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InvestorPlace Customer Service Investorplace.com
The InvestorPlace Customer *Service* Department is open Monday through Friday, 9 a.m. to 5 p.m. ET.
New in El Al Airlines: Customer Service Also on WhatsApp PRNewswire
TEL AVIV, Israel, December 11, 2018 /PRNewswire/ -- El Al (TASE: ELAL) announced the introduction of WhatsApp to its customer *service* system. The company ...
TechSee nabs $16M for its customer support solution built on computer vision and AR TechCrunch
Chatbots and other AI-based tools have firmly found footing in the world of customer *service*, used either to augment or completely replace the role of a human ...
The Effects of Underpaid Customer Service Employees Customer Think
Too many companies assume that they can afford not to pay their customer *service* employees a fair wage. After all, these hourly workers tend to have a high ...
Samsung Gear S3 Smartwatches Helping HSBC With Customer Service eWeek
In a pilot program, bank employees in a multistory New York City branch are using Samsung Gear S3 smartwatches to coordinate *service*.
80 Percent of Federal Employees Say Their Agency Does Not Have a Single Customer Service Leader - PRNewswire
80 Percent of Federal Employees Say Their Agency Does Not Have a Single Customer Service Leader PRNewswire
ARLINGTON, Va., Dec. 11, 2018 /PRNewswire/ -- In overwhelming numbers, federal employees (80 percent) say that no one leader is in charge of customer ...
Getting Chatty: Aeromexico's Chatbot Is a Customer Service Hit APEX Media
The latest from the Airline Passenger Experience Association, sharing aviation and passenger experience news from around the world.
Airlines Deserve A Lot Of Customer Service Criticism But Hyping Their Little Screw Ups Helps No One - Forbes
Airlines Deserve A Lot Of Customer Service Criticism But Hyping Their Little Screw Ups Helps No One Forbes
There's much for which airlines these days can be fairly, even harshly criticized: cramped seats, reduced or eliminated *service* items, frequently impersonal and ...
ProfNet Experts Available on Customer Service Best Practices, Cryptocurrency PRNewswire
NEW YORK, Dec. 10, 2018 /PRNewswire/ -- Below are experts from the ProfNet network who are available to discuss timely issues in your coverage area.
Survey: Retail store associates like tablets for enhancing customer service - Retail Customer Experience
Survey: Retail store associates like tablets for enhancing customer service Retail Customer Experience
A good majority of retail store associates, 66 percent, believe they can provide customers better *service* and improve the customer experience if they have tablet ...
Customer service, quality contribute to business longevity, owners say UI The Daily Iowan
While walking around Iowa City, it is hard not to notice its landmarks ‚ÄĒ the Englert, Herteen & Stocker Jewelers, and the ever-present (and open) Mesa and ...
How to Handle Live Chat Customer Service During the Holiday Rush Business 2 Community
Ah, the holidays. It's the time for sugar canes, delicious eggnog, and jolly parties with loved ones, right? Well, not exactly. For us customer *service* folks it's the ...
Chambersburg reopens drop-off window & customer service desk Chambersburg Public Opinion
Cusomers can drop off payments at the window. The old window closed more than 3 months ago.
Stores pushing back against online retail age News 5 Cleveland
While Jerry Masisak walks through Great Northern Mall in North Olmsted, he reflects back on the Golden Rule of retail he learned while working in and owning a ...
Lands' End Ranks First In Newsweek's List Of America's Best Customer Service For Online Retailers, Clothing - PRNewswire
Lands' End Ranks First In Newsweek's List Of America's Best Customer Service For Online Retailers, Clothing PRNewswire
DODGEVILLE, Wis., Dec. 10, 2018 /PRNewswire/ -- Lands' End (NASDAQ: LE), a leading uni-channel retailer known for high quality apparel for the whole family ...
Customer service Hwb opens its doors in Ammanford South Wales Guardian
A new Carmarthenshire County Council customer *service* hub has opened its doors in Ammanford town centre.
3 Key Tips to Improve Customer Service Contracting Business
Technicians, contractors, and business owners face similar issues when it comes to customer *service* in today's increasingly competitive market. How do you ...
Mount Carmel's parent company wants to create 450-job customer service center in Columbus - Columbus Business First
Mount Carmel's parent company wants to create 450-job customer service center in Columbus Columbus Business First
Mount Carmel Health System's parent company wants to create a new patient services center in Columbus. Trinity Health's center would have 450 full-time ...
A customer service nightmare with Google Fi TalkAndroid
I would like to share an experience with Google Fi. I am concerned because in developing what is clearly the best wireless network *service* available, Google ...
Customer service AI tools can improve contact center TechTarget
By using customer *service* AI tools in the contact center, organizations can realize the benefits of AI by adding machine learning capabilities and helping ...
Stanley, Melanie and Courtney: How Vistra customizes customer service Houston Chronicle
Vistra Energy may call you by your name, but to the Irving-based retail electric provider, you're Stanley, Melanie or Courtney. Vistra, the parent company of TXU ...
Six customer-led field service learnings I picked up Diginomica
As a former industry analyst, I have the opportunity to listen in to some speakers presenting innovative ideas and interesting *content*. Last month, for example, ...
The Public Sector Can Teach Us a Lot About Digitizing Customer Service MIT Sloan
Australian social *service* agencies are taking the lead in using bots to improve services.
What Entrepreneurs Can Learn From A Bad Customer Service Experience Forbes
Every one of us has been on the receiving end of bad customer *service*. We have each had experiences that led us to get angry, upset or a combination of the ...
On social media, airlines have discovered the block Philly.com
"Customer tirades on social media can become so abusive they reach a point at which you need to block," said customer-*service* expert Chip Bell.
Customer Service Representatives - Austin Daily Herald Austin Herald
Are you looking for a great career opportunity? Do you enjoy providing great customer *service*? Cooperative Response Center is the career for you! CRC in ...
Customer Service Messaging: From Mess to Mastery Customer Think
The stats are staggering‚ÄĒ1.3 billion users on Facebook Messenger, which continues to add 100M users every 5-6 months. According to CTIA, 1.5 trillion text ...
BlueCross BlueShield of South Carolina Extending Customer Service Hours Ahead of ACA Deadline - charlestonchronicle.net
BlueCross BlueShield of South Carolina Extending Customer Service Hours Ahead of ACA Deadline charlestonchronicle.net
BlueCross BlueShield of South Carolina customer *service* representatives are working longer hours fielding calls during the final week of the Affordable Care Act ...
How to make customer service actually respond to you Popular Science
You probably know the basic steps to getting good customer *service*: Be polite, keep your requests reasonable, and ask for a manager if things don't go your ...
Want Faster Airline Customer Service? Try Tweeting The New York Times
Tired of endless phone trees and long hold times? You may find that using social media platforms like Twitter and Facebook is a better way to get attention from ...
Zappos Touts Its Customer Service in Bright, Poppy Brand Campaign From Plan A Adweek
Zappos loves to tell stories about its customer *service*. The company is once again using its marketing to do just that with a colorful new brand campaign touting ...
Disconnected Customer Journeys Create Problems for Customer Service Business 2 Community
Photo by Ahmed Muntasir from Pexels.com. This past year, I had a lot of business travel. While travel is not a new thing, I'm still a fairly lightweight business ...
Forethought Raises $9M Series A To Let AI Augment Customer Service Crunchbase News
Back in September, a crew of startups hopped on stage at TC Disrupt to convince investors that they are the next big disruptive technology. The team behind ...
O2's customer service staff hailed for their good humour during outage expressandstar.com
If you thought you had a tough day at work on Thursday, spare a thought for the poor souls responsible for running the O2 Twitter account. The telecoms ...
Job: Customer Service Associate - Pt to Ft Woodlands Online
View Customer *Service* Associate - Pt to Ft job by Fully Promoted of Magnolia in The Woodlands Tx on Woodlands Online Jobs Market.
How Customer Service Will Evolve and Transform in 2019 Customer Think
With customers interacting with brands across multiple channels and in more sophisticated ways, the role of customer *service* is becoming increasingly important ...
Why Santa Looks to Live Chat and Chatbots for Better Customer Service Customer Think
With Black Friday having just recently passed by ‚Äď a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to ...
Five key customer service trends for 2019 (Includes interview) Digital Journal
Customer services have been subject to several digital disruptions and there are more to come. Adopting these are necessary to deliver customer value and in ...
Customer Service, Partnership Support A Healthier Start in Life USDA.gov
Getting out into our nation's communities and witnessing the impact federal nutrition programs have on lives leaves a lasting impression. On a recent trip to ...
AI in call centres: Customer service chatbots are attracting online shoppers and saving retailers money - Compelo
AI in call centres: Customer service chatbots are attracting online shoppers and saving retailers money Compelo
AI in call centres can bring savings to online retailers with chatbots, while providing a better and more efficient *service* for customers.
Do You Value Your Art Over Customer Service? Fstoppers
If you've run a photography business for any amount of time, I can almost guarantee that you've come across clients who make requests you don't want to fill.
It's Time For Businesses To Change The Way They Think About Customer Service Forbes
What is the definition of customer *service* excellence? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from ...
Friday Five: Roads, dirt, college basketball and poor customer service Independent Tribune
There's a whole lot of grading going on. #1. Save Poplar Tent. Wouldn't Poplar Tent have been a good name for the new high school? Instead we're stuck with ...
Retail is reinventing itself: Education, customer service among... Alexandria Echo Press
West Central Initiative, an organization that works to strengthen the economy in nine west-central Minnesota counties, has turned its attention recently to the ...
Tesco Creates 200 New Customer Service Jobs In Dundee Employment4students
A multi-million pound refurbishment of Tesco's UK Customer Engagement Centre (CEC) has created 200 new jobs in Dundee.
That customer service agent you‚Äôre chatting with might be watching you type in real time BGR
Big Brother is watching you, and so it seems are many customer *service* agents you chat with online. Apparently, they can see what you type in real time ...
5 components of emotional intelligence in a human-AI customer service TechRadar
Emotional intelligence is an essential skill in the customer *service* functions with the productivity and efficiency of the role is directly tied to the quality of ...
Prepare for happy resolution, not war, in customer service Arvada Press
'Tis the season. And with the season, many of us will have a chance to engage with customer *service*, or maybe better stated as having customer care ...
consistent customer service brings HVAC success Contracting Business
Tom Casey, CEO of Milford, Conn.-based Climate Partners, never considered another field other than HVAC contracting. He represents the third generation of ...
Can You Upgrade Your Brand's Customer Service? Franchising.com
Can your brand's front-line customer *service* go from bad to great?
How bots can help customer service agents be more 'human' DigitalCommerce360
Chatbots can handle some customer inquiries on their own and provide agents with information that helps them handle others, easing customer frustration at ...
17 Ways to Tell if Customer Service is Your Purpose in Life Customer Think
Our ‚Äúpurpose‚ÄĚ is the thing, item, or person we keep coming back to even after we've lost our way. Through good times and bad, we find ourselves surrounded by ...
Aspect Software's 2018 Consumer Experience Index Reveals ‚ÄúNew Rules‚ÄĚ for Customer Service Worth Paying For: Happy Agents, Channel Choice, Hybrid AI-Agent Experiences - Arizona Daily Star
Aspect Software's 2018 Consumer Experience Index Reveals ‚ÄúNew Rules‚ÄĚ for Customer Service Worth Paying For: Happy Agents, Channel Choice, Hybrid AI-Agent Experiences Arizona Daily Star
Willing to pay for a delightful experience: Two-Thirds ofconsumers are willing to pay for great customer *service*, 31% willingto pay as much as 10% more for ...
How Better Customer Service Leads to Better Sales MarTech Advisor
Customer *service* reps can do a lot for a brand's image in a customer's mind. Good customer *service* leads to happy customers, which means better customer ...
Some American Airlines Flight Attendants Aren't Offering a Customer Service Basic (and Maybe They're Right) - Inc.
Some American Airlines Flight Attendants Aren't Offering a Customer Service Basic (and Maybe They're Right) Inc.
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. You might not feel all that happy when you're on a plane.
Montego Bay Airport to provide customer service training CAPA - Centre for Aviation
Montego Bay Sangster International Airport CEO Dr Rafael Echevarne stated that customer *service* is a important factor for passengers arriving at the airport, ...
China's first web-only bank hopes A.I. and robots can improve customer service CNBC
Tencent's WeBank hopes artificial intelligence can improve customer *service* through the use of virtual robots powered by technologies such as facial ...
USU research explores why employees retaliate against hostile customers ABC 4
LOGAN, Utah (ABC4 News) New research may make you think twice about how you treat someone who works in customer *service*.
Customer Service Inspiration from my Bookshelf Customer Think
This article was originally posted on the ICMI Blog during National Customer *Service* Week on October 2, 2018. Click here to read the original post. Can we all ...
KFC customer‚Äôs horror after finding ‚ÄėBRAINS‚Äô in her chicken meal Mirror Online
Sarah Palmer, 26, ordered a Giant Feast from a KFC in Sydney - but ended up getting more than what she bargained for.
Traveller letters: Hertz customer service slammed Traveller
Three weeks ago I inadvertently left a tablet computer in a rental car returned to Hertz at Melbourne airport. I have left many messages on the mobile number ...
CEO Says Customer Service is Vital at Airports Government of Jamaica, Jamaica Information Service
Chief Executive Officer (CEO) of MBJ Airports Limited, Dr. Rafael Echevarne, says it is very important that visitors are given a great first impression on arrival at ...
How AI is Changing the Customer Service Industry Business 2 Community
It's no surprise that AI (Artificial Intelligence) is really starting to make an impact in the customer *service* industry. How companies interact with customers is being ...
Terrible tales from the holiday customer service desk The Week Magazine
Even before her holiday gift show ended at 5 p.m., the phone lines for the luxury goods magazine where I worked were jammed with people clamoring to order ...
Hinduja Global Solutions hiring 350 for Southpoint customer service center - Jacksonville Daily Record
Hinduja Global Solutions hiring 350 for Southpoint customer service center Jacksonville Daily Record
Hinduja Global Solutions is hiring for its 350-job Southpoint customer *service* center as it builds-out the office space. HGS USA has posted jobs for seven job ...
Online customer service agents are watching what you type Boing Boing
When something goes wrong with a product you own or a *service* you pay for, it's reasonable to expect quick, effective customer *service* from the company ...
Retailers test Facebook-style profiles to improve customer service DigitalCommerce360
Some are testing new ‚ÄúCustomer 360‚ÄĚ software from Salesforce and upstart rival Freshworks that lets them build a Facebook-style profile of each shopper, the ...
A Look at the Future of Chatbots in Customer Service ReadWrite
Businesses are increasingly turning to chatbots to automate their customer *service* operations - can bots fully replace humans in the immediate future?
Gateway to Great Customer Service Gulf Coast News Today
FOLEY ‚Äď During the ‚ÄúReport Card‚ÄĚ Luncheon held by the South Baldwin Chamber of Commerce on Wednesday, Nov. 8., Vice President of Investor Relations ...
For A Customer Service Culture To Thrive, An Entrepreneurial Mindset Is Essential Forbes
A leader who habitually clamps down on employees' creative customer *service* solutions can suck the soul out of a customer *service* culture. Much better is to ...
Encourage Excellent Customer Service Business News Daily
Customer *service* is a critical part of any business. According to Forbes, consumers trust and spend more money on brands because of better customer *service*.
Engaged Employees Deliver Better Customer Service - Promising Practices - Management GovExec.com
Leaders know that achieving their organization's mission depends on whether employees are engaged and energized to come to work every day. That's why I ...
Customer Service Chat Services See Everything You Type, Whether You Send it or Not Lifehacker
In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you ...
Alibaba‚Äôs AI Customer Service Is Way Ahead Of Google Duplex Fossbytes
It appears that Alibaba's AI customer *service* agent for its logistics company Cainiao can do much more than Google. At an annual AI research gathering, the ...
KeyBank hiring for customer service specialists Buffalo News
KeyBank will hire customer *service* specialists at two hiring events this month. The bank will conduct a hiring event between 3 and 6 p.m. Tuesday at its cont‚Ä¶
Hire customer service agents that possess emotional intelligence Business Daily
When research works perfectly it acts like a crystal ball that lays your future out in front of you, giving insight into what pitfalls to avoid and the.
Be Warned: Customer Service Agents Can See What You're Typing in Real Time Gizmodo
Next time you're chatting with a customer *service* agent online, be warned that the person on the other side of your conversation might see what you're typing in ...
Crazy Ideas About Customer Service You Would Like To Try Again Business 2 Community
Customer *service* is one of the most important aspects of a business that should not be overlooked and in the world today, quality customer *service* could help ...
Updated: A Tesla Owner Complains To Customer Service, Gets More Than He Bargained For Forbes
Tesla takes customer *service* to the next level, accidentally granting a new Model 3 owner admin access to its official forum.
7 Tips For Choosing The Right Social Media Customer Service Technology Forbes
So you know you want to *service* your customers on social media, and maybe you've even launched a program, but you need to know how to scale. It's time to ...
43North winner hiring customer service gurus WKBW-TV
One of the 43North winners is relocating to Buffalo and need to expand their team.
Three places technology is slowing down customer service interactions Customer Think
‚ÄúI'm still here ‚Ä¶ apologies for the delay ‚Ä¶ my systems are really slow today.‚ÄĚ When you contact customer *service* yourself, how often do you hear those words?
Over 70 Percent of Millennials on Twitter Have Commented on Companies‚Äô Customer Service Adweek
Twitter partnered with enterprise social technology company Sprinklr to analyze millennials' habits and customer-care preferences. Sprinklr revealed the results ...
County honors employees for customer service Grand Haven Tribune
Marshall Boyd from the Ottawa County Innovation & Technology Department and Amber Reagan from the Ottawa County Clerk/Register of Deeds Office have ...
Starbucks Management Talks Customer Service, Digital Marketing, and More The Motley Fool
Double-digit revenue growth and strong comparable store sales growth are nice. But what's on management's mind?
FT & PT Customer Service Representatives - Austin Daily Herald Austin Herald
Are you looking for a great career opportunity? Do you enjoy providing great customer *service*? Cooperative Response Center is the career for you! CRC in ...
Nashville mall employee caught on camera spitting in customer's face WSMV Nashville
A Goodlettsville man was banned from Opry Mills Mall for one year after he says he got into an argument with a kiosk employee over racist remarks. The kiosk ...
WAPA's St. Thomas Customer Service Offices to Close Early Friday St. John Source
The Virgin Islands Water and Power Authority's (WAPA) St. Thomas Customer *Service* Office in the Port of Sale Mall will close at 3:30 p.m. on Friday, Dec. 7.
Retailers Rely on Chatbots to Improve Customer Service Supply and Demand Chain Executive
Brands are becoming increasingly aware of how much power the consumer has over them. So, retailers are spending hundreds of millions of dollars to improve ...
Pitaya Plus - Customer Service / In-House Sales - BevNET.com Beverage Industry Job Listing NOSH
Summary. Pitaya Plus is a natural and organic fruit brand that services the retail and foodservice industry. Our products are used to make the most vibrant ...
Where Does the Next Customer Service Superstar Come From? Customer Think
Here are two questions for you. 1) Where does an employee receive the necessary skill set to become a customer *service* superstar? 2) How can we identify the ...
The 73 year old lady and an unexpected customer service lesson Customer Think
As a precursor to the show, James asked me to collect 3 different articles in the week approaching the interview that I had noticed and that had interested me.
Customer Service Awards for PayStream plus compliance recognition. The Global Recruiter
PayStream have been awarded their fifth Customer *Service* Excellence Award, once again with exceptional scores. The CSE Award is a government recognised ...
Life Storage Wins Newsweek's 2019 Best Customer Service Award Business Wire
Life Storage announced today that it won Newsweek's 2019 Best Customer *Service* Award. The company operates over 750 self storage facilities.
Buffalo airport celebrates top customer service ranking Buffalo News
Officials of the Buffalo Niagara International Airport on Wednesday decorated their Cheektowaga facility with one of the aviation industry's most prestigious aw‚Ä¶
Zoho customer service tools get AI, analytics updates Computerworld
The company's Zia AI assistant is being rolled out in new areas and now provides email 'sentiment' analysis to Zoho Desk.
Newsweek survey highlights LifeWay customer service BP News
LifeWay Christian Resources is No. 1 for brick and mortar bookstores on Newsweek's list of America's Best Customer *Service* 2019.
Keller Williams, realtor.com top Newsweek customer service rankings Inman.com
Keller Williams has been crowned the top real estate agency for customer *service* in Newsweek's new survey, America's Best Customer *Service* 2019, while ...
How customer service began ... Cleveland Jewish News
Once I received a call from a reporter at CBS who wanted background stories or ideas of companies that went beyond the normal customer *service* experience ...
Miss Manners: Objecting to a bad customer-service policy The Washington Post
Dear Miss Manners: Occasionally I come across a customer *service* policy that is designed to serve the company better, as opposed to the customer. In those ...
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from."
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.
Responding to Complaints
It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ....
4 Myths about Customer Value
The purpose of business is to create and retain a customer.
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find the right career match. You could stop hitting the snooze button every morning and get back into enjoying the game of life.
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the bills
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q.
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies.
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective?
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Galler," which shocked me further as I don't have a clue how he knew my name ? obviously there was some way of identifying my car, and therefore me, at a distance. "How was your trip; was everything OK with your car?" he inquired in a friendly, personal tone. "Everything was fine I replied" "Great ? I hope we'll see you back soon. There is some bottled water in the cooler over there for you" he said as he directed me towards the shuttle bus to the terminal.
Passing the After-Sales Test
Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (these were the days when East and West Europe rarely traded with each other). These fridges were very cheap ? and they worked! The retailer passed on much of this low cost to grateful customers who purchased them in great numbers. What the retailer didn't consider was that fridges ? unlike tins of beans ? occasionally need spare parts. They sometimes breakdown or are damaged. What the retailer forgot was AFTER SALES. It was entirely understandable the customers would make the assumption that the retailer would have this in hand. Trouble is, they didn't. The parts - and the engineers who knew who to fit them - were in Poland. So, to many customers, what seemed like a bargain turned out to be a problem. This retailer is now very successfully selling non-food goods alongside food products and I am sure they did the decent thing by refunding their disgruntled fridge customers of many years ago. Not all companies are so good with their customers. Some will sell products as a one-off transaction and will not be interested in what happens from the moment the product has been sold. "We don't do repairs and we don't sell spare parts. Contact the manufacturer." This is not a lot of good if you live in the U.S. and the manufacturer is in Shanghai, for example. Of course, some products and are not designed to be repaired or refurbished. The manufacturers simply expect them to be thrown away at the end of their life, even if that life is relatively short. An example is the microwave oven. Who fixes yours? Nobody, I suspect. They are usually repairable, but rarely is one ever repaired. No, they just end up in landfill alongside many other goods that are also thrown away rather than "made good". No wonder many countries around the world are introducing legislation to limit the extent to which such goods can be tossed away so casually. So, next time you are considering a purchase, especially the purchase of an expensive product or a mechanical product, consider the following tests: 1. Is it built to last? 2. Does it come with a guarantee? 3. Is there evidence of the product's durability? 4. Is it designed to be repaired? 5. Are spare parts available? Remember also, that repair is better for the environment than replacement. Of course, old products do need to be replaced eventually, but why replace prematurely just because you have purchased a product that failed the tests above? One group of products that pass these tests with flying colors is Insect-o-Cutor Fly Killers. Have a look at www.flykiller.net and you will see them there. Let's put them to the above tests: 1. Insectocutor Fly Killers are made of steel. Their solid construction is one of their best selling points. 2. They come with a 5-year guarantee 3. Go to any restaurant or commercial kitchen and you will see Insectocutor fly killers that have been there for 20 years ? and still going strong! 4. Insectocutor fly killers are constructed in a logical way making repairs straightforward. Insectocutor also provides support for repairs. 5. Insect-o-Cutor sells a range of spare parts for all of their fly killers ? even for models that are no longer in production. And their best UK distributor, Arkay Hygiene ? at www.eeeee.co.uk - is always happy to provide these spares as well as replacement u.v. lamps and glueboards After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning. Insect-o-cutor is a good example of a company that demonstrates its concern for it customers through the long-term support offered for its range of products. Just think on that one when you are next down the municipal dump with your broken down microwave!
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.† Your Web site is available on a 24 hour, seven days a week basis.† So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime staff, or lengthy voice mail procedures.
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?
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