|Customer Service Information|
Customer Service Information
Supporting Customer Service Through the Coronavirus Crisis Harvard Business Review
Serving Berthoud: Hays Market focuses on customer service, giving back BerthoudSurveyor.com
Customer service jobs are not for the faint hearted. Mankato Free Press
Customer service WORLD News Group
Marine Jet Power Introduces Remote Customer Service Capabilities The Maritime Executive
Thelma Gackle Receives April Customer Service Award newsdakota.com
Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic - MarTech Series
Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic MarTech Series
Pandemic prompts Kingsport to make Customer Service changes Kingsport Times News
What Does 'Omnichannel Customer Engagement' Mean? Business 2 Community
Why Focus On Customer Service As Much As Sales? Customer Think
The Coronavirus Customer-Service Crisis The Atlantic
Thank you for your excellent customer... Enumclaw Courier-Herald
3 Ways to Keep Customer Service Agents Working From Home Engaged Business 2 Community
City of Titusville Implements Advanced Electronic Billing and Payment Solution By Phone or Text | - SpaceCoastDaily.com
City of Titusville Implements Advanced Electronic Billing and Payment Solution By Phone or Text | SpaceCoastDaily.com
Tractor Supply announces initiatives to aid customers, employees and local communities - Mooresville Tribune
Tractor Supply announces initiatives to aid customers, employees and local communities Mooresville Tribune
Connecticut investigating Frontier Communications after more than 1,000 complaints filed - Hartford Courant
Connecticut investigating Frontier Communications after more than 1,000 complaints filed Hartford Courant
BILD Renovation and Custom Home awards recognize innovation, quality and customer service - Yahoo Finance
BILD Renovation and Custom Home awards recognize innovation, quality and customer service Yahoo Finance
The 6 Things Your Self-Storage Business Needs to Create the Ultimate Customer Experience - Inside Self-Storage
The 6 Things Your Self-Storage Business Needs to Create the Ultimate Customer Experience Inside Self-Storage
7 Ways to Deliver Awesome Customer Service Customer Think
Willmar Municipal Utilities closes customer service lobby West Central Tribune
How Can Custom Chatbots Help You Ease Your Customer Service Business 2 Community
Customer Service Training is Not What You Think it is Business 2 Community
Food Taxi safely delivers to Petaluma restaurants Petaluma Argus Courier
5 Steps to Create a Customer Service with a Sales Focus Customer Think
Med Supply Plus expands into New Albany Northeast Mississippi Daily Journal
Freshworks: providing holistic customer service software | Technology Business Chief Canada
Change of plans? Use this negotiation strategy to get customer service on your side - The Points Guy
Erie Insurance Announces $200 Million in Personal and Commercial Auto Rate Cuts to Provide Financial Relief to Customers - The Delaware County Daily Times
Erie Insurance Announces $200 Million in Personal and Commercial Auto Rate Cuts to Provide Financial Relief to Customers The Delaware County Daily Times
Coronavirus: Customer service update New Scientist
Customer Service Automation is Now More Important Than Ever Business 2 Community
Customer Service/Sales at Home Depot Milwaukee Business Journal
Using Anticipatory Customer Service To Build Loyal Customers Whoâ€™ll Stand By You In Bad Timesâ€“And Boost Profits In Good - Forbes
Using Anticipatory Customer Service To Build Loyal Customers Whoâ€™ll Stand By You In Bad Timesâ€“And Boost Profits In Good Forbes
An Open Letter on Customer Service During a Pandemic Business 2 Community
Now online: gas companies moved to remote customer service The Global Domains News
Publix implements new procedures to protect customers and employees - Shelby County Reporter - Shelby County Reporter
Publix implements new procedures to protect customers and employees - Shelby County Reporter Shelby County Reporter
Amazon customer service centers facing temporary shutdowns Business Insider Nordic
SBI keeps Customer Service points active amidst lockdown Morung Express
MarTech Primers: Customer Service Versus Customer Experience MarTech Series
How Support-as-a-Service Can Enable Better Outsourced Customer Service Business 2 Community
Tuniu Corporation (TOUR) Q4 2019 Earnings Call Transcript The Motley Fool
4 Applications of AI in Customer Service That Work Today Customer Think
Travellers, travel agents â€˜in agonyâ€™ over refund policies and customer service - Abbotsford News
Neither Rain, Nor Sleet, Nor . . . Pandemic? Post Offices Carry On East Hampton Star
5 Ways Great Customer Service Teams Work Through Emergency Situations Business 2 Community
On the Front Lines: Sonnenbergâ€™s manager focuses on customers amid â€˜absolutely crazyâ€™ rush - The Spokesman-Review
On the Front Lines: Sonnenbergâ€™s manager focuses on customers amid â€˜absolutely crazyâ€™ rush The Spokesman-Review
Credit cardholders panic as wait times to change travel stretch hours amid coronavirus pandemic - CNBC
Credit cardholders panic as wait times to change travel stretch hours amid coronavirus pandemic CNBC
Widespread Spectrum Internet Outage Reported (Updated) NorthEscambia.com
Companies Can't Ignore Shifting Gender Norms Harvard Business Review
Closings, cancellations for April 9 The Republic
Temporary Closure of All Public-Facing Customer Service Counters to Combat Spread of COVID-19 - seattle.gov
Temporary Closure of All Public-Facing Customer Service Counters to Combat Spread of COVID-19 seattle.gov
Strain on internet services felt as thousands suddenly working, learning from home - Lincoln Journal Star
Strain on internet services felt as thousands suddenly working, learning from home Lincoln Journal Star
Postal services uninterrupted - News Wilkes-Barre Citizens Voice
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from."
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.
Responding to Complaints
It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ....
4 Myths about Customer Value
The purpose of business is to create and retain a customer.
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find the right career match. You could stop hitting the snooze button every morning and get back into enjoying the game of life.
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the bills
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q.
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies.
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective?
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.
How to Keep Customers
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Galler," which shocked me further as I don't have a clue how he knew my name ? obviously there was some way of identifying my car, and therefore me, at a distance. "How was your trip; was everything OK with your car?" he inquired in a friendly, personal tone. "Everything was fine I replied" "Great ? I hope we'll see you back soon. There is some bottled water in the cooler over there for you" he said as he directed me towards the shuttle bus to the terminal.
Passing the After-Sales Test
Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (these were the days when East and West Europe rarely traded with each other). These fridges were very cheap ? and they worked! The retailer passed on much of this low cost to grateful customers who purchased them in great numbers. What the retailer didn't consider was that fridges ? unlike tins of beans ? occasionally need spare parts. They sometimes breakdown or are damaged. What the retailer forgot was AFTER SALES. It was entirely understandable the customers would make the assumption that the retailer would have this in hand. Trouble is, they didn't. The parts - and the engineers who knew who to fit them - were in Poland. So, to many customers, what seemed like a bargain turned out to be a problem. This retailer is now very successfully selling non-food goods alongside food products and I am sure they did the decent thing by refunding their disgruntled fridge customers of many years ago. Not all companies are so good with their customers. Some will sell products as a one-off transaction and will not be interested in what happens from the moment the product has been sold. "We don't do repairs and we don't sell spare parts. Contact the manufacturer." This is not a lot of good if you live in the U.S. and the manufacturer is in Shanghai, for example. Of course, some products and are not designed to be repaired or refurbished. The manufacturers simply expect them to be thrown away at the end of their life, even if that life is relatively short. An example is the microwave oven. Who fixes yours? Nobody, I suspect. They are usually repairable, but rarely is one ever repaired. No, they just end up in landfill alongside many other goods that are also thrown away rather than "made good". No wonder many countries around the world are introducing legislation to limit the extent to which such goods can be tossed away so casually. So, next time you are considering a purchase, especially the purchase of an expensive product or a mechanical product, consider the following tests: 1. Is it built to last? 2. Does it come with a guarantee? 3. Is there evidence of the product's durability? 4. Is it designed to be repaired? 5. Are spare parts available? Remember also, that repair is better for the environment than replacement. Of course, old products do need to be replaced eventually, but why replace prematurely just because you have purchased a product that failed the tests above? One group of products that pass these tests with flying colors is Insect-o-Cutor Fly Killers. Have a look at www.flykiller.net and you will see them there. Let's put them to the above tests: 1. Insectocutor Fly Killers are made of steel. Their solid construction is one of their best selling points. 2. They come with a 5-year guarantee 3. Go to any restaurant or commercial kitchen and you will see Insectocutor fly killers that have been there for 20 years ? and still going strong! 4. Insectocutor fly killers are constructed in a logical way making repairs straightforward. Insectocutor also provides support for repairs. 5. Insect-o-Cutor sells a range of spare parts for all of their fly killers ? even for models that are no longer in production. And their best UK distributor, Arkay Hygiene ? at www.eeeee.co.uk - is always happy to provide these spares as well as replacement u.v. lamps and glueboards After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning. Insect-o-cutor is a good example of a company that demonstrates its concern for it customers through the long-term support offered for its range of products. Just think on that one when you are next down the municipal dump with your broken down microwave!
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime staff, or lengthy voice mail procedures.
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?
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