRM Buyer

By 2022, the sharing economy is expected to double, reaching $40 Billion. Pioneers such as Airbnb and Uber are now global titans, taking in billions of dollars ...


Improve the Level of Customer Service Your Business Provides  Droidmen

In discussing the secret of success, business owners will tell you all different things, and give you their input on what they think it involves.


Sub-Prime Customer Service  NBC 7 San Diego

Adele Chandler is an Amazon Prime member. She uses the subscription to shop as well as watch movies and television shows online. “It's so convenient to ...


Attention Retailers: Secrets of Good Customer Service Revealed  Small Business Trends

Providing great retail customer *service* has always been important to those who take pride in their work—but today, it can be a matter of business survival.


Why restaurant customer service has been getting worse around Indianapolis  Indianapolis Star

Low unemployment rates and a growing number of new restaurants have operators fighting for workers. And Indianapolis diners are seeing the fallout.


PayPal CFO talks about AI in customer service  Business Insider

John Rainey, PayPal's chief financial officer, wants to improve the payments company's ability to automate customer inquiries.


DeKalb city stepping in to train businesses in customer service  Atlanta Journal Constitution

Patrons will know when they walk up to your establishment, they should expect the best customer *service*."


Authorities kill mountain lion found at NorthWestern Energy in Helena  Helena Independent Record

Authorities killed and removed a mountain lion that was found outside a NorthWestern Energy building near downtown Helena Wednesday morning.


McDonald's orders up customer service analytics, shakes up fast food  TechTarget

The recent purchase of Dynamic Yield by McDonald's will help the fast-food giant tap into and utilize customer *service* analytics. Expert Scott Robinson explores ...


NJ TRANSIT’s New Customer Service Chief Promises Change Amid Riders’ Growing Frustration  CBS New York

NEWARK, N.J. (CBSNewYork) – A new NJ TRANSIT czar has been appointed to improve the rider experience. CBS2's Meg Baker met with the new chief and ...


Customer Service Transformation: The Role of AI & Intelligent Process Automation (IPA)  Customer Think

When we think about the most impactful technologies in the last decade, one can argue that mobile and cloud have made the most impact on customer *service* ...


DeKalb trash pickup to run one day late for Memorial Day  Reporter Newspapers

Posted by Dyana Bagby | May 22, 2019. DeKalb trash pickup to run one day late for Memorial Day. DeKalb County residents will have their trash, recyclables ...


'Service with a smile'? Faking emotions at work makes you drink more, study suggests  USA TODAY

Employees who fake positive emotions such as smiling to customers are more likely to drink heavily after work, said a recent study.


Dressbarn closing: Dressbarn to close all 650 stores after losing customers  CBS News

Although the U.S. has enjoyed solid economic growth this year, the retail industry continues to struggle. More retailers have closed so far this year than in 2018, ...


Job: Customer Service Rep – Stages Cycling  BikePortland.org

Customer *Service* Rep. Company / Organization. Stages Cycling. Job Description. Stages Cycling LLC, with offices in Portland and Boulder, CO, launched the ...


About 200 Stein Mart stores to get Amazon lockers  Tampa Bay Times

Stein Mart announced this week it will house Amazon lockers inside select stores in early June — but four Tampa Bay locations already have functioning lockers ...


How the Apple Store Lost Its Luster  Houston Chronicle

In interviews, current and former employees say brand building became more important than serving shoppers.


Ford looks to Houston to drive customer service  Houston Chronicle

The Houston call center is a key part of the Dearborn, Mich., automaker's effort to improve its customer experience to build brand loyalty at a time of fierce ...


Vivint Smart Home Wins 2019 Excellence in Customer Service Award  Yahoo Finance

PROVO, Utah--(BUSINESS WIRE)--. The Business Intelligence Group honors Vivint for leading the way in customer *service*. Vivint Smart Home, a leading smart ...


Residents file class-action lawsuit against Mt. Pleasant Waterworks  Live 5 News WCSC

CHARLESTON, S.C. (WCSC) - A recently filed class-action lawsuit claims Mt. Pleasant Waterworks overcharged people on their bills and monopolized the ...


Mouser Electronics Adds Local Customer Service in Brazil to Meet Design Needs of Area Customers  Associated Press

Press release *content* from Business Wire. The AP news staff was not involved in its creation.


Windstream Enterprise's Customer Portal Earns Prestigious IT Service Award  Business Wire

Do right by your customers by empowering them with the network tools, *service* and support they need to succeed, and good things are bound to happen. T.


How Pay TV Operators Can Improve Their Customer Service  Forbes

it's imperative that pay TV companies—cable, satellite and over-the-air *service* providers—pay closer attention to what their customers are experiencing.


Practices to Ensure a Great Customer Service at Your Business  Atlanta Small Business Network

Every customer is different, making customer *service* a tricky thing. There's no one-size fits all solution to every problem brought to your door or phone.


To Fix Customer Service, Solve 3 Challenges to Improve the Agent Experience  Customer Think

This is evident in our everyday experience. Whether we are waiting in a telephone queue, or do not get a meaningful answer to an inquiry or are even brushed ...


Why The M In CMO Should Be An X  Forbes

In the past five or six years, there has been a tremendous focus on customer experience (CX). CX used to refer to customer *service* only – nothing more. Today ...


Qumu Wins 2019 Gold Stevie® Award for Customer Service Department of the Year  Yahoo Finance

Qumu, the leading provider of best-in-class video technology for the enterprise, has been named the 2019 Gold Stevie® Award winner as Customer *Service* ...


Why Customer Service May Be The Greatest Differentiator For Your Self-Storage Business  Forbes

As an old retail adage goes, "Customers remember the *service* a lot longer than they remember the price." Yes, that's a catchy quote. But it also plays out when ...


Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Center  Yahoo Finance

MADRID, May 15, 2019 /PRNewswire/ --Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact ...


CASEY: Of coffee, complaints and old-fashioned customer service  Roanoke Times

How many CEOs answer complaints from far-flung customers minutes after their emails arrive? Not many, I would reckon. But there's at least one. Meet Miami ...


Job: Customer Care Specialist – Showers Pass  BikePortland.org

Customer Care Specialist. Company / Organization. Showers Pass. Job Description. CUSTOMER *SERVICE* JOB DESCRIPTION: • Be the enthusiastic ...


Lenovo taps IBM's cognitive and blockchain tools to improve customer service  ZDNet

Lenovo is using IBM technology to improve customer *service* within its Data Center Group.





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