Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Forbes

Turn Those Upset Customers Around: Best Practices For Customer Service Recovery
Forbes
Every business needs a framework for customer service recovery–a sequence of best practices–for those times when the situation hits the fan and the customer hits the roof. Before I get to my recommended customer service recovery framework, let's talk ...



ZDNet

ServiceNow intros ML platform Agent Intelligence, aims for customer service automation
ZDNet
Dubbed Agent Intelligence for Customer Service Management, the platform is designed to accelerate case assignment, shorten response times, and reduce manual work for a variety of customer support functions. In a pilot program, ServiceNow said ...



ZDNet

Cognitive chatbots in customer service: Beyond the hype and behind the scenes
ZDNet
AI-based chatbots are all the rage today, with market growth estimates in the range of 24 percent to 37 percent. As a result, the market is ripe with outlandish claims that chatbots will "revolutionize" enterprise software and similar hype.



Forbes

Your Customer Service Isn't As Good As You Think It Is
Forbes
Company leaders think their customer service is better than it is. According to a NICE inContact study, consumers rated customer service 17% lower on average than businesses rated their own success in meeting customer needs. “Less than half of ...



Kinston Free Press

Letter: Good customer service
Kinston Free Press
I couldn't agree more with Carole Moore and the last two out of three Sunday articles about the customer service she received from a certain company. Such a shame. But it did make me want to write about a company that really does care about their ...



Benzinga

This Millennial Trader Pinpoints Customer Service As A Key Sign Of Company Longevity
Benzinga
In fact, the CEO of Real Life Trading considers that confident approach “more financially responsible” for younger traders like him. The 20-something Newsome has years of investing ahead, and as he lays his bets, he looks for firms with similar ...



Forbes

Business Leader Martha Humler Debuts New Book of 'Customer Service Satire With A Point'
Forbes
She's now published a book called Why?, containing tips and tricks that managers can use to lead their businesses to customer service excellence. Uniquely, the pages of Why? are filled with a series cringe-inducing anecdotes of substandard customer ...



Toronto Star

Enercare's customer service doesn't go according to plan: Roseman
Toronto Star
They couldn't have been more helpful, turning on a dime from worst to best customer service.” Dency Pararajasingam, customer relations manager in the office of the president, promised to credit back any rental charges incurred after McAra first ...



Healio

For physicians, 'the customer service experience starts at Google'
Healio
ORLANDO — In this exclusive video from the World Congress of Gastroenterology at ACG 2017, Kenneth Brown, MD, of Digestive Health Associates of Texas in Plano, TX, discusses the importance of online reputation management for physicians.

and more »


Mashable

Sad Melania Trump finds solace in customer service calls on 'SNL'
Mashable
Saturday Night Live sure does. In the weekly sketch comedy series' latest First Lady bit, guest host Kumail Nanjiani swoops in as a patient, empathetic call ...
'SNL': Melania Trump Tells a Customer Service Operator About Her DreamsTheWrap

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