Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving

You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses

But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor

In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Social Customer Service: The Savior to a Successful Omni-Channel Strategy
Customer Think
And, according to Microsoft's 2016 State of Global Customer Service Report, 64% percent of millennials believe social media is an effective customer service channel. Customer inquiries on social are increasing. In Twitter's recent research, it found ...

and more »

Utility dept. employee saves life of woman who called customer service line
VANCOUVER, Wash. — Joshua Vincent only had to ask a few questions before he realized something wasn't right about the voice on the other end of the line. It wasn't until much later that he, the caller or anyone else would realized how dire the ...


American Express's Customer Service Secrets: Consulting With Amex On What Makes A Difference
American Express is a venerable operation with roots going back to 1850. Branching off in the mid-19th century from what is now Wells Fargo, Amex has maintained a customer-focused outlook for the more than 150 years that have followed. Indeed, I often ...
#WellActually, Americans Say Customer Service is Better Than Ever ...Markets Insider

all 2 news articles »


7 Essentials of Great Customer Service
There is no greater value to any corporation than their customer service. Recently I invested in an expensive treadmill. I paid for its delivery and assembly but it hasn't work properly from day one. The contracted company who delivered my equipment ...

Business 2 Community

4 Things to Consider When Planning Your 2018 Customer Service ...
Business 2 Community
Some businesses feel at least a step behind their customers when it comes to customer service. If this is you, don't panic! You're not alone and it wasn't all that long ago when having customers send you emails about issues felt like a foreign concept ...

and more »


AirAsia going digital, to focus on customer service in 2018
KUALA LUMPUR — Going digital and a more efficient customer service will be one of AirAsia's primary goals in 2018, according to its chief Tony Fernandes. In a report by English daily The Star, Mr Fernandes said AirAsia's current customer service ...

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10 Essential Customer Service Tips To Make Your Business a Winner
Fast, reliable, efficient and effective customer service can be the difference between your company being a winner or loser in today's highly competitive marketplace. I knew that when I opened a retail store in 2008. By 2013, we were one of the largest ...


Rihanna responds to a Fenty Beauty customer service complaint ...
Rihanna quickly shut down a fan after they complained about Fenty Beauty's latest restock on Instagram.

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New York Post

Rihanna's pretty much handling customer service for her beauty line
New York Post
The singer, who launched an inclusive line of foundations, highlighters and eye and lip products this fall, is handling customer service for the line personally via social media comebacks. When the singer announced a foundation restock via Instagram on ...


Retail Staffing: How Much Customer Service Increases Customer Satisfaction
Back at the founding of American retail, led by 19th and early 20th century visionaries like John Wanamaker, Rowland Hussey Macy, Marshall Field, Richard Warren Sears and Alvah Curtis Roebuck, the big idea was finding and getting products for the ...

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