|Customer Service Information|
Customer Service Information
How To Tell If A Customer Service Agent Will Help You Forbes
When you're on the line with someone like Valerie Zhou, there's no question this customer *service* agent will help you. She answers the phone midway through ...
Plumbing business focuses on customer service, education The San Diego Union-Tribune
Brockmire Plumbing Services, known by its Rooter-Man division name, is tackling customer *service* from a Ramona location after years of doing business in ...
Amazon is eliminating a customer-service role that could affect hundreds of jobs Business Insider
An Amazon employee said: "This position was perfect for differently-abled people or for stay-at-home moms like me. And now it's been taken away."
Streamlining Customer Service | 2019-09-20 Ratchet+Wrench
Expectations for stellar customer *service* are as high as ever. Susanna Gotsch has studied the precise factors that can create an improved customer *service* ...
Dozens of airline customer service agents report abusive customers Fox Business
Airline customer-*service* agents face verbal and, in some cases physical, threats from passengers, according to a study released this week by the Government ...
Airline customer-service agents report abusive customers Los Angeles Times
More than half of customer-*service* agents reported threats or other harmful action by airline customers in the past year, says the Government Accountability ...
Outstanding Customer Service Starts With A Blink Customer Think
I was checking into a hotel recently when I had one of those â€śahaâ€ť customer *service* experiences. The woman behind the check-in counter had her head down, ...
New Report Sheds Light on Abuse Against Airline Customer Service Agents TravelPulse
A new survey of airline customer *service* agents revealed that almost all of them had experienced verbal abuse from passengers. The United States Government ...
Amazon Reverses Customer Service Role Elimination: 'We Think We Missed the Mark' 11Alive.com WXIA
Amazon tells employees, 'We think we missed the mark,' saying workers can keep their jobs after previously announcing their roles would be eliminated. Veuer's ...
SeaWorld lays off nearly 100 customer service employees in Florida WSB Atlanta
Around 100 SeaWorld employees were told Monday they're out of a job.
From assistance to bespoke customer service International Airport Review
As the aviation industry moves towards a more focused approach on passengers with reduced mobility, accessibility within airports is changing. We spoke to ...
How to Reduce Customer Service Response Times G2
Learn how long customer *service* response times can harm your business and how to utilize AI software to shorten your customer *service* response time.
Artificial Intelligence Set to Transform Customer Service TheWiseMarketer.com
The question that marketers need to address with great care is how to balance the power of AI fueled Customer *Service* initiatives with the perceived risks..
What's the difference? customer service vs customer experience Customer Think
Customer experience (CX) is not a new concept, yet it's quite a buzzword at the moment. There is a misunderstanding that lurks behind the meaning of CX, and ...
Customer Service Advisor job with BPP UNIVERSITY | 180296 Times Higher Education (THE)
Customer *Service* Advisor in with BPP UNIVERSITY. Apply Today.
Searching for customer service numbers could be trouble KOAA.com Colorado Springs and Pueblo News
News5 is watching out for your money. If you aren't careful using a Google search, Alexa, or Siri to find customer *service* phone numbers could connect you with ...
Answers To Your Burning Customer Service And Customer Experience Questions Forbes
Your burning customer *service* questions answered by customer *service* consultant, trainer and speaker Micah Solomon.
Company hiring 735 customer service workers in Brunswick WJXT News4JAX
Whether you're looking for a job or just a way to make a little extra money for the holidays, you're in luck. Radial, an ecommerce company, is hiring 735 customer ...
Customer service incompetence colors Thai Airways travel experience Runway Girl Network
All of Thai Airways' positive #PaxEx attributes - the great crew, the on-point catering, the nice enough seat â€“ were all washed away in the preceding tsunami of ...
3 Tips to Help You Send More Effective Customer Service Emails Customer Think
The basis of sending effective customer *service* mails is writing from the customer's point of view. Don't try to do right by yourself alone. At the end of the day, ...
Customer Service Representative Charlotte Agenda
Zippity Outdoor Products is a product line of WamBam Fence that manufactures vinyl and aluminum fence that is designed for the Do-It-Yourself customer.
sbcglobal customer service Sbcglobal.net is a domain name that is available online. You definitelyâ€¦ - Mish Talk - MishTalk
sbcglobal customer service Sbcglobal.net is a domain name that is available online. You definitelyâ€¦ - Mish Talk MishTalk
sbcglobal customer *service* Sbcglobal.net is a domain name that is available online. You definitely must have used this email address or this must have been ...
Using personas to drive better customer service Customer Think
It's done. Your customer *service* team has completed a six-month project to develop, test, and deploy state-of-the-art technology that was billed as the answer to ...
In the Spotlight: International Van Lines Moves Towards Better Customer Service - Small Business Trends
In the Spotlight: International Van Lines Moves Towards Better Customer Service Small Business Trends
Working in an industry is the perfect way to learn what you need to know before starting a business. That's exactly what the founder of International Van Lines did ...
In Memoriam: Joyce Dunn, for Nearly 60 Years the Epitome of Customer Service at UVA UVA Today
Anyone at the University of Virginia for the past 50-plus years who has done any sort of purchasing probably worked with Joyce Dunn, described by colleagues ...
5 ways self-service improves government customer experience FedScoop
For good reason, U.S. citizens have a sense of ownership with federal agency services and expect government to meet, even exceed, *service* levels compared ...
Seven Ways To Improve Customer Service Advertising Specialty Institute
An excellent customer *service* experience will lead more naturally to a close.
How to use customer service to drive a better customer experience Customer Think
It's not very common for customers to contact customer *service* when everything is going fine. No, it's at times when something unexpected happens, situations ...
How JetBlue Topped Its Industry In Customer Serviceâ€“Through Company Culture And A New Breed Of Technology - Forbes
How JetBlue Topped Its Industry In Customer Serviceâ€“Through Company Culture And A New Breed Of Technology Forbes
A visit with Frankie Littleford, who helms JetBlue's customer *service* and customer experience as JetBlue's vice president for the customer support experience, ...
How to Improve Your Business' Customer Service in the Digital Age - VENTS Magazine
There is no denying that customer *service* has always been important to a company. However, in the digital age, it has become even more significant. This is ...
The evolution of my customer service team Practical Ecommerce
I love the book "Delivering Happiness" by Tony Hsieh, founder of Zappos. It is mainly about the culture of customer *service* that Zappos became famous for.
Amazon says workers won't lose their jobs after role elimination INSIDER
Amazon told employees last week that it planned to end its Virtual Customer *Service* Reserves program on November 10, Business Insider reported on ...
Philip Morris launches online IQOS customer service The Investor
Philip Morris Korea announced on Sept. 19 that it has launched a new website for users of its heat-not-burn device IQOS. â€śWe launched the website for ...
Delta customer claims airline employee defaced her rainbow luggage tag with anti-gay slur - Fox 35 Orlando
Delta customer claims airline employee defaced her rainbow luggage tag with anti-gay slur Fox 35 Orlando
A Delta passenger is claiming an employee with the airline defaced her rainbow luggage tag with an anti-LGBTQ+ slur.
Sainsbury's 'Guttenberg moment' - applying data science to bolster customer service levels - Diginomica
Sainsbury's 'Guttenberg moment' - applying data science to bolster customer service levels Diginomica
Sainsbury's using data science to boost customer *service* levels.
Pennsylvania nurses call out state licensing board for delays, poor customer service - Becker's Hospital Review
Pennsylvania nurses call out state licensing board for delays, poor customer service Becker's Hospital Review
Since Pennsylvania's centralized electronic system for licensing boards launched in 2016, nurses across the state say they've faced delays and rude *service*, ...
Letters: St. Paulâ€™s bad garbage contract discourages customer service and makes robots of haulers, apparently - St. Paul Pioneer Press
Letters: St. Paulâ€™s bad garbage contract discourages customer service and makes robots of haulers, apparently St. Paul Pioneer Press
I am not trying to beat a dead horse to death here, however, I would like to comment on the state of garbage *service* in St. Paul. As a retired Army officer, I have ...
Exclusive Q&A: Triumph achieves customer service victory with text-based interaction - Chain Store Age
Exclusive Q&A: Triumph achieves customer service victory with text-based interaction Chain Store Age
Vertical motorcycle retailer revs up intimacy of marketing and call center operations. Triumph Motorcycles America, the North American division of U.K.-based ...
What Works: Customer Service and Success: Find Ways to Say Yes Carson Now
Hello Carson City! I've been a little out of pocket since Burning Man. I have three sicknesses just pile on: playa lung, a head cold, and I wrapped the whole thing ...
What Omnichannel Customer Service Really Is (And It's Not What Everyone Thinks) Forbes
True omnichannel support ensures seamless transitions and experiences across channels. It is collecting and harnessing the information gained in every ...
Spectranet opens two customer service centres in Lagos Telecompaper
Nigerian operator Spectranet 4G LTE has opened two new customer *service* centres in Lagos as part of its strategy to set up arm's-reach infrastructure.
Four Steps To Improve Your Company's Customer Service Channels Forbes
Over the past two decades, large companies that sell directly to consumers have spent billions of dollars annually on sales, customer *service* and support.
Customer service keeps tire company rolling Clinton Herald
CLINTON â€” Sitting on Clinton's west end, Eastern Iowa Tire is celebrating 30 years as a reliable community member.
Amazon customer service isn't as great as you think New York Post
Dear John: Everyone talks about how great Amazon customer *service* is, but be forewarned: if you buy an item on the Amazon Marketplace from a third party and ...
Why You Need Customer Service and Customer Success Teams Business 2 Community
Once you create an online store you have to think carefully about your customer *service* and success teams. There's a common misconception that *service* and ...
Excellent customer service recognised Oxford City Council News
Excellent customer *service* recognised - Customer *Service* Excellence, Cllr Nigel Chapman.
Can a sleek, new Comcast call center in Delaware improve customer service? - The Philadelphia Inquirer
Can a sleek, new Comcast call center in Delaware improve customer service? The Philadelphia Inquirer
Comcast says it can improve its customer *service* by improving its worker experience.
Slaters Hardware touts customer service for staying in business since 1946 - Lancaster Eagle Gazette
Slaters Hardware touts customer service for staying in business since 1946 Lancaster Eagle Gazette
LANCASTER - You should have gone to Slaters in the first place. That's the motto of Slaters Hardware at 1141 N. Memorial Drive in the Plaza Shopping Center ...
Customer service tourism: Tax collector sees out-of-county customers yoursun.com
By PHIL ATTINGER. Staff Writer. SEBRING â€” Eric T. Zwayer, Highlands County tax collector, estimates his office handles 30,000 driver's license transactions ...
There's No Excuse For Bad Customer Service In The Technology Industry Forbes
If IT is really all about problem-solving, we can't neglect the human side of our work while we focus on the technical issues at hand.
ICE tablets making mark as efficient customer service tool - Public Affairs Office of Headquarters, US Army Combined Arms Support Command and Fort Lee
ICE tablets making mark as efficient customer service tool Public Affairs Office of Headquarters, US Army Combined Arms Support Command and Fort Lee
FORT LEE, Va. â€“ Receiving feedback about community services rendered is paramount to customer satisfaction, emphasized Cliff Whitehouse, lead Strategic ...
GEICO Associate Achieves Customer Service Milestone Yahoo Finance
GEICO associate Emily Lynch has the golden touch. As a customer *service* representative at the company's Buffalo, New York, regional office, Lynch takes calls ...
Voice assistants might give you a fake customer service number, thanks to spammers CNET
Better Business Bureau warns spammers are tricking assistants like Siri and Alexa into offering up phony numbers.
Customer service shouldn't be like â€śWhere's Waldo?â€ť Customer Think
Where's Waldo? Or, as he's originally known, Wally? This fictional British character who has a penchant for blending into complex scenes during travel remains ...
McDonald's to acquire Israeli customer-service tech startup Apprente JNS.org
(September 11, 2019 / JNS) McDonald's has signed a deal to acquire the Israeli-founded customer *service* automation startup Apprente Inc., it was announced ...
Thames faces ÂŁ100m penalty over customer service WWTonline
Ofwat has told Thames Water to return ÂŁ100 million to customers as a result of its poor performance on customer satisfaction.
Customer Service CEPro
Need help with a magazine subscription, change of address, renewal, or cancellation? Have a question about your website membership or email newsletter ...
Burberry And Apple Team Up To Offer Tech-Enhanced Customer Service PSFK
R Message is a new feature on Burberry's app that allows VIP shoppers to chat directly with store associates, strengthening bonds and sales.
Increase Profit by Improving Customer Service Contracting Business
Excellent customer *service* is no longer a nice-to-have, it's a must-have! EGIA WeldonLongAug30.jpg. This week, Gary Elekes explains why a positive customer ...
FrontdeskAI Turns Gym's Virtual Customer Service into $30K Savings a Year Voicebot.ai
Business AI developer FrontdeskAI has reached a new benchmark, saving its client Sensory Fitness tens of thousands of dollars a..
SharkNinja Operationalizes Customer Feedback Data to Develop New Products and Innovate Service Offerings - EContent
SharkNinja Operationalizes Customer Feedback Data to Develop New Products and Innovate Service Offerings EContent
With Clarabridge, maker of vacuums and kitchen appliances acts on Voice of Customer data to deliver five-star products and experiences.
Customer service rep more than 800 miles away saves man having stroke on phone call WSB Atlanta
A Michigan man has a customer *service* representative to thank for potentially saving his life.
Mission Hy-Vee bakery manager Mike Huerter receives Legendary Customer Service Award - Shawnee Mission Post
Mission Hy-Vee bakery manager Mike Huerter receives Legendary Customer Service Award Shawnee Mission Post
Mike Huerter (left), Mission Hy-Vee bakery manager, is the first bakery employee in Hy-Vee's company history to receive the Legendary Customer *Service* Award ...
ABB and Fimer respond to UK criticism of products and customer service pv magazine International
The inverter businesses have responded to the letter published by the UK Solar Trade Association which was critical of the former's products and customer ...
The Top Five Worst Customer Service Practices Tech.co
Happy customers are the key to a successful business, which is why you really don't want your company employing the worst customer *service* practices.
Drei Austria wins customer service survey of ServiceValue Telecompaper
Hutchison Drei Austria ranked first in a customer *service* survey carried out by ServiceValue in cooperation with the Goethe University in Frankfurt. ...
Dumfries opens new DMV customer service center PotomacLocal.com
DUMFRIES â€” Need to pay your town taxes? What about getting a new license plate for your car? You can do that now a new Dumfries DMV Select customer ...
DHL Express in Tempe is hiring over 200 customer service employees AZCentral
The already buzzing customer *service* floor at the DHL Express hub in Tempe is about to get busier as the company plans to hire 212 new entry-level employees ...
Customer service rep saves man who had stroke on phone call TODAY
Kimberly Williams heard customer Dan Magennis slurring. Williams saw her grandma have a stroke and knew he was having one. Her call for help saved his ...
SharkNinja Analyzes Keywords In Reviews To Improve Customer Service, Reduce Costs 09/11/2019 - MediaPost Communications
SharkNinja Analyzes Keywords In Reviews To Improve Customer Service, Reduce Costs 09/11/2019 MediaPost Communications
Marketers at SharkNinja set out a few years ago to find a product to help analyze and manage online web reviews, from the company's own website to social ...
Editorial: Go U Northwestern: The customer service question that matters most Chicago Tribune
Why doesn't every organization that interacts with the public use this one question to measure customer *service*?
Astonishing Growth of Social Media Customer Service Software Market 2019 to Surge at Huge CAGR by 2027 Including Zendesk, Salesforce, Freshworks, Sprout Social, Zoho, Sprinklr, CX Social, Conversocial - Technology News
Astonishing Growth of Social Media Customer Service Software Market 2019 to Surge at Huge CAGR by 2027 Including Zendesk, Salesforce, Freshworks, Sprout Social, Zoho, Sprinklr, CX Social, Conversocial Technology News
Expansive analysis of Global Social Media Customer *Service* Software Market based on upcoming trends, technologies, and growth prospects. Social customer ...
Killer Customer Service: Does Your Tech Provider Really Care? | By Margaret Ady Hospitality Net
The last time you vetted a tech company, you surely received evidence of the company's commitment to customer *service*. Likely in the form of stats like ...
Five ways using workflow can improve the customer service experience Customer Think
Would you be surprised to hear the earliest concept of workflow dates back nearly 100 years? Billed as a â€śrational organization of work,â€ť it originally started with ...
This is the airline with the worst customer service in the industry AOL
This airline takes the cake for the worst customer *service* in the industryâ€”and no, it's not the airline you're thinking of.
AI and Robots Hold Key to Transform Customer Service www.contact-centres.com
AI and Robots Hold the Key to Transform Customer *Service* - Senior Decision-makers Still See Cost-cutting as Main Driver for Automation, Enghouse Interactive.
DataLase increases focus on customer service Labels and Labeling
Lewis-Shaw brings more than 30 years of experience in the electronic and electrical industry to the role and will ensure that the installation and *service* offering ...
Industry 4.0 Calling: Emerging Tech Transforms Customer Service UC Today
UC Today reports on the latest technology news from around the globe. Read similar Contact Centre news to 'Industry 4.0 Calling: Emerging Tech Transforms ...
Local Hy-Vee employee receives Legendary Customer Service Award KSFY
An employee at a Sioux Falls Hy-Vee got a big surprise Friday.
Chain Reactionâ€™s customer service is in the frame The Guardian
Back in May last year I bought a ÂŁ3,000 specialist mountain bike from the â€śworlds biggest online bike storeâ€ť, Chain Reaction Cycles â€“ part of cycling retailer, ...
Hurricane Dorian: Cruiser calls customer service 'disappointing,' others happy for extensions - USA TODAY
Hurricane Dorian: Cruiser calls customer service 'disappointing,' others happy for extensions USA TODAY
Hurricane Dorian has upended travelers' cruise plans â€“ including ones that haven't even left port yet. And while some are reeling as a result of the changes, ...
ComEd Receives Highest Honor for Customer Service Improvement in Chartwellâ€™s 2019 Best Practices Awards - Yahoo Finance
ComEd Receives Highest Honor for Customer Service Improvement in Chartwellâ€™s 2019 Best Practices Awards Yahoo Finance
In recognition of its strong commitment to improving customer *service*, ComEd has received the gold award in Chartwell's 2019 Best Practices Awards in the ...
United's in-flight training center upgrade at IAH part of customer service push - Houston Business Journal
United's in-flight training center upgrade at IAH part of customer service push Houston Business Journal
United Airlines' recently announced plan to expand its flight attendant training facility at George Bush Intercontinental Airport (IAH) is just one part of a ...
JEA says callers threatening to disconnect customers' service if not paid in 30 minutes is a scam - ActionNewsJax.com
JEA says callers threatening to disconnect customers' service if not paid in 30 minutes is a scam ActionNewsJax.com
Have you received a call from someone threatening to disconnect your Jacksonville Electrical Authority *service* if you don't pay them within 30 minutes? If so ...
LG Introduces AI-Powered Customer Care Service PRNewswire
ENGLEWOOD CLIFFS, N.J., Aug. 28, 2019 /PRNewswire/ -- IFA 2019 will be the European launching pad for LG Electronics' (LG) innovative AI-infused ...
How wealth managers can offer excellent customer service in the modern age EuropeanCEO
It's no secret that customer satisfaction is crucial to the success of a business. The idea that the customer always comes first is increasingly important in today's ...
4 customer service tools your team needs The Business Journals
Work towards making your customers' experiences with your company seamless.
Social Customer Service Applications Market Size 2025 Growth Analysis by Manufacturers, Regions, Type and Application, Forecast Analysis - ScoopJunction
Social Customer Service Applications Market Size 2025 Growth Analysis by Manufacturers, Regions, Type and Application, Forecast Analysis ScoopJunction
The Social Customer *Service* Applications market study formulated by Dataintelo, presents a detailed analysis of the influential trends prevailing in this business ...
Customer service representative thanked for helping man suffering from stroke during phone call - WJW FOX 8 News Cleveland
Customer service representative thanked for helping man suffering from stroke during phone call WJW FOX 8 News Cleveland
WALKER, Mich. -- A customer *service* representative with Comcast is being recognized for her quick actions to help a customer who appeared to be suffering ...
Sparkcentral Partners With Freshworks On Customer Service 08/28/2019 MediaPost Communications
Sparkcentral, provider of a digital customer *service* platform, is partnering with Freshworks Inc. to streamline the customer support process. The arrangement is ...
McDonnell named winner of prestigious Hy-Vee 'Legendary Customer Service Award' - The Daily Nonpareil
McDonnell named winner of prestigious Hy-Vee 'Legendary Customer Service Award' The Daily Nonpareil
With more than 82000 employees across a corporate world that has grown to include 264 stores, Jim McDonnell, a meat specialist at Hy-Vee's West Broadway ...
Social Customer Service Applications Market Size Outlook 2025: Top Companies, Trends and Growth Factors Details for Business Development - ScoopJunction
Social Customer Service Applications Market Size Outlook 2025: Top Companies, Trends and Growth Factors Details for Business Development ScoopJunction
The latest research report on 'Social Customer *Service* Applications market' by Dataintelo, presents a detailed analysis concerning market share, market ...
Harris Blackwood: Chick-fil-A has the trick of customer service mastered Gainesville Times
I don't know how many people who eat at Chick-fil-A have ever stayed at a Ritz-Carlton hotel, but according to several stories, the late Truett Cathy did.
On-Demand Support Is Transforming Customer Service At H&M, Walmart And More PSFK
From H&M to Great Jones, companies of every size are implementing on-demand support services that connect customers to human representatives.
3 Tips for Automating Customer Service Issues Business 2 Community
Automation is growing at an explosive rate and impacting every business sector imaginable. Business owners use this technology in their email marketing ...
Norwalk reviews customer service, enforcement complaints CT Insider
Residents' questions about customer *service* and enforcement prompted a discussion between Norwalk city officials and Common Council members about how ...
Customer Service Analytics Market: 2019 Global Industry Size, Share, Segments, End users, Competitive Scenario, Company Profiles and Forecast to 2025 - NewsStoner
Customer Service Analytics Market: 2019 Global Industry Size, Share, Segments, End users, Competitive Scenario, Company Profiles and Forecast to 2025 NewsStoner
The Global Customer *Service* Analytics Market is driven by the increasing number of call centres to handle customer queries which help the business to retain ...
Revolut plans hiring spree in customer service and compliance Financial Times
Revolut plans to increase its employee headcount by almost a third in an effort to strengthen its customer *service* and compliance departments, hiring 400 staff at ...
Automation Isn't About to Make Truckers Obsolete Harvard Business Review
Hardly a day goes by without someone suggesting that technologies like AI, machine learning, and robotics will transform the 21st century labor market.
Consumers of All Ages Want Responsive Customer Service www.contact-centres.com
Nearly two-thirds would pay more for a company's product or *service* if a company deals with issues and queries quickly and effectively. Majority (53%) say most ...
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from."
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.
Responding to Complaints
It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ....
4 Myths about Customer Value
The purpose of business is to create and retain a customer.
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find the right career match. You could stop hitting the snooze button every morning and get back into enjoying the game of life.
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the bills
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q.
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies.
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective?
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Galler," which shocked me further as I don't have a clue how he knew my name ? obviously there was some way of identifying my car, and therefore me, at a distance. "How was your trip; was everything OK with your car?" he inquired in a friendly, personal tone. "Everything was fine I replied" "Great ? I hope we'll see you back soon. There is some bottled water in the cooler over there for you" he said as he directed me towards the shuttle bus to the terminal.
Passing the After-Sales Test
Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (these were the days when East and West Europe rarely traded with each other). These fridges were very cheap ? and they worked! The retailer passed on much of this low cost to grateful customers who purchased them in great numbers. What the retailer didn't consider was that fridges ? unlike tins of beans ? occasionally need spare parts. They sometimes breakdown or are damaged. What the retailer forgot was AFTER SALES. It was entirely understandable the customers would make the assumption that the retailer would have this in hand. Trouble is, they didn't. The parts - and the engineers who knew who to fit them - were in Poland. So, to many customers, what seemed like a bargain turned out to be a problem. This retailer is now very successfully selling non-food goods alongside food products and I am sure they did the decent thing by refunding their disgruntled fridge customers of many years ago. Not all companies are so good with their customers. Some will sell products as a one-off transaction and will not be interested in what happens from the moment the product has been sold. "We don't do repairs and we don't sell spare parts. Contact the manufacturer." This is not a lot of good if you live in the U.S. and the manufacturer is in Shanghai, for example. Of course, some products and are not designed to be repaired or refurbished. The manufacturers simply expect them to be thrown away at the end of their life, even if that life is relatively short. An example is the microwave oven. Who fixes yours? Nobody, I suspect. They are usually repairable, but rarely is one ever repaired. No, they just end up in landfill alongside many other goods that are also thrown away rather than "made good". No wonder many countries around the world are introducing legislation to limit the extent to which such goods can be tossed away so casually. So, next time you are considering a purchase, especially the purchase of an expensive product or a mechanical product, consider the following tests: 1. Is it built to last? 2. Does it come with a guarantee? 3. Is there evidence of the product's durability? 4. Is it designed to be repaired? 5. Are spare parts available? Remember also, that repair is better for the environment than replacement. Of course, old products do need to be replaced eventually, but why replace prematurely just because you have purchased a product that failed the tests above? One group of products that pass these tests with flying colors is Insect-o-Cutor Fly Killers. Have a look at www.flykiller.net and you will see them there. Let's put them to the above tests: 1. Insectocutor Fly Killers are made of steel. Their solid construction is one of their best selling points. 2. They come with a 5-year guarantee 3. Go to any restaurant or commercial kitchen and you will see Insectocutor fly killers that have been there for 20 years ? and still going strong! 4. Insectocutor fly killers are constructed in a logical way making repairs straightforward. Insectocutor also provides support for repairs. 5. Insect-o-Cutor sells a range of spare parts for all of their fly killers ? even for models that are no longer in production. And their best UK distributor, Arkay Hygiene ? at www.eeeee.co.uk - is always happy to provide these spares as well as replacement u.v. lamps and glueboards After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning. Insect-o-cutor is a good example of a company that demonstrates its concern for it customers through the long-term support offered for its range of products. Just think on that one when you are next down the municipal dump with your broken down microwave!
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime staff, or lengthy voice mail procedures.
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?
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