Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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No Jitter

Epicor Taps ServiceNow for Customer Service Improvement
No Jitter
Digital transformation and customer service improvement go hand in hand like salt and pepper or Kim Kardashian and Kanye West. Among the literally thousands of digital projects that organizations could undertake, improving customer service seems to be ...



River Falls Journal

New feed store stresses customer service | River Falls Journal
River Falls Journal
Feeding animals can be tough work. Feeding the animals of the entire St. Croix Valley can be even more difficult. But that's what the new animal feed store River ...

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Professional Planner

Horrible customer service – it was quite a show
Professional Planner
I thought the customer service standards of some fund managers also left something to be desired. But I'm pleased to say that here, too, the car-rental business makes funds management look good. It's not so much the unexpected charges that are the ...



County focuses on customer service
Waynesboro Record Herald
Gentry was recognized because “she exudes a high standard of customer service, excellence and respect to the employees and residents of Franklin County,” said Tiffany Bloyer, director of human resources for the county. “Joyce has such a caring heart ...



WDBJ7

Roanoke Gas Company: Local customer service operations to close
WDBJ7
Roanoke Gas Company will transition all customer support services to Faneuil Inc., closing their Kimball Avenue operations.
Nearly 20 people to lose jobs as Roanoke Gas outsources...WSLS

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DSL Reports

Mediacom (Again) Promises to Fix Awful Customer Service
DSL Reports
Mediacom has launched a major renovation of the company's support centers in the hopes of shoring up the company's traditionally horrible reputation for customer service (see our user reviews). Mediacom is technically ranked as the worst cable TV ...



Register Pajaronian

Transit Center opens customer service booth
Register Pajaronian
WATSONVILLE — For the first time in 16 years, the Watsonville Transit Center has a customer service booth. The Santa Cruz Metropolitan Transit District (METRO) celebrated the installation of the fully staffed booth during a ribbon cutting ceremony ...



Register Pajaronian

Register-Pajaronian | Transit Center opens customer service booth
Register Pajaronian
WATSONVILLE — For the first time in 16 years, the Watsonville Transit Center has a customer service booth. The Santa Cruz Metropolitan Transit District ...



First-class customer service lacking in T&T *
Trinidad & Tobago Express
Many small businesses fail to realise just how vital providing excellent customer service is for the overall health of their business. This can be a huge mistake, since good customer service isn't just important… it's absolutely vital. No matter how ...



Multichannel Merchant (blog)

5 Common Customer Service Failures
Multichannel Merchant (blog)
Companies with the highest levels of customer satisfaction always carry their goal of customer service perfection into the distribution center. It is too easy to think of the distribution center as an operation completely separated from the customer ...


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