Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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TNW

Elon Musk taps his inner customer service rep on Twitter
TNW
Elon Musk spent part of his weekend replying to individual Tesla customers' requests on Twitter. The electric car company CEO responded to several customers requesting updates to the automatic seating, headrest, and steering wheel settings for Tesla ...
Tesla Is Taking a Risky New Approach to Customer ServiceInc.com
Despite Recent Efforts, Tesla Inc (TSLA) Customer Service Still LagsStockNews.com (blog)

all 129 news articles »


Customer Think

5 Tips for Delivering Excellent Customer Service Over the Phone
Customer Think
We've all had to make that dreaded phone call to the customer service department of a company at one point or another. Whether it's about trying to fix overages on your cell phone bill, calling a credit card company or something else, you won't find ...

and more »


Business 2 Community

6 Ways To Elevate Your Customer Service Game
Business 2 Community
While traditional customer service tools like call centers are still key to customer satisfaction, today's retailers also need front-end programs and strategies, such as buying guides, chatbots, customization and personalization, and social channels to ...



Inc.com

9 Customer Service Tips from Today's Top Leaders | Inc.com
Inc.com
Today's top leaders understand the importance of providing a good customer service experience. Learn how these leaders use customer service to grow their ...
4 Tips for Improving Your Customer Service Skills | College NewsUloop News

all 2 news articles »


Forbes

How To Humanize Customer Service For B2B Organizations
Forbes
It doesn't matter what industry you are in, whether it is B2C (Business to Consumer) or B2B (Business to Business), the customer service you provide is one of your most competitive differentiators. That's old news to most, but it still surprises me how ...



Consumerist

Verizon Suspends Customer's Service On Her 84th Birthday
Consumerist
It might be hard to remember, but before Facebook existed, people would call each other on the phone to wish them a happy birthday. A woman who lives near Boston and was turning 84 waited for friends and family to call her, but the calls never came.



Forbes

Exceptional Customer Service Is Key To E-Commerce Growth
Forbes
Even though the internet has become the chosen place for people to shop, there is a lack of personal interaction between consumers and companies. Consumer frustration grows when they run into issues and can't easily find a representative to talk to.



The Week Magazine

Welfare's customer service problem
The Week Magazine
Usually when America's welfare programs are debated, we think in terms of spending. And that debate matters. Compared to most advanced Western nations, spending on the U.S. welfare state is quite stingy. But it's not the only debate we should be having.



The Daily Dot

The fastest way to talk to a real person on Sprint customer service
The Daily Dot
Dial the number above and enter your 10-digit phone number. After entering your phone number, press “4” to report the phone lost or stolen and you will be directed to more options. Press “2” for tech support, then press “2” again to get support on a ...



Lehigh Valley Business

EXTRAORDINARY CUSTOMER SERVICE, LOYAL EMPLOYEES, NEVER STOP LEARNING
Lehigh Valley Business
Her approach to leadership includes delivering “extraordinary customer service, serve my crew, never stop learning and not being afraid to navigate the ship to uncharted territory,” she said. Greg L. Butz, president and CEO of Alvin H. Butz Inc. in ...


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