Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ?What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?"

You Bever Know Who Youre Serving

You Never Know Who You?re Serving when customers turn irate.

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says:

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually ?serve themselves," without the need for overtime staff, or lengthy voice mail procedures.

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren?t just served in my nearest location. But in any city, any town, any time I have been to a Chick-fil-A, I have left feeling like the most valuable Customer.

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they?ll refer you to others. Growing your business will be a difficult task at best if you don?t perform, meet and exceed your client?s expectations, and provide service that creates customers for life.

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn?t it best to know in advance how to deal with an angry one, of course it is. Read on?..

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they?re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it?s likely to hit the wastebasket before it hits your target?s desk.

Customer Service Tips for Mail Order Businesses

But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is the "right" way of building a strong, solid business; there are customers that will try to take advantage of you. You have to learn how to notice this possibility coming and "bow out gracefully" without losing the customer. Remember that most newcomers to the world of mail order think that they are ordering from BIG companies just because we have a company name! They cannot conceive how poor and struggling a lot of us really are. They think we can absorb costs and because they are poor themselves, will often try and take advantage of people like us. (If they only knew the many times I have personally had to hold an order up for mailing because I couldn't affordto pay for the postageto mail it back, or the guy who bounced a $2 check and caused a close friend of mine to go "in the hole" $15 in bad check charges.)

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don?t forget to use your time wisely.

Cultivating the Trust Factor

In today?s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don?t have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Did Customer Service Help Chewy Rake In A Hefty Price Tag?
Chewy selling to Petsmart for a reported $3.35 billion surprised a lot of people. Chewy saw unprecedented growth selling pet food and other pet-related products and registered nearly $900 million in revenue in its fifth year of operation. Yet, it was ...


Facebook launches new tools for Group admins, including free ...
Facebook's Groups are one of the social network's most popular products, with more than 1.4 billion monthly users across tens of millions of active groups.

and more » (press release)

Report: Apple eyes North Carolina for customer service center - WTNH (press release)
Apple may be eyeing an east coast state for big new customer service center.

and more »

ECM Publishers

Isanti Liquor Store honored with customer service award
ECM Publishers
The city of Isanti municipal liquor store recently earned a customer service award through the Minnesota Municipal Beverage Association. Isanti Liquor Store manager John Jacobi explained during the May 15 Isanti City Council meeting that the Beverage ...

Silicon Valley Business Journal

Exclusive: Longtime Cisco leader to exit as customer service group restructures
Silicon Valley Business Journal
Cisco Systems is creating a new customer service group that consolidates several business units and will be led by a former Salesforce veteran. A 27-year Cisco veteran is leaving the company amid the transition.

Wall Street Journal

Why Customer-Service Reps Should Say 'I,' Not 'We'
Wall Street Journal
In a series of 10 experiments involving speech samples from some 40 companies, Dr. Packard and his team analyzed email and texts of customer-service agents in roughly 1,000 interactions, paying close attention to the personal pronouns they used.

Helena Daily World

Katrina Brown promoted to customer service representative in Stuttgart/Helena
Helena Daily World
Katrina Brown has been named to serve as Entergy Arkansas customer service representative in the Stuttgart and Helena areas, replacing Tongia Gaston, who has accepted a new assignment in Pine Bluff. A 12-year Entergy veteran, Brown worked most ...


Businesses Lose $75 Billion Due To Poor Customer Service
The numbers are out. NewVoiceMedia's 2018 “Serial Switchers” report reveals that poor customer service is costing businesses more than $75 billion a year. That's up $13 billion since its last report in 2016. CEOs of companies large and small are ...

and more »

Auto Finance News (blog)

Veros Credit Staffs Up Customer Service Amid Regulatory Environment [VIDEO]
Auto Finance News (blog)
DALLAS — Veros Credit has increased the number of staff members on its customer service team following changes in regulatory policy at the Consumer Finance Protection Bureau, Veros's Chief Legal Officer Robert Tennant told attendees at the Auto ...


ShippingEasy Wins Two Stevie Awards for Customer Service
Today ShippingEasy announced they were named the winner of the Gold Stevie® Award (Customer Service Department of the Year) in the 16th Annual American Business Awards®. ShippingEasy also won a Silver Stevie (Customer Service Team of the ...

and more »

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