Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving


You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses


But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor


In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Customer Service Friction: A Double-Edged Sword  CMSWire

Customer *service* friction is felt by customers and businesses. Here's how to reduce friction for everyone concerned.


Some Cash App Users Call Fraudulent Customer Service Line  NBC 6 South Florida

Users of Cash App called NBC 6 Responds after they say they found a fake customer *service* number online when trying to reach out for help.


How to Cultivate a Killer Customer Service Team  Customer Think

An excellent customer *service* team can make or break a business. There are plenty of reasons to grow and expand your team as your business and audience ...


Memphis woman says she was duped by a fake customer service number for Cash App  WMC

A Memphis woman is warning users of the popular mobile payment *service* Cash App about crooks looking to prey on those who need help with their accounts.


Why American Airlines needs to lift its customer service  Airline Ratings

Airlines aren't renowned for their after-sales *service* — the Internet is replete with tales of woe — but a recent personal experience shows American Airlines ...


Cash App Users Call Fraudulent Customer Service Line  NBC 6 South Florida

Users of Cash App called NBC 6 Responds after they say they found a fake customer *service* number online when trying to reach out for help.


Can the Publix customer service experience be brought online?  RetailWire

Through a special arrangement, presented here for discussion is an excerpt of a current article from Frozen & Refrigerated Buyer magazine. As it moves into an ...


What happened to customer service?  Gwinnett Citizen

While training employees at Sears Roebuck I recall the instruction manual. When there's a complaint employees are told to apologize first, determine the ...


Sterling Ford honored as an exclusive member of Ford President's Club  The Daily Advertiser

A local dealership in Opelousas is setting a name for themselves in outstanding customer *service*. Sterling Ford-Lincoln of Opelousas has earned the brand's ...


Bring back good customer service  Kennebec Journal & Morning Sentinel

What ever happened to good, old-fashioned customer *service*, when you picked up the phone, dialed the *service* department and bingo, a real, live person was ...


50 Articles About Customer Service You MUST Read  Small Business Trends

Wondering how to knock customer *service* out of the ballpark? Here are the 50 best customer *service* articles you must read to get started.


Great Expectations: What Businesses Need To Know About Customer Service in the On-Demand Economy  Forbes

It's hard to imagine a time when humans survived without Google and Amazon delivering information and products as immediately as the laws of physics allow.


Dear Annie: Wanted: real customer service  NJ.com

Annie Lane gives advice to a person who misses "real customer *service*."


This AI Software Is 'Coaching' Customer Service Workers. Soon It Could Be Bossing You Around, Too  TIME

I'm on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer…


Five Overlooked Customer Service Tips That Will Ensure Repeat Business  Forbes

Loyalty doesn't happen on the first interaction, and probably not the second. It's a series of predictable and consistent experiences that get the customer to come ...


Are Consumers Ready For Chatbot Customer Service?  pymnts.com

For better or worse, call centers are often retailers' public face. Customer *service* can make a stronger impression on consumers than other factors like price, ...


Your View: Ballad's customer service bodes poorly for their health care  Bristol Herald Courier

Ballad is investing mightily in all sorts of promises for better health care, but apparently little to customer *service*. If their delivery of customer *service* equates to ...


6 tips for getting good customer service from a 'bad' airline? Yes, please and thank you!  USA TODAY

By combining a little bit of social media research with patience and basic manners, you can have a good flight on any airline – even low-rated ones.


How Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service  pymnts.com

The Call Center Commerce Tracker examines how airlines like Delta are using AI and mobile messaging for improved customer *service* and wait times.


You can’t ignore GDPR in customer service  ZDNet

How customer data moves through your contact center will determine your compliance path.


Customer Service And GDPR 07/12/2019  MediaPost Communications

Customer *service* teams must keep three things in mind if they want to comply with GDPR: Consent management, customer data access and/or retention ...


Kirkwood program helps train for customer service positions  KCRG

The Customer *Service* Professionals Certificate at Kirkwood Community College has teamed up with 11 eastern Iowa businesses.


ICTSI Pakistan launches rail service: New service to enhance customer service  Hellenic Shipping News Worldwide

Pakistan International Container Terminal (PICT), a subsidiary of International Container Terminal Services, Inc. (ICTSI), in cooperation with the state-owned.


Is Customer Service the New Therapy?  The New York Times

Unloading on an anonymous customer *service* representative who is obligated to listen has a certain appeal. And it's free.


12 Reasons Why Customer Service Chatbots Fail  Business 2 Community

Customer *service* chatbots are a white-hot topic nowadays. Vendor marketing drumbeat is loud, and they promise nothing short of eradicating world hunger with ...


Bonney Lake Walmart unrolling new tech, growing customer service jobs  Q13 News Seattle

BONNEY LAKE, Wash. – While economists and labor experts warn artificial intelligence and automation could eliminate thousands of manufacturing jobs in the ...


Woman warns of 'fake customer service' scam targeting popular money transfer app  WSB Atlanta

A Cobb County woman has a warning for others after she said a fake customer *service* representative scammed her out of hundreds of dollars.


Airbus Acquires Aersud Elicotteri, Expanding Presence and Customer Service in Italy  Rotor & Wing International

Airbus Helicopters has acquired longtime Italian partner Aersud Elicotteri, strengthening its presence in Italy with a dedicated customer *service* center.


Ask Annie: Wanted: Real customer service  SILive.com

Dear Annie: Am I the only one who feels that life is too complicated these days and that I feel absolutely powerless when it comes to calling a big company to get ...


Barron Heating's New Barron Technician School Helps Provide Strong Jobs, Excellent Customer Service to the Region  whatcomtalk.com

For over 47 years, Barron Heating has provided excellent installation and repair *service* of heating, ventilation and air conditioning (HVAC) systems to homes ...


Hottest Trends and Companies in Customer Service, Marketing, and Sales: The CRM Top 100  Destination CRM

We're pleased to unveil our inaugural “CRM Top 100” issue, in which we highlight the leading companies and hottest trends and technologies in customer ...


Need Customer Service for an App? Prepare to Lose Your Mind  The Wall Street Journal

App-based services have made our lives easier in so many ways. But when things go awry, they offer few paths to real assistance.


Inside Sales and Customer Service  Bike Biz

i-ride.co.uk are the UK's leading specialist cycle distributor. Our growing portfolio includes Fulcrum Wheels, Orro Bikes, Northwave, Continental Tyres, De Rosa, ...


AI's Increasing Role In Customer Service  Forbes

Customer experience should always be a top focus for any business. As AI is increasingly adopted, the potential impacts to customer *service* are announcing ...


Five Ways To Motivate Your Customer Service Team  Forbes

There is no doubt that customer *service* and customer experience have come to the forefront of the C-Suite's attention. Creating a good *service* experience that ...


Starbucks Just Stepped Into More Customer Service Controversy. This Time, the Customers Are Very Powerful  Inc.

What do you do when a policy says one thing and your staff apparently do another? And then police campaign for customers to dump you.


RLS Logistics to Launch New Proprietary Customer Service Portal  Benzinga

NEWFIELD, N.J., July 15, 2019 /PRNewswire-PRWeb/ -- In order to be successful in today's competitive marketplace, companies need a third party logistics ...


Customer Service Issues Said to Frustrate Federal Employees Too  FEDweek

Efforts to improve *service* to the public, long cited as one of the public's major frustrations with the government, must recognize that the customer *service* ...


Five Customer Service Practices That Drive Consumers Crazy  Forbes

The author outlines five bad customer *service* practices that occur all too often in spite of the modern day supposedly being the "marketing era."


5 things to know about Tuesday's CMP public hearings  WGME

The first of three public witness hearings about Central Maine Power is Tuesday in Portland. The hearings are related to two ongoing investigations by the Public ...


CDK hones in on dealer software, customer service  Automotive News

The company is divesting its digital marketing business as it hones in on dealership software and customer *service* under new CEO Brian Krzanich.


Combine humans and bots for a winning customer service experience  Customer Think

Live chat in customer *service* has experienced continued popularity over the last several years. Why? Among the reasons cited by customers include all-hours ...


Three Tips For On-boarding Your Customer Service Agents  Customer Think

During the last few weeks, I've spent hours upon hours onboarding new members of my team. From updating and creating documentation for them, to showing ...


The Future of Customer Service Is Driving Down the Sidewalk (Slowly)  Inc.

Like every teenager, I pined for pizza--but not just because I grew up in Chicago and our pies are the best in the world. The delivery guy was the guitarist in a ...


How To Master The Art Of Customer Service In The Tech Industry  Forbes

Customer *service* in the tech industry has become a bit of a lost art. So many of our systems and procedures — from marketing to onboarding to client ...


Overstock Recognized with Numerous Awards in Tech Innovation and Customer Service and Loyalty in First Half of 2019  Yahoo Finance

The online retailer received its second Appy Award and eTail's Best in Class Award for Best Mobile App SALT LAKE CITY, July 09, 2019 -- Overstock.com, Inc..


The Man Who Made Comcast Look Good, And Other Unlikely Employees Who Rock Customer Service  Forbes

Sweeping customer experience initiatives are great. However, it's a mistake to ever forget that great customer *service* isn't delivered by the boardroom.


4 Proven Ways to Improve Customer Service Using Social Media  Small Business Trends

If you're looking to improve customer *service* using social media, these four tips from Larry Kim are a great place for small businesses to start.


Hearings: In Child Welfare Court, Customer Service is Key  The Chronicle of Social Change

A social worker in Los Angeles shares concerns about the lack of respect shown to parents and their advocates in dependency court.


What Do Passengers Really Think Of Airline Customer Service?  Forbes

It's not your imagination. Airline customer *service* is getting worse, according to a new survey of passengers.


Delivering 360 customer service through AI, automation and the all-important human touch -  Enterprise Times

Andrew White, CEO, Contexta360 argues AI can help humans give a better *service* to customers by surfacing the right data to make good contexual decisions.


The Rise of Human Agents: AI-Powered Customer Service Automation  Forbes

As chatbots, and other forms of AI-powered automation become more commonplace, companies should welcome the efficiencies they bring. Customer *service* ...


Peter Tesei op-ed: Town makes strides in customer service  Greenwich Time

As my office is assembling the final report for Fiscal Year 19 Community First Goals, I can't help but reflect on the tremendous progress the town has made on ...


Part-Time Customer Service/Administrative Assistant  Charlotte Agenda

With over 50 years of experience, Clark Hall specializes in manufacturing and selling of custom iron doors and entryways. We offer a turn-key solution for ...


Beware! Scammers Clone Apple Customer Service Number  WHNT News 19

Phishing scams are nothing new, but con artists continually look for ways to make them harder to spot. One of the newest iPhone phishing scams seems so real, ...


Chick-fil-A is taking over America by offering the best customer service in fast food  Business Insider

For the fourth year in a row, Chick-fil-A was named America's most beloved fast-food chain in the American Customer Satisfaction Index annual survey.


Seekonk family left stranded after airline cancels without notice  Turn to 10

A Seekonk family wants answers after their dream vacation was canceled without notice. The Medeiros family was supposed to fly to the Azores, a chain of ...


How To Crush Your Competition Through Customer Service Kindness  Forbes

It's entirely possible to vaporize your competition, one customer *service* interaction at a time. It's a simple concept, but a profoundly effective strategy. Here's how ...


Glia Listed in Gartner Report "The Gartner Customer Service Technology Vendor Guide, 2019"  PRNewswire

NEW YORK, July 11, 2019 /PRNewswire/ -- Glia, a leader in enterprise Digital Customer *Service* solutions, today announced that it has been included in ...


A broken guitar, a YouTube video and a new era of customer service  Marketplace.org

The viral revenge song “United Breaks Guitars” turns ten. It was widely reported that within five days of Canadian musician Dave Carroll posting a video for a ...


Rent The Runway Is Finally Addressing Its Customer Service Issues  Forbes

Rent the Runway customers got an e-mail today addressing some of the company's customer *service* issues – an indicator that the company is keen on ...


5 Winning Ways Entrepreneurs Can Build a Great Customer Service Team  Black Enterprise

One team essential to the success of your business is your customer *service* team. Here are five ways to build a great customer *service* team.


10 Examples of Great Customer Service  Small Business Trends

The benchmarks for good customer *service* is higher than ever! Here are 10 examples of great customer *service* to inspire you to go above and beyond.


13 Steps Business Owners Should Take To Inject Humanity Back Into Customer Service  Forbes

As your business grows, don't let your customers become numbers on a profits graph. Put the "customer" back in "customer *service*" with these helpful tips from ...


Jacksonville to open new customer service center  CBS19.tv KYTX

JACKSONVILLE, Texas — The city of Jacksonville is opening up a new customer *service* center next week. The new center is an efforts to make life easier not ...


Op-Ed: Tesei On Greenwichs Customer Service Improvements  Greenwich, CT Patch

Op-Ed: Tesei On Greenwich's Customer *Service* - Greenwich, CT - Peter J. Tesei: "Our town is fortunate to have a highly professional workforce that embodies ...


Tumi's Disappointing Customer Service  One Mile at a Time

Tumi's warranty in general, as well as their customer *service* on the whole, leaves a lot to be desired. This reinforces why I switched to Briggs & Riley.


New Nextiva Vice President to Lead Global Customer Service Team  Channel Partners

In his new role, Trevis Schuh will lead Nextiva's global customer *service* team and report directly to president and COO Marc Stoll. He brings more than 25 years ...


Highmark WV recognized for excellence in customer service  WV News

PARKERSBURG — Highmark Blue Cross Blue Shield West Virginia was recently recognized at a national conference for its customers *service* efforts.


ONLINE CUSTOMER SERVICE COORDINATOR  Pedestrian TV

If you like to provide exceptional customer *service* at every touchpoint and simply love beautiful homeware, we have the perfect position for you. Papaya ...


Where to Find the Best Customer Service in Grand Junction  kool1079.com

Apparently, good customer *service* is still alive and well in Grand Junction.


RANKED: 11 fast-food chains with the best customer service in America  Business Insider

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.


3 Counter-intuitive Customer Service Lessons Entrepreneurs Should Learn  Entrepreneur

How a bad experience at a self-styled "luxury" Sydney hotel reminded me of the most important customer *service* lessons for small business owners and ...


Verint Only Vendor Recognized in Three Customer Service Evaluations by Independent Research Firm  Yahoo Finance

Named a Strong Performer in Conversational AI Report; Ranked Highest in Current Offering Category in Customer *Service* and Digital Voice of Customer ...


Montgomery County Treasurer increases tax collection customer service  WHIO

Treasurer Russ Joseph has made it a priority to increase his office's level of customer *service* to taxpayers.


These airlines have the best customer service  Business Insider

Skytrax surveyed more than 20 million passengers for this year's rankings. Here's who passengers said had the most helpful airport and cabin crews.


Delivering Effortless Customer Service Doesn’t Need to Be Difficult  Business 2 Community

Photo by rawpixel.com from Pexels. skip. Ads by Hooly. Customer expectations continue to rise. Products should be more durable, easier to use, and less ...


Huntsville travelers are frustrated with Silver Airways customer service  WHNT News 19

HUNTSVILLE, Ala. -- After having their flight canceled and not getting any assistance, Patti Hood and her husband want to share their experience booking with ...


The Most Ridiculous (And True) Customer Service Stories  MoneyWise.com

If you've ever found yourself feeling optimistic about the human condition, avoid a job in customer *service*. Seriously. Anyone who's worked in any kind of ...


New HGTC coursework provides customer service focused certificate  South Strand news

Horry-Georgetown Technical College will offer a Customer *Service* Specialist Certificate beginning this fall. The certificate program is part of the school's ...


Job: Bike Mechanic with Customer Service Skills – Pedal Bike Tours  BikePortland.org

Bike Mechanic with Customer *Service* Skills. Company / Organization. Pedal Bike Tours. Job Description. At Pedal our mission is to create joyful and memorable ...


How Delta’s Customer Service Is Riding An AI Tailwind  pymnts.com

PYMNTS examines how call centers are innovating their authentication and fraud protection strategies while keeping the customer *service* experience ...


Ctrip Celebrates Customer Service Day Nasdaq:CTRP  GlobeNewswire

SHANGHAI, China, June 18, 2019 (GLOBE NEWSWIRE) -- On June 14th, Ctrip Group celebrated its second annual “Customer *Service* Day,” a day dedicated to ...


TechSee Smart uses AI vision to aid contact center support  TechTarget

TechSee Smart is a visual contact center platform that uses AI to recognize customer images, identify issues and suggest fixes to the live agent for a faster call ...


I'm developing AI that can read emotions. It's not as creepy as it sounds  CNN

Consumers will grow to appreciate how artificial intelligence that can precisely gauge our thoughts and feelings will make our daily tasks easier and experiences ...


The Amazon effect on travel customer service: Patience is no longer a virtue  PhocusWire

The old saying that patience is a virtue is no longer valid. Not in today's world, where top brands like Amazon, Uber and Netflix have changed the expectations of ...


Despite Amazon Prime Day, FM shops "mom and pop" for one-of-a-kinds  Valley News Live

We visited some one-of-a-kind, mom-and-pop shops here in the Valley to see how they fared during the online frenzy that is Amazon Prime Day—and which ...


Is Customer Service The Same As Customer Experience? I Debate Myself 06/24/2019  MediaPost Communications

Like many others, I'm sure, I talk to myself quite frequently. And these conversations very often occur out loud versus internally — which apparently means I'm ...


Dia&Co Bridges Phone And Digital Customer Service To Combine Efficiency With The Human Touch - Retail TouchPoints  Retail TouchPoints

Reducing post-purchase friction is important for any retailer, but the stakes are even higher for subscription-based companies that need to keep aband...


Buying Perishables Online is Changing Customer Service Big Time  TheWiseMarketer.com

In seemingly less time than it takes for a frozen chicken to thaw, the online grocery shopping experience is changing. And online chicken sales is part...


RICHARDSON: Customer Service in 2019 | Business  Fredericksburg.com

I've been thinking a lot about customer *service*, or perhaps a lack of customer *service*. I've determined there are several ways to ensure your organization will not ...


Gardens police: Customer-service worker stole thousands from hearing-aid company  Palm Beach Post

PALM BEACH GARDENS — A customer-*service* employee embezzled at least $25,000 and possibly as much as $100,000, from the hearing-aid company that ...


Complaint about CPD 'customer service' goes to mediation  The Republic

A woman is appealing findings from the Columbus Police Department following an investigation into a customer *service* complaint she made against the ...


Leadership Corner: Mastering Customer Service  MyHighPlains.com

Customer *service* is often the difference maker for a business thriving or failing.


When AI-enhanced customer service is on the line, so is your privacy  Privacy News Online

Customer *service* is a crucial part of many businesses, so it comes as no surprise that digital technologies are increasingly being applied to this field. By its very ...


Friendlier IRS: New law requires focus on customer service  Pittsburgh Post-Gazette

What does it take to make the IRS friendlier to taxpayers? Nothing less than an act of Congress. The Taxpayer First Act, which President Donald Trump signed ...


Connecting Customer Service (CS) and Customer Experience (CX): Insights from AT&T and Verizon  MarTech Advisor

Who owns customer experience and how can organizations do more to strategically leverage the wealth of customer insights that customer *service* collects over ...


Should small businesses actually use live chat for customer service?  eSellerCafe

We look at live chat software and how it can help you provide great customer *service* to your online shoppers while they browse your site.


Dear Annie: Customer service sparks frustration | Lifestyles  Bismarck Tribune

Dear Annie: Am I the only one who feels that life is too complicated these days and that I feel absolutely powerless when it comes to calling a big company.


You Can Now Text Delta's Customer Service — but Only If You Have an iPhone  Travel+Leisure

Next time you have a question or concern on your Delta flight, all you'll need to do is send a text. According to USA Today, Delta Airlines is testing a new *service* ...





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