|
|
| Customer Service Information |
|
|
|
|
Customer Service Information
More Articles from Customer Service Information: Is Dealing With Google Customer Service A Dream Or A Nightmare? One Family’s Horror Story Touches A Nerve CBS Chicago Airline customer service agents have the most thankless jobs ever Los Angeles Times Harvey Mackay: Good customer service is a must Daily Herald Obtaining and Surviving Your First Job in Customer Service Southern Newsroom Book review HVAC Customer Service Handbook Contracting Business Google Customer Service Nightmare: More Than 50 Emails To Get Tech Giant To Fix Pixel Phone Blunder CBS Chicago T-Mobile and Sprint pick Long Island for post-merger customer service center New York Business Journal Dealers continue to lag independent service Automotive News Canada A Contrast In Customer Service Ricochet.com CWA Complaint Leads to Raise and Back Pay for Customer Service Representatives From Federal Contractor Insurance News Net Publix one of top 10 companies in U.S. for customer service, Newsweek poll says Store Brands Magazine MFG Chemical adds to logistics team; launches software program; celebrates International Customer Service Week Water Technology Online How to Build a Data-First Customer Service Team Business 2 Community Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation EnerCom Inc. Set Customer Service Agents Up for Success as Black Friday Approaches Business 2 Community Augmented Reality Customer Service Tool XMReality Business Now Available for SME Clients in the US ARPost PLAN WELL & EXECUTE: Customers have a role in good customer service New Haven Register Customer service can never be too good Minneapolis Star Tribune Publix Named a Top 10 Company for Best Customer Service Progressive Grocer PPA is taking customer service offline temporarily, promising improvements when it returns KYW Newsradio 1060 'Vomit fraud:' Uber, Lyft riders report being charged for cleanup fees for messes they didn't make LEX18 Lexington KY News Woman loses $300k to 'Singtel customer service' caller helping her solve Wi-Fi connectivity problem The Straits Times Harvey Mackay: Good customer service imperative Albany Times Union Humana Is No. 1 in Customer Service Among Health Insurance Companies, as Ranked by Newsweek Insurance News Net LocatorX and Schoolhouse Brewing Leverage Asset Tracking for Customer Service IoT Evolution World USDA cultivates customer service GCN.com What Is Customer Service? wineindustryadvisor.com IBM's Watson Helping Lufthansa to Optimize Customer Service Business Traveler USA What is customer success and how does it differ from customer service and customer experience? Econsultancy Motorcraft/Quick Lane Racing, Ford Customer Service Division Wrap up Banner Year This Weekend Speedway Digest Stebbins Anderson closing after 152 years in Towson Fox Baltimore Why Chatbots Are a Customer-service Must This Holiday Season MarTech Advisor The top 10 brands with the best customer service are... Chain Store Age Planet Fitness, LA Fitness, 24 Hour Fitness Named to Newsweek's 'Best Customer Service' List Club Industry John Lewis customer service was a complete washout The Guardian Customer service and banking go hand-in-hand Cleveland Jewish News Hold, Please: Customer Service Still a Challenge for IRS Bloomberg Tax 4 essential technologies for customer service in retail Retail Customer Experience Customer Service: It's Not Just a Department Business 2 Community Where is the Line Between Forgetfulness and Great Service? Business 2 Community Worldwide Intelligent Customer Service Market Forecast 2019-2025 Growth Drivers, Regional Outlook Technology Magazine New Xfinity store in Evans to replace Augusta customer service center The Augusta Chronicle Social Customer Service Software Market 2019| Analysis By Current Industry Status & Growth Opportunities, Top Key Players, Target Audience And Forecast To 2024 The Market Expedition Director of Ticketing Sales & Customer Service Charlotte Agenda Joann elevates the customer service conversation Chain Store Age [UPDATE] Outback Is No Longer Going To Use Surveillance To Try And Improve Customer Service - Delish SSA ends telework program for operations employees, citing need to focus on customer service Federal News Network Getting Your Team to Do More Than Meet Deadlines Harvard Business Review Customer Service always on the Horizon Greensboro News & Record Customer service is Peake's focus The Winchester Star American Water launches new customer service portal Water Finance & Management No trick: Wayfair creeps customers out with new service calls The Boston Globe Toms River mayor-elect Mo Hill wants to bring 'culture of customer service' to town hall Asbury Park Press Creating a lasting customer service experience - News Cape Cod Times How to Perform a SWOT Analysis for Better Customer Service Business 2 Community Dental practice, contractor five time winners of BBB customer service award Colorado Springs Gazette 13 is the Lucky Number to Improving Customer Service and Experience Business 2 Community |
|
|
|
RELATED ARTICLES
Making Your Contacts Work For You The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help! Provide Exceptional Value - Grow Your Business The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value. Doesnt Anybody Work Here? Nametags Impact Employee Communication Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from." To Complain and Win! - My Personal Recipe Prime directive: Make sure your claim is reasonable! Otherwise, forget it. How To Boost Your Bottom Line With Two Little Words I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business. Responding to Complaints It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client .... 4 Myths about Customer Value The purpose of business is to create and retain a customer. Your Career Plan--Think Like A CEO You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find the right career match. You could stop hitting the snooze button every morning and get back into enjoying the game of life. Dont Forget your Existing Clients Quest for new clients shouldn't ignore those who pay the bills Writing The Book On Great Customer Service Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q. What Every Employee Should Know About Putting Positive Phrases Into Customer Service If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away? Customer Service, the Internets Primary Neglected Business Concern Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies. Make Sure You Get The Customer Perspective Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective? CRM = Customers (dont) Really Matter CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life. Have You Hugged a Customer Today? It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. How to Keep Customers Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London. And The Difference is... Attitude I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Galler," which shocked me further as I don't have a clue how he knew my name ? obviously there was some way of identifying my car, and therefore me, at a distance. "How was your trip; was everything OK with your car?" he inquired in a friendly, personal tone. "Everything was fine I replied" "Great ? I hope we'll see you back soon. There is some bottled water in the cooler over there for you" he said as he directed me towards the shuttle bus to the terminal. Passing the After-Sales Test Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (these were the days when East and West Europe rarely traded with each other). These fridges were very cheap ? and they worked! The retailer passed on much of this low cost to grateful customers who purchased them in great numbers. What the retailer didn't consider was that fridges ? unlike tins of beans ? occasionally need spare parts. They sometimes breakdown or are damaged. What the retailer forgot was AFTER SALES. It was entirely understandable the customers would make the assumption that the retailer would have this in hand. Trouble is, they didn't. The parts - and the engineers who knew who to fit them - were in Poland. So, to many customers, what seemed like a bargain turned out to be a problem. This retailer is now very successfully selling non-food goods alongside food products and I am sure they did the decent thing by refunding their disgruntled fridge customers of many years ago. Not all companies are so good with their customers. Some will sell products as a one-off transaction and will not be interested in what happens from the moment the product has been sold. "We don't do repairs and we don't sell spare parts. Contact the manufacturer." This is not a lot of good if you live in the U.S. and the manufacturer is in Shanghai, for example. Of course, some products and are not designed to be repaired or refurbished. The manufacturers simply expect them to be thrown away at the end of their life, even if that life is relatively short. An example is the microwave oven. Who fixes yours? Nobody, I suspect. They are usually repairable, but rarely is one ever repaired. No, they just end up in landfill alongside many other goods that are also thrown away rather than "made good". No wonder many countries around the world are introducing legislation to limit the extent to which such goods can be tossed away so casually. So, next time you are considering a purchase, especially the purchase of an expensive product or a mechanical product, consider the following tests: 1. Is it built to last? 2. Does it come with a guarantee? 3. Is there evidence of the product's durability? 4. Is it designed to be repaired? 5. Are spare parts available? Remember also, that repair is better for the environment than replacement. Of course, old products do need to be replaced eventually, but why replace prematurely just because you have purchased a product that failed the tests above? One group of products that pass these tests with flying colors is Insect-o-Cutor Fly Killers. Have a look at www.flykiller.net and you will see them there. Let's put them to the above tests: 1. Insectocutor Fly Killers are made of steel. Their solid construction is one of their best selling points. 2. They come with a 5-year guarantee 3. Go to any restaurant or commercial kitchen and you will see Insectocutor fly killers that have been there for 20 years ? and still going strong! 4. Insectocutor fly killers are constructed in a logical way making repairs straightforward. Insectocutor also provides support for repairs. 5. Insect-o-Cutor sells a range of spare parts for all of their fly killers ? even for models that are no longer in production. And their best UK distributor, Arkay Hygiene ? at www.eeeee.co.uk - is always happy to provide these spares as well as replacement u.v. lamps and glueboards After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning. Insect-o-cutor is a good example of a company that demonstrates its concern for it customers through the long-term support offered for its range of products. Just think on that one when you are next down the municipal dump with your broken down microwave! Is your Online Business Customer-Friendly? Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime staff, or lengthy voice mail procedures. Whats Love Got To Do With It? Customer Loyalty, we all want it. Don't we?
|
| home | site map |
| © 2005 |